News

Zendesk to lay off another 8% of its staff, cites macroeconomic issues

The new tranche of layoffs comes just six months after the company let go of 300 staffers and hired a new CEO in order to navigate its operations through macroeconomic distress.

5 CxOs on leading change

To be the agents of change that businesses require today, IT leaders must embrace a flexible mindset, prep their orgs for change, and recognize that intention and purpose are vital to empowering transformation.

Can you spot the hidden theme of CSO’s Future of Cybersecurity summit?

How IT leaders use EV tech to fuel the transport revolution in Kenya

Many African nations are starting to invest in electric vehicle (EV) transportation as a means to broaden access and help keep pace with global environmental initiatives. In Kenya, strides are being made despite industry and tech leaders grappling to

How CIOs distill the most sought-after data skills

From back-end engineers to data scientists and line-of-business experts, here’s the in-demand talent that all organizations need to turn a glut of information into game-changing insight.

Broadcom’s Andy Nallappan on what cloud success really looks like

The CTO, CSO, and head of software engineering and operations knows firsthand that a successful move to the cloud is all about changing the culture and replacing on-prem’s sunk cost mentality with incentivized FinOps.

Key IT initiatives reshape the CIO agenda

While cloud, cybersecurity, and analytics remain top of mind for IT leaders, a shift toward delivering business value is altering how CIOs approach key priorities, pushing transformative projects to the next phase.

Managing IT right starts with rightsizing IT for value

While there are few universals when it comes to saying unambiguously what ‘managing IT right’ looks like, knowing how to navigate the limitless possibilities of IT is surely one.

Red Hat embraces hybrid cloud for internal IT

The maker of OpenShift has leveraged its own open container offering to migrate business-critical apps to AWS as part of a strategy to move beyond facilitating hybrid cloud for others and capitalize on the model for itself.

10 most popular IT certifications for 2023

Certifications are a great way to show employers you have the right IT skills and specializations for the job. These 10 certs are the ones IT pros are most likely to pursue, according to data from Dice.

Stepping up to the challenge of a global conglomerate CIO role

Dr. Amrut Urkude became CIO of Reliance Polyester after his company was acquired by Reliance Industries. He discusses challenges IT leaders face while transitioning from a small company to a large multinational enterprise, and how to overcome them.

Alteryx works in generative AI for speedy analytics results

OpenAI integration and AI wizardry for report generation are aimed at making Alteryx’s analytics products more accessible.

12 reasons good employees leave — and how to prevent it

Talent is your biggest asset, and while you'll never eliminate employee turnover, the following strategies can help you keep your best.

United Airlines CISO Deneen DeFiore on elevating cyber’s value to the business

The airlines’ cyber chief believes storytelling, facilitation, and a marketing mindset are vital for moving IT and cybersecurity up the organizational value chain to the benefit of the business overall.

Register now: GenAI, risk & the future of security

CSO’s Future of Cybersecurity Summit on June 8 will look at the security angles of emerging technologies, the state of cyberinsurance, and how to best manage the ever-changing regulations around data privacy, governance and more.

3 powerful lessons of using data governance frameworks

Organizations all over the world—and in different sectors—are discovering three specific actions with data governance frameworks that lead to success.

What Choice’s CIO sees in a cloud-native approach to sustainability

Choice Hotels International CIO Brian Kirkland is at the head of a forward-looking sustainability effort fueled by a cloud-native imperative to deliver digital innovations to both franchisees and guests.

Making sense of SAP RISE: 4 key considerations

Here’s what CIOs should keep in mind as they evaluate RISE and its implications ahead of SAP’s 2027 deadline to move off SAP ECC, including the key tactics SAP will use to push them toward RISE.

Transition troubles: Successfully getting from here to there

CIOs seek efficiencies as uncertain economy looms

With increased scrutiny on spend, IT leaders are rethinking budget outlays, turning their attention to cloud usage, automation, lean operations, and the workforce.

The DR essential IT leaders can’t overlook

All too often companies ignore the public relations portion of their DR plans — an omission that can lead to worse business consequences than those caused by the disaster itself.

5 C-suite bridges every IT leader must build

Collaborating successfully with executive colleagues requires building individual relationships centered around understanding the nuances of each leader’s technical and business needs.

EU’s AI Act challenge: balance innovation and consumer protection

The AI Act is a work in progress since 2021, and discussions about how strongly AI should be regulated are only heating up in the EU. While some call for more control and rights for consumers, others fear rules could stall the innovation engine.

Examining the fallout of APAC tech skills shortages

Companies around the world are either experiencing or bracing for a skills gap. In the Asia-Pacific (APAC) region particularly, roles are becoming increasingly difficult to fill but efforts to address the business challenge are rising to the occasion

Allianz ditches mainframe for scale and innovation

Germany's largest insurer has jettisoned its mainframes in favor of Linux for its core applications and petabyte database. Allianz Technology CTO Axel Schell and team lead Sebastian Pongratz explain how ‘one of the riskiest and most diffic

Discount Tire tunes IT to reinvent customer experience

CIO Gary Desai and CXO Tom Williams spun off an IT innovation team to pursue Pit Pass, a digital-first retail journey for customers of the automotive chain rooted in the NASCAR pit-stop experience.

