IT Operations

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Can Social Media Make ITSM Fun Again?

Social interfaces are changing the very nature of IT service management, with internal toolsets and icon-driven service platforms helping users and IT departments manage the extended enterprise.

24 Jun 2013 6 mins

BPM Systems ITIL System Management

B&N Wants to Hook You with Cheap Nook Tablets—But Don’t Bite

Even at a bargain-basement prices, Barnes & Noble's Nooks are outclassed by other seven-inch tablets, according to CIO.com blogger Bill Snyder. Here's why.

21 Jun 2013 2 mins

Compliance

Most Data Breaches Caused by Human Error, System Glitches

Companies can significantly decrease the cost of data breaches by teaching employees not to cut corners and by adopting a strong security posture and an incident response plan.

17 Jun 2013 6 mins

Compliance Cybercrime Regulation

CISOs Must Engage the Board About Information Security

With technology now at the center of nearly all business processes, information security is no longer simply an operational concern. It deserves a place on the board's strategic agenda. And that means the CISO needs to step up in the boardroom.

31 May 2013 7 mins

Compliance Intrusion Detection Software Malware

Google ‘Play Music All Access’ is a Worthy Spotify, Pandora Competitor

Google is trying to muscle its way into the music-subscription space with the brand new Google Play Music All Access. There's a lot to like about Google's offering, according to CIO.com blogger James A. Martin, but not enough to make him dr

29 May 2013 2 mins

Android Compliance Smartphones

Commodity Clouds, the ‘Tuning Tax’ and What Cloud Users Really Need

Application-tuning capabilities coupled with today's commodity cloud offerings are more than many users need. Just like broadband Internet, though, it's only a matter of time before these 'overserved' users turn to the commodity c

23 May 2013 7 mins

Developer Private Cloud System Management

Android Tablets to Get Doc-Editing Features from Microsoft

Android tablet users should be be able to perform "lightweight" file edits using free Office Web App tools from Microsoft in the near future. Unfortunately, native Office apps for Android and iOS may not be released until late 2014.

11 May 2013 3 mins

Compliance Microsoft Office Office Suites

How Cloud Computing Changes Enterprise IT Economics

The rapid rise of cloud computing means corporate IT may no longer be the cheapest purveyor of application hosting, infrastructure, storage and other services. The sooner IT leaders come to terms with this, the better.

9 May 2013 6 mins

Budgeting Developer System Management

Amazon Web Services Will Continue to Disrupt Enterprises, IT Vendors

Traditional IT vendors may deride Amazon as a mere bookseller, but Amazon Web Service is growing quickly, not to mention inexpensively. If those vendors aren't careful, AWS will soon compete against them in the enterprise cloud computing market-

1 May 2013 8 mins

Cloud Computing System Management Virtualization

How IT Can Achieve Operational Resiliency

Today's complex IT environments make maintaining 'always on' availability more challenging than ever before, even as IT has become central to most business operations. IDC's David Tapper says organizations must adopt a plan for ac

30 Apr 2013 5 mins

Backup and Recovery Compliance Disaster Recovery

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