News

Rushing for AI ROI? Chances are it will cost you

Poor planning and fear of missing out are likely to lead to bad AI investments, but even good AI projects may take time to return measurable business value.

Solving IT’s identity crisis

Identity — who you and IT are perceived to be — has become a ‘must manage’ part of every CIO’s responsibility set. The right trifecta of thinking, talking, and doing is what you need.

74% of workers suggest employers to blame for their AI skills gap

Employees who see AI as their greatest skill deficiency are confident they can learn the technology if only their organizations gave them adequate upskilling support.

The CIO100 Awards offer more than just a trophy—they reflect your organization’s drive for excellence. Nominations open October 1, 2024

Is your coworker a North Korean hacker? How AI impersonation is compromising the workforce

Is your colleague who you think they are? Threat actors from North Korea (NK) are infiltrating companies by combining sophisticated deepfakes with stolen identities of real American citizens.

How AI is transforming business today

AI-enabled process automation, efficiency, and other top benefits now happen at a scale and scope to deliver transformation and disruption, not just incremental gains.

Making data matter at Mathematica

CIO Akira Bell is facilitating more equitable societal outcomes by delivering critical data and insights to the federal agencies the research and analytics consultancy serves.

10 ways to ace the IT executive interview

Executive interviews are by and large a test of your communication skills — which for most candidates means unlearning previous ways of interviewing. Here’s how to ensure you stand out.

IT leaders weigh up AI’s role to improve data management

From e-commerce and nonprofits, leveraging enterprise data assets can be a make-or-break priority for organizations. Machine learning and gen AI are part of the equation, but mastering their applications requires assessing the actual impact AI has on

Microsoft joins SAP, Oracle in setting sunset date for legacy ERP support

The end of the road approaches for Dynamics GP as Microsoft pushes users towards its cloud offerings and the lure of AI. Analysts agree it’s time to make the switch.

Cloudflare wants to help you to get paid for the use of your data in AI training

Even as some prominent AI company leaders say publishers “overestimate” the value of their data, Cloudflare is creating a new marketplace where AI companies pay up to train with copyrighted data.

DoJ gets tough on evaluation of corporate compliance

CIOs now must ensure their AI complies with the law and received adequate human supervision … or else.

CISO viewpoint part 2: Finding pearls among perils with AI productivity solutions

AI in the enterprise can offer pearls of productivity. However, it also contains risks and can produce perils for CISOs and CTOs. Striking the right balance between opportunity and risk will likely be a successful equation for enterprise organization

Reporting cybersecurity posture and systemic risk to the board

Board members need to be able to assess whether the cybersecurity risks their company is facing align with its established risk appetite. CISOs and CIOs, meanwhile, have long struggled to distill cybersecurity risk into a digestible report for the bo

Devs gaining little (if anything) from AI coding assistants

Code analysis firm sees no major benefits from AI dev tool when measuring key programming metrics, though others report incremental gains from coding copilots with emphasis on code review.

IT leaders: check out how 2D barcodes and RFID are reinventing retail

Retailers are revisiting their reliance on self-checkouts, driven by a need to address shrink, reduce losses, and deliver a better customer experience. As new technologies change the landscape, it’s in the best interest of IT leaders to brace f

Google EU complaint: Microsoft is punishing enterprises that use rivals to Azure

‘Even for customers who opt to pay the 400% markup, Microsoft refuses to provide critical upgrades and security updates,' said the complaint.

Accenture forges own path to improve attack surface management

Bain warns: Prepare for AI chip shortage

Despite this ominous prediction, analysts say there are steps CIOs can take to prevent AI plans from being derailed.

US Labor Department suggests new guidelines to ensure inclusiveness in AI-supported hiring process

The framework may cause short-term stress, but ultimately long-term benefits for IT decision-makers as they ensure their use of the technology does not introduce bias against people with disabilities.

SAP faces probe in the US over alleged price fixing in government contracts

DOJ lawyers have been investigating SAP since 2022 to determine if the company illegally colluded with Carahsoft to set prices for SAP technology used by the US government.

23 key gen AI terms and what they really mean

From agentic systems to zero-shot prompting, generative AI can feel like a new language. Here are the terms CIOs need to know.

German firms shed light on CrowdStrike disaster’s fallout

One in 10 German companies surveyed are looking to switch IT security vendors, having endured on average 10 hours of business disruption, and two to three days until full recovery.

Making AI real: It takes a CAIO

Corporate AI pioneer says rethinking work is his goal.

