News

Culture and cloud combine to harness data at Regeneron

At the CIO 100 Symposium and Awards, Lee Rennick, executive director of CIO Communities for CIO.com, sat with Bob McCowan, SVP and CIO at Regeneron Pharmaceuticals, and discussed their award-winning centralized data project, and a cloud native approa

By CIO staff

Mar 12, 2025 7 mins

CIO Cloud Management Generative AI

LLM benchmarking: How to find the right AI model

Benchmarks can be used to put large language models to the test. Read on for some tips on how to do it right.

By Annika Schilk, Ramazan Zeybek

Mar 11, 2025 11 mins

Artificial Intelligence Development Tools Generative AI

How to know a business process is ripe for agentic AI

Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows will benefit from AI agents.

By Bob Violino

Mar 11, 2025 10 mins

Business Process Management IT Strategy Robotic Process Automation

With critical thinking in decline, IT must rethink application usability

Intuitive user interfaces are no longer enough. CIOs need to shift application design toward deeper process analysis to deliver on-target features for business value. Here are four ideas that can help.

By Mary Shacklett

Mar 11, 2025 7 mins

Design Thinking Software Development

ServiceNow to acquire Moveworks to strengthen agentic AI and enterprise search

The deal strengthens ServiceNow’s challenge to Salesforce, but success depends on smooth integration and maximizing Moveworks’ capabilities.

By Prasanth Aby Thomas

Mar 11, 2025 4 mins

Enterprise Applications ServiceNow

The CIO is on the verge of burnout

In a competitive environment, with pressing responsibilities, IT leaders are prime candidates for mental health issues that put a drain on productivity and well being.

By María Ramos Domínguez

Mar 11, 2025 7 mins

Careers IT Leadership Staff Management

The 3 types of teams in the product operating model

Understanding the distinct roles of product, platform, and services teams is key to unlocking the full potential of a product operating model.

By Michael Bertha

Mar 10, 2025 5 mins

Business Operations IT Operations

CIOs and CISOs forge vital partnerships for business success

Escalating cybersecurity threats and compliance complexities set the stage for a more collaborative, business-oriented relationship between IT and security leadership.

By Beth Stackpole

Mar 10, 2025 2 mins

Business IT Alignment CIO CSO and CISO

4 steps to debunk the change resistance myth

Change isn’t inevitable — it’s how you adjust perceptions to successfully lead your company into the future.

By Laura Barnard

Mar 10, 2025 6 mins

CIO Change Management IT Skills

IT frustration costs companies more than $100 million a year — with shadow IT the only user solution

Employees are losing more than a month of work each year to digital workflow inefficiencies and are downloading hundreds of unauthorized apps to get their jobs done, study says.

By Grant Gross

Mar 10, 2025 6 mins

Enterprise Applications IT Strategy

Managing risk in an AI world: five things to consider

For those who manage enterprise IT ‘what can AI do for us’ has to be balanced against ‘what might AI do to us.’

By Matt Egan

Mar 10, 2025 5 mins

Artificial Intelligence Risk Management

Empowering women in tech: Lessons from a DWP Digital leader

Diversity isn't accidental: DWP Digital proves action beats lip service, boosting women in tech with real support and leadership.

By Sue Griffin, OBE

Mar 7, 2025 8 mins

Careers Diversity and Inclusion Hiring

Davos 2025: Key priorities and truths for CIOs

Davos 2025 highlighted a mix of optimism and urgency among business leaders, who cited key priorities including cost control, supply chain resilience, customer experience, talent shortages, and a tech investment gap between Europe and the United Stat

By Eveline Oehrlich, director of IDC Executive Advisory

Mar 7, 2025 6 mins

IT Leadership

8 obstacles women still face when seeking a leadership role in IT

For women, the IT career ladder is littered with obstacles, bias, and challenges that cannot always be overcome without the help of allies.

By Christina Wood

Mar 7, 2025 15 mins

Careers Diversity and Inclusion Women in IT

20 organizations advancing women in tech

Women remain underrepresented in the IT industry. These 20 groups are working to support women in tech and close the diversity gap.

By Sarah White

Mar 7, 2025 13 mins

Careers Diversity and Inclusion Women in IT

Agentblazer: Salesforce announces agentic AI certification, learning path

The company introduces three Agentblazer Status levels to recognize the development of Agentforce skills, culminating in its Agentforce Specialist certification.

By Thor Olavsrud

Mar 6, 2025 4 mins

Artificial Intelligence Certifications Salesforce.com

Is your EA just IT? Unlocking the value of enterprise architecture

Ditch static IT and start climbing the benefit ladder to strategic power, where enterprise architecture drives business, not just documents it.

