News

How Whirlpool’s CIO makes digital business models run end to end

During a recent CIO Leadership Live session, Danielle Brown, SVP and CIO of household appliance giant Whirlpool, detailed how collaborative teams and data management are integral to both product leadership and the entire customer journey.

7 sins of digital transformationdriving efficiencies through automation

Even as business drivers for transformation evolve, some things stay the same — and that includes the outcome-derailing habits CIOs too often fall prey to. Here’s how to right yourself for the next wave.

Transforming IT for digital success

From adopting customer-centric mindsets to embracing product-based approaches, CIOs are reimagining IT structures and strategies to better fuel continuous business transformation.

5 steps for making tech ethics work for your company

Accelerating AI capabilities underscore the need for ethics frameworks to help guide the design and development of all technologies. Here’s how to put ethics into action and ensure your efforts have an impact.

Three burning questions before FutureIT New York

Allstate’s cloud-first approach to digital transformation pays off

The insurer is going cloud native by rebuilding its core applications to align with next-generation business processes tailored to enhance and accelerate the customer experience.

What is a Scrum master? A key role for project success

With agile development a standard practice at most companies, Scrum masters are in great demand. Here is a look at the Scrum Master role, responsibilities, relevant certifications, and expected salaries.

5 modern challenges in data integration and how CIOs can overcome them

Data practitioners come across many challenges throughout the data management lifecycle. Let us learn about the most common day-to-day challenges we face and how to overcome them.

Inside Walmart’s generative AI journey

Ben Peterson, head of People Product, shares how the Fortune One retailer went from vision to viable with its gen AI My Assistant in sixty days.

13 power tips for Microsoft Power BI

Microsoft’s power analytics tool can do a lot more than help you visualize your data. From AI-powered insights to integrating curated data into other apps and services, here’s how to make the most of Power BI.

CIOs press ahead for gen AI edge — despite misgivings

As we near the first anniversary of ChatGPT’s public release, IT leaders are pushing forward gen AI pilots and production use of a technology viewed to be industry-redefining — and shrouded by unknowns.

Predictive analytics helps Fresenius Medical Care anticipate dialysis complications

Fresenius Medical Care has developed a predictive model using machine learning and cloud computing to help proactively identify when kidney dialysis patients might be suffering a potentially life-threatening complication.

How digital turned Nationale-Nederlanden into an omnichannel company

With a focus on providing exceptional customer service and generating initiatives to modernize the business, Nationale-Nederlanden is seeing the benefits of digitalizing all its sales and after-sales processes — part of a broadscale transformat

Don’t make the biggest mistake in application modernization projects

NetSuite adds generative AI to its entire ERP suite

Along with new AI-powered capabilities, the ERP provider is adding new enterprise performance management tools and features to its suite.

How to get internal employee poaching right

With tech talent markets tight, internal hires and transfers of promising IT hopefuls from other business units can be a great answer. But a respectful win-win approach is the best way to poach.

Don’t gamble with your identity verification practices

Ransomware attacks are becoming more prevalent and lucrative for hackers. These incidents are likely to persist until industry mechanisms are implemented to verify individuals' identities effectively.

IT services company Atos runs into headwinds with plan for IBM-style split

Atos is selling its legacy managed infrastructure services business to an investment fund and rebranding as Eviden.

Why IT projects still fail

Despite strategic alignment among IT and business leaders, technical and transformational initiatives still fall flat at an unacceptable rate. Here’s how IT can learn from its mistakes.

Hybrid meetings: 5 best practices for better outcomes

The days of the conference room speaker phone are done. Facilitating meetings with in-room and remote participants these days requires new technology, new processes, and purpose.

Cedar Fair’s digital strategy based on ‘frictionless fun’

What do data analytics, roller coasters, and saltwater taffy have in common? They are the foundational underpinnings of this more than 150-year-old entertainment company’s focus on customer-facing innovation.

SAP’s new generative AI pricing: Neither transparent nor explainable yet

The ERP vendor is adding a new pricing tier to its Rise with SAP offering with an opaque mix of bundled and usage-based pricing for generative AI functionality.

Microsoft receives $29B IRS tax notices for decade-old transactions

The company, in a regulatory filing, said it is in the process of negotiating with the US Internal Revenue Service. The notices correspond to tax years 2004 to 2013.

20 traits of highly effective project managers

To be a truly great project manager you must be a strategic business partner fully vested in organizational success — and be able to roll with inevitable setbacks. Here’s how elite project managers stand out.

Generac’s Tim Dickson on the evolving CIO role

From establishing win-win partnerships to making the most of emerging technologies such as generative AI, business strategy is at the center of everything IT leaders commit to, Dickson says.

