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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

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How to choose the right project management methodology

Identifying available project management methodologies (PMM) is one thing, deciding which one works best for a particular project is much more complicated. Here's how to make the right choice.

28 Sep 2016
IT Governance IT Strategy Technology Industry
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7 lucrative careers for IT pros

Are you being paid what you're worth? Cloud compensation and services provider PayScale's latest IT salary survey highlights some of the highest-paying IT roles.

26 Sep 2016
IT Jobs IT Skills Technology Industry
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How ITSM laid the foundation for a cultural transformation

In its quest to craft a more nimble culture, Oshkosh Corp., an industrial vehicle manufacturer, replaced a hodgepodge of clumsy IT service management tools with ServiceNow.

19 Sep 2016
CIO IT Strategy Technology Industry
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What’s your IT department’s strategy for website downtime?

Downtime doesn't just affect ecommerce sites. It can bring any business to a halt as IT workers scramble to find a fix.

8 Sep 2016 6 mins
E-commerce Software IT Governance Technology Industry
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5 ways to lighten your helpdesk’s workload

One company evaluated almost 730,000 help desk requests and discovered the five most common reasons employees submitted help desk tickets.

31 Aug 2016
ITSM Tech Support Technology Industry
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Autonomic offerings set to transform IT, but outsourcing customers beware

IT leaders have more automation options that ever, but not all robotic systems are created equal.

26 Aug 2016
IT Strategy ITSM Technology Industry
news analysis

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

12 Aug 2016
ITSM Outsourcing Technology Industry
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U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

29 Jul 2016
ITSM Outsourcing Technology Industry
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How to benchmark your IT outsourcing vendor management skills

Alsbridgeu2019s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

27 Jul 2016
ITSM Outsourcing Technology Industry
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Why ITSM is on the cusp of a major shift

While the IT service management community has stepped up its collection of performance data from its customers, it's been slow to take the next step of applying data-driven automation. A new survey suggests adoption will happen in a big way with

15 Jul 2016
ITSM Innovation Technology Industry