ServiceNow, Nvidia to bring generative AI to enterprise workflows

The first results of the collaboration, which includes Nvidia’s NeMo foundation models, Nvidia’s DGX Cloud, and ServiceNow’s workflow platform, will see the companies offer AI generative applications for IT.

6 barriers to becoming a data-driven company

Companies that embrace data-driven approaches stand to perform much better than those that don’t, yet they’re still in the minority. What’s standing in the way?

Accenture’s Penelope Prett on the predictive value of data

The chief information, data, and analytics officer at the $61 billion consulting firm contends that the true power of data resides in the predictive capabilities that come from interconnections between different data domains.

Einstein GPT gives Salesforce unifying vision for high-profile acquisitions

Salesforce is bringing the power of generative AI to all its offerings, showing that its multi-billion-dollar acquisitions in recent years can create a whole greater than the sum of its parts.

SAP takes steps toward ‘green ledger’ for carbon accounting

New tools and capabilities in S/4HANA aim to help enterprises account for carbon emissions across their entire supply chain, as consumers and regulators seek more accurate, timely information about the climate impact of their products.

SAP to add generative AI, industry smarts to CX tools

A digital assistant incorporating generative AI functions is one improvement to SAP’s customer experience software the company will discuss at its Sapphire conference this week.

5 IT management practices certain to kill IT productivity

Sometimes, the best way to fix a broken organization is to stop breaking it. Here’s what you’re doing to keep your staff from getting real IT work done.

BCBSNC builds a better IT workplace through DEI

Blue Cross Blue Shield North Carolina’s commitment to equity inside the organization and out includes a range of DEI initiatives to diversify its IT ranks and provide pathways to the top.

Oracle first to open a cloud region in Serbia

Oracle will offer over 100 Oracle Cloud Infrastructure (OCI) services and applications in the new region near Kragujevac, which Serbia intends to make into a tech hub.

Top business needs driving IT spending today

With economic headwinds rising, operational efficiency has become a heightened business imperative, with CIOs looking to streamline and secure operations, transform processes, and grow the top line.

Computer vision transforms tennis coaching at Billie Jean King Cup

In partnership with Microsoft, the International Tennis Federation has developed an AI-based platform that provides in-match insights to help fine-tune player performance at the world’s largest team-based annual women’s sports competition

Generative AI & data: Potential in cybersecurity if the risks can be curtailed

How do CIOs, CSOs, and cybersecurity teams learn to deal with technology that may pose serious security and privacy risks?

General Dynamics IT takes multicloud strategy to the next level

Having closed its last data center, the aerospace and defense contractor’s IT division is delving deeper into cloud-native applications to optimize performance, scalability, and costs in the cloud.

Fraport goes all in on private 5G network

To drive digitalization, Frankfurt Airport will have one of the largest private 5G networks in Europe to help consolidate its communications infrastructure.

How data science gives Games 24×7 a hyperpersonalized edge

Toeing the company’s philosophy of ‘scientific gaming,’ its CTO, Rajat Bansal, has deployed a range of cutting-edge IT solutions, including sophisticated data science models and AI.

CIO-turned-CEO Kevin Hart on developing successful IT leaders

The Segra chief executive’s leadership journey has included extensive work mentoring future CIOs. Here’s how Hart builds top-notch IT leadership teams and high-performance IT cultures.

AI push or pause: CIOs speak out on the best path forward

Recent advances have highlighted AI’s incomparable potential and not yet fully fathomed risks, placing CIOs in the hot seat for figuring out how best to leverage this increasingly controversial technology in business. Here’s what they hav

How Novanta’s CIO mobilized its data-driven transformation

Sarah Betadam, CIO of photonics, vision, and precision motion technology supplier Novanta, describes the need and process of going from zero company-wide reporting capability to a fully functional data-driven enterprise.

Tableau GPT brings generative AI to Salesforce data analytics suite

Salesforce’s business intelligence updates include Tableau GPT for natural language queries, Tableau Pulse for automated analytics, and integration with Data Cloud.

The one true way to prove IT’s value to your CEO

Here’s how to answer your CEO’s most pressing question: ‘If you tell me IT is an investment, why do the costs always go up?’

9 upskilling tips that pay dividends

IT leaders are leaning into training to fill skills gaps and unleash latent tech talent. Here they offer lessons learned about their unique and practical approaches.

Dow turns to AI to accelerate chemical search

In partnership with CAS, the US multinational has vastly sped up its chemists’ ability to identify the right molecule for a given application, including replacing materials of concern.

Learn from IT Thought Leaders at FutureIT D.C.

Build your leadership skills, your knowledge and your network at this one-day tech conference in Washington.

CarMax drives business value with GPT-3.5

The omnichannel used-car retailer is increasing customer prospecting efforts and enhancing the customer experience through its adoption of Azure OpenAI and the language models behind ChatGPT.