By Kevin Donovan

Mar 6, 2025 8 mins

Enterprise Architecture IT Strategy

Salesforce takes on hyperscalers with Agentforce 2dx updates

The latest updates will help the CRM software provider leapfrog over its rivals in the agentic AI market, analysts say.

By Anirban Ghoshal

Mar 6, 2025 5 mins

Enterprise Applications Salesforce.com

RIP (finally) to the blockchain hype

While blockchain still has a future, the excitement has nearly disappeared, and it will need to be paired with AI and other technologies to reach its potential.

By Grant Gross

Mar 6, 2025 6 mins

Blockchain Emerging Technology Technology Industry

Making mindfulness a leadership success factor

Mindfulness strategies can help managers and their employees improve memory performance, creativity, negotiation, and problem-solving skills — all vital for navigating organizational transformation and change.

By Catrin Schreiner

Mar 6, 2025 6 mins

Careers IT Leadership Staff Management

Ethics in action: Building trust through responsible AI development

AI ethics seem to consist of a volatile maze of laws, tech and public whims. Build agility to control the uncontrollable, or risk losing everything.

By Vipin Jain and Jim Wilt

Mar 5, 2025 13 mins

Development Approaches Generative AI IT Strategy

3 musts when recruiting vendors for AI

While 2025 seems to be the year when AI becomes business as usual, due diligence and vendor scrutiny are still paramount to finding what works best toward ROI, other business objectives, and board approval.

By Pat Brans

Mar 5, 2025 9 mins

CIO Generative AI Vendor Management

The product operating model that’s driving transformation at Modivcare

CIO Jessica Kral discusses the strategy to establish a capabilities focus at a tech-enabled healthcare services business.

By Martha Heller

Mar 5, 2025 6 mins

CIO Digital Transformation Healthcare Industry

Chinese cyber espionage growing across all industry sectors

New and expanding China-backed threat groups are pushing a broader cyber strategy, likely with eventual reunification with Taiwan in mind, CrowdStrike security researchers say.

By Lucian Constantin

Mar 5, 2025 6 mins

Advanced Persistent Threats Cyberattacks Threat and Vulnerability Management

Salesforce’s AgentExchange targets AI agent adoption, monetization

The marketplace will initially feature action, topics, and templates from 200 partners for sales, service, finance, HR, productivity, and operations across various industries.

By Anirban Ghoshal

Mar 4, 2025 4 mins

Generative AI Salesforce.com

Deep tech disruption: How advanced technologies are transforming businesses

Deep technologies — once the domain of research labs — are now reshaping corporate strategies.

By Mark Shmulevich

Mar 4, 2025 9 mins

Artificial Intelligence IT Strategy Robotics

Is your disaster recovery a house of cards? Why BIA, BCP, and DRP are your foundation

Downtime from a natural disaster or ransomware can cost organizations significantly, with large businesses losing up to $357K per hour. Effective disaster recovery involves understanding the interplay between business impact assessments, business con

By Daniel Saroff, IDC group vice president, end user consulting and research

Mar 4, 2025 9 mins

Disaster Recovery Risk Management

IT leaders brace for the AI agent management challenge

Agentic AI holds great promise for injected decision-making into automated workflows. But cost, security, and performance management issues will only compound as AI agents proliferate.

By Paula Rooney

Mar 4, 2025 8 mins

Artificial Intelligence Cloud Management IT Strategy

How CIOs can survive CEO tech envy

CEOs have every reason to expect IT leaders to make unrealistic technology expectations happen. Simplifying IT may be the only way to cope.

By Bob Lewis

Mar 4, 2025 5 mins

Business IT Alignment IT Leadership IT Strategy

US Cybercom, CISA retreat in fight against Russian cyber threats: reports

Press reports suggest that US Cybercom is standing down from tracking Russia’s offensive cyber operations, and CISA may no longer consider Russia a priority. Officials say Cybercom’s action is a gambit to get Russia to negotiate, and CISA

By Cynthia Brumfield

Mar 3, 2025 6 mins

Cyberattacks Government IT Ransomware

Download the ‘Managing AI Risk’ Enterprise Spotlight

In this issue: We explore the risks to both IT and the business from the use of AI. The goal of your risk management efforts should be to gain the most value from AI as a result.

By CIO.com and CSOonline.com staff

Mar 3, 2025 1 min

Artificial Intelligence Risk Management

The 8 new rules of IT leadership — and what they replace

The technology landscape is rapidly evolving — so too is the way IT chiefs should lead their organizations. Here’s which old rules of IT leadership are no longer relevant and what has replaced them.

By Mary K. Pratt

Mar 3, 2025 10 mins

CIO IT Leadership

How RTC and Black Wings support women in tech

Rewriting the Code’s Black Wings empowers Black women and helps break down barriers in tech by providing mentorship, networking, and professional development opportunities to members.

