News

Can developer productivity be measured? Better than you think

After decades of debate over whether developer efficacy can truly be measured, we believe we’ve found the developer productivity metrics that matter most. Here’s why it matters.

By Chandra Gnanasambandam and Martin Harrysson

Nov 20, 2023 5 mins

ROI and Metrics Software Development

IHG maximizes hospitality with multicloud

The hotel multinational’s multicloud architecture delivers innovative digital services to thousands of franchises and their guests, with an eye toward improving both customer experience and the bottom line.

By Paula Rooney

Nov 17, 2023 6 mins

Digital Transformation Multicloud Travel and Hospitality Industry

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

By Peter Sayer

Nov 16, 2023 5 mins

Generative AI ITSM ServiceNow

The Hartford CIO Deepa Soni on transforming at scale

Agility, AI, automation, and employee advancement are the key pillars of Soni’s enterprise-wide strategy to drive growth, improve operational efficiencies, and enhance customer experience at speed.

By Dan Roberts

Nov 16, 2023 6 mins

Digital Transformation IT Leadership Insurance Industry

Illuminating the black box: why CIOs should consider publishing an annual IT report

Publishing an annual IT report allows CIOs to offer visibility into operations and execution through a business value lens. Utilize this formula to reclaim control of your IT narrative.

By Michael Bertha and Duke Dyksterhouse

Nov 15, 2023 10 mins

CIO IT Leadership

Microsoft Ignite 2023: 11 takeaways for CIOs

Copilots take over as Microsoft embraces generative AI at its annual developer conference.

By Peter Sayer

Nov 15, 2023 8 mins

Enterprise Applications Generative AI Microsoft

CIO as enabler: Building an ecosystem of innovation partners

Given the complexity and pace of technical advances, modern CIOs must look beyond the enterprise to develop a range of partnerships aimed at creating solutions that solve big business challenges.

By Mark Samuels

Nov 15, 2023 9 mins

Business IT Alignment Innovation Startups

We’re all becoming software CIOs — a role Red Hat CIO Jim Palermo knows well

As products become more based in software, CIO roles will increasingly align with CIOs who’ve been selling software for decades, like Jim Palermo, CIO of open source solution provider Red Hat.

By Martha Heller

Nov 15, 2023 7 mins

CIO CRM Systems Software Deployment

How ServiceNow gets the most out of generative AI

As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.

By Peter Sayer

Nov 15, 2023 6 mins

Generative AI ITSM ServiceNow

9 cloud strategy questions every IT leader must answer

Whether you’re starting out or deep into your cloud journey, assessing — and reassessing — these key questions is vital to ensuring a business-aligned approach free of cost overruns that can arise rapidly at any time.

By Stephanie Overby

Nov 14, 2023 12 mins

Cloud Architecture Cloud Computing Cloud Management

Relationship management: The unsung art of optimizing IT teams

IT departments are composites of diverse personalities. Getting them to work together in ways that unlock hidden synergies is a skill every IT leader must master.

By Mary Shacklett

Nov 14, 2023 6 mins

IT Leadership Staff Management

12 strategic tips CIOs can learn from tech vendor CTOs

With every company becoming a software company, enterprise IT leaders can improve digital outcomes by heeding the advice of those who have been there and done that — their vendor counterparts.

By Esther Shein

Nov 13, 2023 14 mins

CTO Digital Transformation IT Strategy

10 digital transformation roadblocks — and 5 tips for overcoming them

Aspiring transformational leaders can learn a lot from what most often derails digital success. Here’s a roundup of challenges you’ll want to anticipate and ways to help prepare your organization for the journey ahead.

By Supantha Banerjee

Nov 13, 2023 7 mins

Digital Transformation IT Leadership IT Strategy

How Synchrony helps veterans become IT leaders

Bridging the transition from military to civilian life, Synchrony’s Veterans Leadership Program helps veterans supplement and hone the skills they gained in their military careers for a career in tech.

By Sarah White

Nov 10, 2023 11 mins

Diversity and Inclusion Financial Services Industry Hiring

4 ways ICA rebuilds and cleans up IT

CIO Benny Svensson explains how Sweden’s leading grocery retailer is recalibrating its digital capabilities and simplifying its technology landscape to better serve customers.

By Karin Lindström

Nov 10, 2023 5 mins

Business IT Alignment CIO Retail Industry

How the new AI executive order stacks up: B-national AI regulation

The executive order represents a step in the pivotal regulation and advancement of AI in the United States. However, it has its challenges and ambiguities, which warrant further scrutiny and refinement.

By Rudina Seseri

Nov 9, 2023 6 mins

Artificial Intelligence Government

Chief AI officer: What it takes to land the C-suite’s hottest new job

The CAIO role is fast becoming a new fixture in the C-suite, responsible for setting the AI agenda. Here’s why so many companies are looking to fill this role, what it entails, and whether you have the right stuff to earn the latest IT leadersh

By David Weldon

Nov 9, 2023 12 mins

Artificial Intelligence Chief Data Officer Generative AI

In transition: How Kyndryl’s CIO weaned the company off IBM’s systems

When IBM spun out its managed infrastructure services business as Kyndryl in 2021, the new company had two years to transition to its own IT systems. It also chose to use that time to undertake a major transformation.

