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IT Leadership IT Skills Staff Management

Fighting fire with fire: the rise of enterprise software’s big change agent

To forge connected products and services that grow revenue, elevate customer experiences and expand market share, CIOs need a new way to link strategy with delivery across the enterprise.

By Greg Gilmore

Enterprise IT Leadership IT Strategy

Using location data for stock picks? Watch for stale data models

Because so much of the location data gathered to gauge foot traffic at restaurants, car dealerships or other business locations is gleaned via mobile apps, several variables can affect the validity of measurement models. Yet, most investors, money ma

By Gladys Kong

Analytics

A new patent myth in Washington

A flawed study prompts developments in Congress and the Patent and Trademark Office that threaten progress made against trolls.

By Mark MacCarthy

Innovation Regulation Technology Industry

3 fundamental keys to digital transformation

From confusion to practical results.

Digital Transformation IT Leadership

How Verizon designs customer-valued chatbots

With AI fast becoming the new UI, Verizon is continually honing two customer-facing chatbots for everything from device troubleshooting to technician updates.

By Terena Bell

Artificial Intelligence CIO 100 Digital Transformation

XaaS success: Proving the value of ‘everything as a service’

CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS.

By Clint Boulton

Digital Transformation IT Strategy Innovation

Can Google demonstrate it’s ready to be serious about the enterprise?

Despite knocking on the cloud door for years, Google has yet to establish itself as a major player in business services. rn

By Zeus Kerravala

Artificial Intelligence Cloud Computing

5 important career (and life) lessons that need to be shared

Self discovery is hard. It requires unconditional acceptance and discovering your passion. These life lessons helped me find the path to career fulfillment.

By Sue Weston

Careers IT Skills

I’m glad you found someone to love you

If you don't think you and your IT team are going to be appreciated at the end of the year, here are some ideas on how you can highlight the value IT is providing…without being too too obvious.

By Paul T. Cottey

By Nancy Van Elsacker Louisnord

IT Leadership

Lessons enterprise service management professionals can learn from the FIFA World Cup

One of the biggest challenges faced by organizations when implementing any type of enterprise service management strategy is with the process alignment and people. The recent World Cup tournament teaches us a thing or two about improving your service

Business Intelligence IT Leadership ITSM

How to meet demands for a great employee user experience

New employee engagement technologies to drive smarter services across departments.

By Steve Stover

ERP Systems IT Leadership

Careers IT Leadership

5 benefits of an ERP system review

A system review is a health check for your ERP system.

By Ryan Warnock

Jul 20, 2018 5 mins

Emerging technology adoption: striking a balance between innovation and risk management

Companies that are transforming themselves and enabling emerging and disruptive technologies can take four initial but concrete steps to strike the right balance between innovation and risk management.

By Phillip Lageschulte

Jul 20, 2018

Emerging Technology Innovation Risk Management

CIO Spotlight: Martin de Martini, Y Soft Corporation

Among his top priorities this year: Providing customers with tools that will simplify their decision-making process and looking for opportunities to automate unnecessary human work.

By IDG Connect

Jul 20, 2018

Careers IT Leadership

ArenaNet developers fired after being targeted for sexist abuse

Appeasing misogynists on the internet doesnu2019t placate them or diffuse instances of harassment and abuse u2014 it only makes them worse.

By Sharon Florentine

Jul 20, 2018

Careers IT Leadership

Enterprise collaboration: big business without Big Brother

Designing a productive collaboration strategy amidst privacy and governance concerns.

By Daisy Hernandez

Collaboration Software IT Leadership Small and Medium Business

What’s so funny about a business presentation?

Lots of executives want their business presentations to be funny or entertaining. They seem enamored of the old vaudeville saw, u201cAlways leave them laughing.u201d Thatu2019s funny.

By Theodore May

Careers IT Leadership IT Skills

Common (and avoidable) divestiture headaches

Nearly 9 out of 10 companies plan to divest assets in the next two years, but effectively executing a divestiture from an IT perspective can be a complex and challenging process. These are a few of the common software headaches companies run into whe

By Jeff Lazarto

Digital Transformation IT Leadership IT Strategy

7 tips for improving employee retention

Getting highly valued employees to ignore outside opportunities is a vital art in tight talent markets. Here are techniques and strategies for ensuring your employees stay.

By Minda Zetlin

Jul 19, 2018 12 mins

Careers IT Leadership Staff Management

Carhartt’s digital transformation puts the customer first

Workwear retailer Carhartt launched its digital transformation by making its ecommerce platform more accessible, reliable, and customer-centric.

By Sharon Florentine

CIO 100 Digital Transformation E-commerce Software

The healthcare industry is complex – here’s why that’s an opportunity for data-driven healthcare marketers

Marketers capable of creatively leveraging data to tackle traditional u201cbarriersu201d to success will not only to move more units but empower customers to meet shared goals and improve patient outcomes.

By Kevin Troyanos

Healthcare Industry Marketing Technology Industry

Digital transformation can solve some of the world’s biggest problems

At Cisco Live, Cisco rewarded three global problem solvers that aim to use to technology to make the world a better place — Liberty Mechatronics, Neopenda, and dot Learn.