By Sarah White

Mar 3, 2025 7 mins

Diversity and Inclusion IT Skills Women in IT

How to avoid the hidden costs of onboarding

The success of any organization hinges on its ability to attract and retain top talent, and onboarding is a critical step in the hiring process. Getting it wrong can mean valuable time, money and promising talent lost.

By Aaron Painter

Feb 28, 2025 7 mins

Business Employee Experience

AI priorities: IT leaders emphasize productivity over innovation

Many IT executives see AI as a tool to reduce employee headcount, and nearly half don’t expect to pay more for new AI features from their current IT vendors.

By Grant Gross

Feb 28, 2025 6 mins

Budgeting IT Strategy Innovation

How company philosophy transcends tech at Cisco

CIO Fletcher Previn reveals his vision of a cultural roadmap for the multinational tech developer that accommodates AI regulations, internal tech projects, and a balance between legislation, innovation, and risk.

By Irene Iglesias Álvarez

Feb 28, 2025 6 mins

CIO Cisco Systems Regulation

IDC launches TechMatch to help businesses select software vendors

The AI-enhanced tool provides self-service vendor evaluations backed by analyst input.

By Lynn Greiner

Feb 27, 2025 5 mins

Enterprise Applications

Can AI live up to its promise?

The realm of artificial intelligence, long a source of imaginative tales, has transitioned into a robust and evolving discipline. It's emerging as a major catalyst for societal transformation.

By Jesús López Lobo, Javier del Ser Lorente

Feb 27, 2025 13 mins

Artificial Intelligence Emerging Technology Generative AI

Product-based IT: 6 key steps for making the switch

Shifting to product management from a traditional project-based approach has its challenges. Ensuring IT operations and service delivery are aligned to business outcomes is the key to success.

By Isaac Sacolick

Feb 27, 2025 9 mins

Business IT Alignment IT Strategy Project Portfolio Management

KeyBank CIO Amy Brady heeds the transformative call of IT leadership

Brady has built an impressive career in the financial services industry, moving from the business side into IT at a time when technology was becoming banking’s primary agent of change.

By Dan Roberts

Feb 27, 2025 12 mins

Digital Transformation Financial Services Industry Innovation

Startup Opkey launches agentic AI platform for ERP lifecycle optimization

The test automation startup’s ERP Lifecycle Optimization Platform aims to revolutionize how enterprises configure, test, and support ERP operations via AI agents.

By Thor Olavsrud

Feb 26, 2025 4 mins

Artificial Intelligence ERP Systems Startups

IT infrastructure: Inventory before AIOps

If you want to take advantage of the possibilities offered by automation and AIOps, you first need to get your IT infrastructure in shape. However, modernization involves a great deal of homework.

By Florian Stocker

Feb 26, 2025 6 mins

Devops Digital Transformation IT Strategy

What gives IT leaders pause as they look to integrate agentic AI with legacy infrastructure

Complexity and security are primary concerns but enterprises first have to ensure they have a modern stack.

By Maria Korolov

Feb 26, 2025 12 mins

CIO Data Quality Generative AI

Salesforce and Google expand partnership to bring Agentforce, Gemini together

The expansion of the strategic partnership will enable customers to build Agentforce AI agents using Google Gemini and to deploy Salesforce on Google Cloud.

By Thor Olavsrud

Feb 25, 2025 2 mins

Generative AI Google Salesforce.com

Is your business data forward enough to capitalize on what’s coming?

Data-forward isn't tech; it's a mindset. Ditch silos, speak one language and let insights drive human-powered innovation. Are you ready?

By Mike Vaughan and Arti Deshpande

Feb 25, 2025 8 mins

Digital Transformation IT Strategy Innovation

CIO hiring on the rise: How to land a top tech exec role in 2025

Job opportunities are picking up for CIOs and other IT leaders in 2025, but so are expectations, with AI, change acceleration, and business transformation at the top of most companies’ wish lists.

By David Weldon

Feb 25, 2025 10 mins

CIO Careers IT Leadership

How CIOs can help the future suck less than the present

It is time for IT leaders to embrace positivity and provide a ‘can’t wait to get there’ picture and path to the future.

By Thornton May

Feb 25, 2025 4 mins

Business IT Alignment IT Leadership IT Strategy

6 reasons so many IT orgs fail to exceed expectations today

CEOs may be less impressed with their IT organization’s performance, but vague expectations, misapplied metrics, and resource issues are playing a role.

By Mary K. Pratt

Feb 24, 2025 10 mins

Business IT Alignment IT Leadership IT Strategy

IT leaders: Perform these 3 actions in 2025, says PwC

The accounting firm says ambitious CIOs have a golden opportunity to be more strategic this year as they help organizations hire key talent, navigate complexity, and modernize data.

By Thor Olavsrud

Feb 24, 2025 6 mins

CIO Generative AI IoT Platforms