By Peter Sayer

Nov 9, 2023 7 mins

CIO IBM Mainframes

Many CIOs are better equipped to combat rising IT costs. Are you?

IT budgets are being tested like never before due to many factors. But savvy CIOs, tightly aligned with the C-suite, have found ways to adjust to rising costs while others remain on the back foot.

By Robert Mitchell

Nov 8, 2023 11 mins

Budgeting CIO Salaries

Principal Financial unifies IT to lay foundation for growth

Under CIO Kathy Kay, the financial services company has united its IT strategy to establish the holistic data and cloud architecture necessary to elevate the customer experience and better leverage AI.

By Paula Rooney

Nov 8, 2023 6 mins

Digital Transformation Financial Services Industry

How a tech model at Univeris fosters team building with empathy

During a recent CIO Leadership Live session, Manas Khanna, associate VP of global technology operations at retail wealth management specialist Univeris, spoke about the benefits of diverse teams, a reverence for humble beginnings, and generative AI b

By CIO staff

Nov 8, 2023 5 mins

CIO Diversity and Inclusion Generative AI

Salesforce Automotive Cloud adds Einstein Studio, Fleet Management

CRM provider Salesforce is adding a host of features to its Automotive Cloud, including Automotive Loan, Lease Console, and connected car capabilities.

By Anirban Ghoshal

Nov 7, 2023 3 mins

Automotive Industry CRM Systems Cloud Computing

Breaking down data silos for digital success

The ability to share data across the enterprise is a vital first step on any transformation journey. Here’s how IT leaders are unifying data strategies by knocking down data (and political) walls.

By Bob Violino

Nov 7, 2023 10 mins

Data Engineering Data Governance Data Integration

The CIO’s fatal flaw: Too much leadership, not enough management

Compared to management, leadership is what has the mystique. But mystique isn’t what gets work out the door.

By Bob Lewis

Nov 7, 2023 5 mins

IT Leadership IT Management

What is Kyndryl? IBM’s managed infrastructure services spin-off explained

To sharpen its focus on AI and the cloud, IBM spun off its legacy IT activities as an independent business. Now that company, Kyndryl, is setting its own course toward automation and hybrid infrastructure after a rocky start.

By Peter Sayer

Nov 7, 2023 9 mins

IBM IBM Global Services Managed Service Providers

IT leader’s survival guide: 8 tips to thrive in the years ahead

The shifting business and technology landscape are placing increasing pressure on IT leaders to deliver. Here’s how to adjust and remain invaluable to the business.

By Paul Heltzel

Nov 6, 2023 10 mins

Careers IT Leadership

Employee engagement: 10 best practices for improving your culture

A culture of engagement can improve business productivity and employee retention. IT leaders and experts share tips on keeping your staff connected and committed.

By Christina Wood

Nov 6, 2023 13 mins

IT Leadership IT Skills Staff Management

What Duxbury Networking’s CIO does to balance head with heart

As CIOs become more strategic business leaders, they’re faced with increased responsibility to not only leverage new technologies to deliver value, but be an example of empathy.

By Joanne Carew

Nov 3, 2023 5 mins

Business Process Management CIO IT Skills

When least privilege is the most important thing

The Principle of Least Privilege is a bedrock of information security. With mobile apps, IoT, the cloud, and AI, it is more important than ever.

By Ben Rothke and Alan Lustiger

Nov 2, 2023 13 mins

Data and Information Security

Is your data strategy ready for gen AI? LOB leaders may disagree

Analytics and IT decision-makers are feeling the pressure to implement unified data strategy and better data management to support generative AI efforts, research by Salesforce reveals.

By Thor Olavsrud

Nov 2, 2023 7 mins

Data Governance Data Management Generative AI

CIOs sharpen cloud cost strategies — just as gen AI spikes loom

Experience, best practices, and better tools are helping IT leaders get savvier about cloud economics. But emerging technologies such as generative AI and the drive to innovate will perennially complicate the equation.

By Paula Rooney

Nov 2, 2023 9 mins

Budgeting Cloud Computing Generative AI

What is data analytics? Transforming data into better decisions

Data analytics is a discipline focused on extracting insights from data, including the analysis, collection, organization, and storage of data, as well as the tools and techniques to do so.

By Thor Olavsrud

Nov 2, 2023 8 mins

Analytics Data Management Master Data Management

Rajeev Ronanki on making the leap to CEO

The former chief digital officer explains how IT executives can capitalize on an ongoing sea change between technology and business that, in the age of AI, might be tech chiefs’ finest hour yet.