By Zeus Kerravala

Jul 18, 2018 10 mins

Digital Transformation Internet of Things Networking

GDPR is a significant change for all organizations. The question is how prepared are organizations to respond of all of its edicts?

By Myles F. Suer

CIO Privacy Regulation

Ensuring your customer feedback loops are built to change

How enterprises are growing customer feedback loops to enhance their bottom lines.

By Otto Berkes

Analytics Digital Transformation

How AI will revolutionize DevOps

AI's self-learning, prediction and automation capabilities will enable accelerated development of more resilient, feature-rich applications.

By Bob Violino

Jul 18, 2018 12 mins

Artificial Intelligence Software Development

Digital transformation in food processing? Think automated audits

Food processing is still a highly manual industry, but packaging company Sealed Air is helping its customers improve yield and reduce waste with automated audits.

By Thor Olavsrud

CIO 100 Digital Transformation Manufacturing Industry

Even utilities look to innovate and transform processes

Mike Koehler, CIO and CDO at Exelon, discusses how heu2019s creating a culture of innovation at the energy provider, improving customer, employee and supplier experiences.

By Martha Heller

CIO Digital Transformation Staff Management

What’s disrupting supply chain and procurement?

Some innovations have already hit, others not yet. Best to be prepared.

By Brandon C. Curry

3D Printers Sensors Technology Industry

GraphQL: The API technology to watch in 2018

With APIs now the default for commerce platforms, GraphQL (from Facebook) has recently been emerging as a u201cmust haveu201d layer for building commerce applications.

By Kelly Goetsch

APIs Development Tools Technology Industry

On the ledge with blockchain? 3 reasons why diving in is better than holding off

Rather than waiting for peers and competitors to lay the groundwork for blockchain, todayu2019s IT leaders should consider the advantages of going early into this innovation frontier.

By Anna Frazzetto

Blockchain Technology Industry

Challenges and opportunities in California’s new privacy law

Despite its democratic deficit, Californiau2019s new regulations create an opening to get U.S. national privacy policy right.

By Mark MacCarthy

Compliance Regulation Technology Industry

Backbone not wishbone – have you got the nerve to secure the future of retail?

Building a retail business with staying power relies on having the courage of your convictions.

By Dan Hartveld

IT Leadership Retail Industry

At GM, self-service analytics drives business results

The automotive giant built a predictive analytics platform to fuel insights across its many business lines, including the emerging market for autonomous vehicles.

By Clint Boulton

Analytics CIO 100 IT Strategy

Why digital transformations are lagging

Executive confidence in digital transformations is waning, thanks to shaky leadership, IT-business disconnect and a failure to stoke true organizational change.

By Clint Boulton

Digital Transformation IT Leadership IT Strategy

6 secrets of revenue-generating CIOs

Business-minded CIOs are overhauling their strategies and workplace cultures to transform IT into a profit center.

By Mary K. Pratt

CIO IT Leadership

What gives you the right to be a retailer? Ask your customers!

There is no pass/fail in becoming a retailer u2013 itu2019s a process of continuous improvement and iteration to find the right answer over time. It starts by asking one simple question. Read on to learn how to find your company's specific answe

By Dave Sprosty

Retail Industry Technology Industry

Training as a strategic approach to recruiting and retaining IT talent

Donu2019t just view training and development as a way to reskill staff. Make sure you leverage your investment as a weapon in the war for talent

By Jim Zimmermann

IT Leadership IT Skills Staff Management

How the power of communication serves IT

Communication is a key ingredient in IT efficiency, effectiveness and value to organizations it serves. The former CIO of HBO, Michael Gabriel, explains how use this to your professional and organizational advantage.

By Eric Bloom

CIO IT Leadership

What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

To find out your companyu2019s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

By Sarah K. White

Marketing Technology Industry

EU lawmakers threaten businesses relying on Privacy Shield

The European Parliament has voted to curtail transatlantic transfers of personal information

By Peter Sayer

Government Internet Privacy

4 ways artificial intelligence will shape the future of learning technology

Artificial intelligence-enabled strategic themes and scenarios will be hallmarks of leading education practices.

By Nicholas D. Evans

Artificial Intelligence Technology Industry

Retail’s digital catch-22

The bad u2013 and good u2013 news from this year's Internet Retailer Conference and Exhibition.

By Howard Tiersky

Digital Transformation Retail Industry Technology Industry

Bite the head of a frog: a management model

Unusual-sounding, yes, but an essential model for IT management principles.

By Mike Sisco

IT Leadership IT Skills

How much should CIOs care about quantum today?

Quantum computing may not be a cybersecurity concern yet, but CIOs should hope their vendors are already developing software with quantum in mind.

By Barbara Darrow

Emerging Technology Technology Industry

8 technologies driving health care M&As

Forty-eight percent of respondents to a West Monroe survey cited using technology to disrupt incumbents as one of their top drivers for making health care acquisitions. Hereu2019s a look at what theyu2019re buying.

By Peter Sayer