SAP offers faster updates, longer maintenance for S/4HANA in private clouds

SAP is offering free migration consultations, more frequent feature releases and two years’ additional maintenance to entice customers to update to S/4HANA Cloud private edition and, ultimately, adopt Rise with SAP.

The CIO at a crossroads: Evolve or become a dead-end job

Has the CIO title run its course or is the role more relevant than ever before? It all depends on whether you have what it takes to be a next-generation IT leader.

Building elite teams to map out the business and customer journey

As the CTO at Opendoor, the e-commerce platform for residential real estate, Raji Subramanian leads all aspects of technology and product development, with engaged teams in place to ensure a trusted process for customers. Here, Lee Rennick, executive

Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

IT decision-makers are optimistic about the potential benefits of infusing enterprise applications with generative AI — a feature many now expect to be included in the price, research by Foundry reveals.

An AI leadership haiku

8 tips for cultivating a winning IT culture

Great IT organizations don’t happen by accident. Building a winning team requires dedication, support, and imagination.

The CIO’s primary job: Developing future IT leaders

IT has not traditionally tried hard enough to develop strong managers from within. That must change, with both formal and informal training — and an eye on those who could make the leap.

College of Southern Nevada deploys AI avatar to better engage students

The avatar, created in partnership with AI Foundation, provides students of the largely minority, bilingual college with a personalized connection to administrative services, as well as support in need.

CIOs set their agendas to achieve IT’s ultimate balancing act

Ensuring operational excellence versus accelerating business growth has long been a conundrum (and trade-off) for IT. Greater prominence and honed IT strategies have today’s IT leaders better positioned to finally strike the right balance.

Salesforce IT injects generative AI to ease its massive datacenter migration

Shifting 200,000 servers from CentOS to RHEL, the SaaS giant is enlisting gen AI to help handle the health and telemetry of its operations infrastructure in real-time.

What is a business analyst? A key role for business-IT efficiency

Business analyst help guide businesses in improving processes, products, services, and software through data analysis. These agile workers straddle the line between IT and the business to help bridge the gap and improve efficiency.

7 sins of software development

From choosing the wrong methodology to falling too hard for the latest trend, the output of even great app dev teams can suffer due to tendencies, temptations, and habits that can at times be our own undoing.

CBRE’s Sandeep Davé on accelerating your AI ambitions

The commercial real estate giant’s tech chief is a strong proponent of laying a foundation for experimentation before evaluating use cases. The results speak for themselves.

4 reasons why gen AI projects fail

Data issues are still among the chief reasons why AI projects fall short of expectations, but the advent of generative AI has added a few new twists.

What a quarter century of digital transformation at PayPal looks like

Currently processing a volume of payments worth over $1.3 trillion, PayPal has repeatedly staked its claim as a digital success story over the last 25 years. But insiders agree this growth needs to be constantly supported by reliable technological ar

Skilled IT pay defined by volatility, security, and AI

Foote Partners’ Q3 report on IT skills pay trends show AI and security skills were in high demand, and the value of cash-pay premiums was more volatile but their average value across a broad range of IT skills and certifications was slightly do

Why all IT talent should be irreplaceable

Forget the conventional wisdom about firing irreplaceable employees. Because if your employees aren’t irreplaceable, you’re doing something wrong.

ConocoPhillips goes global with digital twins

Initial forays into using digital twins across its major fields has inspired the multinational hydrocarbon exploration and production company to further adopt the technology across its entire portfolio.

The dark arts of digital transformation — and how to master them

Sometimes IT leaders need a little magic to push digital initiatives forward. Here are five ways to make transformation obstacles disappear.

What is a project management office (PMO)? The key to standardizing project success

The ever-increasing pace of change has upped the pressure on companies to deliver new products, services, and capabilities. And they’re relying on PMOs to ensure that work gets done consistently, efficiently, and in line with business objective

The changing face of cybersecurity threats in 2023

Cybersecurity has always been a cat-and-mouse game, but the mice keep getting bigger and are becoming increasingly harder to hunt.

10 most in-demand generative AI skills

Gen AI is booming, and companies are scrambling to fill skills gaps by hiring freelancers to make the most of the technology. These are the 10 most sought-after generative AI skills on the market right now.

12 ‘best practices’ IT should avoid at all costs

From telling everyone they’re your customer to establishing SLAs, to stamping out ‘shadow IT,’ these ‘industry best practices’ are sure to sink your chances of IT success.

Qualcomm’s Cisco Sanchez on structuring IT for business growth

The SVP and CIO takes a business model first approach to establishing an IT strategy capable of fueling Qualcomm’s ambitious growth agenda.

Gen AI success starts with an effective pilot strategy

To harness the promise of generative AI, IT leaders must develop processes for identifying use cases, educate employees, and get the tech (safely) into their hands.