By Michael Bertha

Nov 2, 2023 6 mins

Business IT Alignment Digital Transformation IT Leadership

SAP unveils tools to help enterprises build their own gen AI appslow-code applications

SAP Build Code suite combines new and existing developer tools, while a foundational AI model trained on anonymized customer data will be available to help automate tasks.

By Peter Sayer

Nov 2, 2023 6 mins

Data Architecture Generative AI SAP

A simplified view of the enterprise tech market

Industry analysts over-complicate the enterprise tech landscape by creating evermore narrow categories. The real focus should be on helping enterprise IT leaders solve their most pressing challenges. This simplified view of the enterprise tech market

By Charles Araujo

Nov 1, 2023 8 mins

Enterprise

Digital pragmatism at Volvo means more control and less agile

Volvo Cars is undergoing a major transformation of both its business model and products. To cope, core systems are being replaced and standardized, while methods of working within the digital organization are tightened.

By Karin Lindström

Nov 1, 2023 8 mins

Agile Development Automotive Industry Cloud Management

CIOs still grapple with what gen AI can do for the enterprise

A year since ChatGPT burst on the scene, and despite demonstrable benefits, IT leaders have yet to go all in on gen AI, choosing instead to proceed with caution.

By Pat Brans

Nov 1, 2023 8 mins

Generative AI IT Skills IT Strategy

8 ways IT can help supercharge your sales team

Strong sales are essential. IT should do all it can to help sales teams meet and exceed their goals.

By John Edwards

Oct 31, 2023 8 mins

Business IT Alignment CRM Systems Salesforce.com

Ethics in IT: The CIO’s new business imperative

To date, corporate ethics has been reduced to compliance with pre-existing, created-by-others rule sets. The ethical IT organization of the future will require a new path — and business viability will depend on it.

By Thornton May

Oct 31, 2023 5 mins

Business IT Alignment IT Governance IT Governance Frameworks

AI Safety Summit: What to expect as global leaders eye AI regulation

The UK government has grand ambitions for the event this week, but its place among other similar summits and the absence of key heads of state may undo the main focus of addressing urgent AI risks.

By Peter Sayer

Oct 30, 2023 9 mins

Generative AI Government Regulation

The rise of the chief transformation officer

As a new leadership role emerges to spearhead broad-scale business transformation, IT leaders continue to make a mark driving digital change — regardless of title.

By Beth Stackpole

Oct 30, 2023 10 mins

Business IT Alignment CIO Digital Transformation

Why adaptability is the new digital transformation

As disruption in all its forms increasingly becomes the norm, IT leaders must rethink their approach to digital initiatives in favor of strategies that build adaptability into the way their organizations operate on a daily basis.

By Nicholas D. Evans

Oct 30, 2023 7 mins

Digital Transformation Government IT Innovation

Lufthansa’s digital future takes flight with ‘Digital Hangar’

The airline’s new digital-focused business unit is adopting a cross-functional, product-centric approach to enhancing the customer experience, with hubs across Europe.

By Mark Chillingworth

Oct 27, 2023 7 mins

Digital Transformation IT Training Travel and Hospitality Industry

AWS revenue growth stabilizes with a boost from generative AI-led services

Competitors, however, are catching up fast with twice the revenue growth rate as AWS tries to defend its position as the largest public cloud provider.

By Anirban Ghoshal

Oct 27, 2023 3 mins

Amazon Web Services Generative AI

What IT executives are saying about vendor consolidation

Vendor consolidation is real. Senior IT executives share their input from the buyer's perspective.

By Chris Selland

Oct 26, 2023 9 mins

IT Leadership IT Management

IBM bets on generative AI to escape economic headwinds

IBM’s third-quarter earnings were boosted by enterprises’ interest in generative AI, which drove up its software and consulting revenue.

By Anirban Ghoshal

Oct 26, 2023 4 mins

Generative AI IBM

5 key leadership skills an executive coach can help you master

Making the leap from IT expert to business leader requires CIOs to communicate differently, foster new relationships, and develop greater confidence and executive presence. Here, coaching can help.

By Sharon Gaudin

Oct 26, 2023 9 mins

Careers IT Skills IT Training

What is a business intelligence analyst? A key role for data-driven decisions

The business intelligence analyst role is highly analytical and requires a balance of IT, communication, and problem-solving skills.

By Sarah White and Thor Olavsrud

Oct 26, 2023 8 mins

Business Intelligence Careers

COO Marina Bellini on leading IT talent for growth

The Banco Itaú executive breaks down the guiding philosophies she uses to build cohesive cultures and help people grow with confidence beyond their comfort zones, one saying at a time.

By Dan Roberts

Oct 26, 2023 9 mins

IT Training Mentoring Staff Management

3 commandments that should drive every API strategy

Establishing an open ecosystem of services can be a powerful business value multiplier. But it works only if your API strategy has a solid foundation.

By Pat Brans

Oct 25, 2023 9 mins

APIs Software Development