ServiceNow certificate error disrupts operations for hundreds of organizations

The expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent.

CDOs and CDAOs: Rethink your role or fade away

Chief data and analytics officers must better demonstrate their value to the business and to AI projects to maintain C-suite status for the long haul, analysts project.

How your IT experts become consultants (and charge you more)

When it comes to solving big problems, chances are your in-house experts have a solution. Maybe you should listen to them before hiring outside experts who find their solution by listening to your in-house experts for you.

15 digital transformation questions every CIO must answer

Impactful DX requires a business-centric approach supported by the right skills, culture, and strategy. Here’s how to assess whether your digital journey is on the path to success.

5 things your board needs to know about innovation and thought leadership

Today’s boards are under increasing pressure to navigate their organizations through tumultuous times. Getting a clearer sense of the big picture, and the means to deliver it, can be a guiding, stabilizing, and accelerating force.

Dreamforce 2024: Latest news and insights

Dreamforce 2024, which debuted in 2003, kicks off on Tuesday in San Francisco. Among many other topics. the CRM SaaS vendor will showcase Agentforce.

5 key takeaways from Dreamforce 2024

Salesforce’s flagship event included the debut of Agentforce, as well as additions to Data Cloud and AI everywhere.

EU rules stifle AI innovation, claims Meta letter

The letter signed by 49 companies and researchers argues that EU rules are damaging AI development — but is this really all about Meta’s battle to promote its Llama large language model?

6 ways to prepare for a difficult conversation with a direct report

Addressing sensitive, controversial, or emotionally charged issues is challenging, requiring emotional intelligence, empathy, and active listening skills.

Tubos Reunidos commits to total digital production

To adapt to market demands, the Spanish steel tube and pipe manufacturer is streamlining tech support systems — from quality processes and plant automation, to employee safety and production control — so its people can focus on adding val

Deepfakes break through as business threat

Deepfakes targeting financial data are no longer hypothetical, with many executives saying their companies have been targeted with deepfake scams in the past year.

Alation and Salesforce partner on data governance for Data Cloud

The integration will help customers develop and manage trusted data assets and feed their AI agents, says Alation.

Edge computing lessons learned

Putting compute resources in distant enterprise locations requires ongoing optimization; flexibility is key.

AI could be taken over by a few multinationals, warns UN

The United Nations’ new advisory body has issued seven recommendations for the governance of AI technology.

Thinking of building your own AI agents? Don’t do it, advisors say

Developing agentic AI tools may be too complicated for many organizations, but some companies are moving forward anyway, with some success and lessons learned.

7 steps to a more adaptive enterprise

Longtime tech execs Steve Davis and Ken Spangler discuss their framework for ensuring organizations not only keep up with the pace of change but lead it.

Oracle CloudWorld 2024: 10 key takeaways from the big annual event

The cloud services provider’s announcements this year focused on providing developers and enterprises with new ways to take advantage of generative AI in their operations.

Autodesk enlists Einstein AI to enhance employee and customer service

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its employee and customer experience.

Human vs. humane: How companies pursue AI for enhanced CX

AI can replicate and sometimes even surpass human ability. But what ethical standards are these technologies being taught to follow, and how do people apply them in practice?

Do boards understand their new role in cybersecurity?

CIO and board member Julie Ragland provides guidance on governance in the era of digital risk.

Will Workday’s new AI agents set it apart from competitors?

At its flagship event this week, the company rolled out its next-gen platform, Illuminate, as well as four new AI agents and a Workday Assistant, as part of a 'robust three year AI roadmap.'

It’s time for CIOs to think about post-quantum cryptography

Quantum is key among six critical trends that Info-Tech’s new Tech Trends report predicts will shape the future of IT in 2025.

Amazon to cut down on managers to strengthen culture

‘To further strengthen our culture and teams,’ Amazon CEO Andy Jassy announced new organizational measures in a letter, including a shift away from manager-heavy bureaucracy.

Certinia showcases Customer Success Cloud at Dreamforce

Certinia is also building an autonomous agent for customer success on Salesforce’s new AgentForce platform.

New Data Cloud features to boost Salesforce’s AI agents

The key updates include support for unstructured data in audio and video format, 50 new connectors, and a low latency pipeline to help AI agents respond faster.

Need a security road map? Ditch the ad hoc measurement

The first step in developing a security road map is methodical — not ad hoc — definition and measurement of your current security program.