News

SAP 2023 outlook: 7 predictions for customers

From upcoming support expirations to the hard-sell of RISE, SAP customers — and midmarket targets — can expect a cloudy future that will require complex evaluations and reimagined managed services relationships.

US Military undergoes shift in CIO ranks

IT chiefs from three major military branches announced plans to step away from their posts after spearheading efforts to overhaul military IT and develop a joint ‘warfighting cloud platform.’

Decoding the Qualtrics deal: Was the firm a good fit for SAP?

For Qualtrics customers, the company's takeover by CPP Investments and Silver Lake could usher in more innovative products, according to analysts.

CIOs take aim at Silicon Valley talent

With technology fueling all businesses today, tech giants and startups are losing their edge, as non-tech CIOs increasingly lure top talent with work that has meaningful impact.

Delta takes off with modernized blend of mainframes and cloud

The Atlanta-based airlines has shifted to a hybrid architecture, with a customer experience transformation that makes the most of the cloud’s agility and the mainframe’s dependability.

SAP-owned Qualtrics to be sold to Silver Lake, CPP Investments for $12.5 billion

SAP, which owns a majority stake in the customer experience management company, has agreed to sell its stake for $7.7 billion, but will continue to operate as a Qualtrics' technology and go-to-market strategic partner, servicing joint customers.

8 ways to retain top developer talent

Organizations that harness the power of ‘developer experience’ readily build and retain talented software developers to the benefit of the overall business.

Unilever leverages GPT API to deliver business value

The CPG titan has created AI tools using neural networks to help it respond to messages from customers, generate product listings, and even minimize food waste.

OCI demand for AI workloads, Cerner boost Oracle’s third quarter revenue

Demand for data in AI models and AI workload processing to continue to bolster Oracle Cloud Infrastructure (OCI) and Fusion application revenue for the coming quarters.

The CIO’s guide to smarter vendor negotiation: 10 tips

The deals IT leaders make with technology vendors and service providers are of strategic importance, making effective negotiation a difference maker not just for IT, but the business.

Why IT communications fail to communicate

Never confuse documentation with communication. The purpose of documentation is to remind, not to communicate.

SAP rounds out data warehouse cloud functionality, renamed Datasphere

With partners Collibra, Confluent, Databricks and DataRobot, SAP wants to help enterprises create a unified architecture for data, whether it’s stored inside SAP’s cloud or elsewhere.

Exploring the digital impact in Northern Ireland’s health and social care system

Dan West, CDIO for Health and Social Care in Northern Ireland’s Department of Health, recently spoke with CIO.com’s Doug Drinkwater to discuss how the pandemic and its legacy influences a need for targeted digital transformation in order

Ceiling breakers: Women IT execs shake up the status quo

CIOs who became the first women to hold their position at their organization share their stories of rising the ranks in IT and thriving at the top.

Salesforce earmarks $250 million for AI startup investment

Salesforce announced will invest $250 million in AI startups, starting with four companies that will make up its initial round.

Salesforce not ready to unleash generative AI on its customers

At its Trailblazer DX ’23 developer conference, Salesforce revealed plans to add new generative AI functions to its CRM platform, but set no launch date.

3 force multipliers for digital transformation

Accomplishing multiple strategic objectives through a single vision and investment is key — especially when digital investments are lean and desired business outcomes are broad.

Enterprise IT moves forward — cautiously — with generative AI

CIOs see opportunities to use breakthrough AI models to increase productivity in areas ranging from writing marketing copy to software coding — but only if enterprises have the right guardrails in place.

IT leaders tackle the high price of talent

A spike in IT salaries has CIOs struggling to balance budgets with business demands. Innovative cost-cutting strategies such as these are helping to counteract rising IT salaries.

Generative AI to be a key priority for senior IT leaders: Salesforce report

On the eve of announcing its own new AI offering, Salesforce has issued results from a survey that found that while some IT leaders have concerns about AI, a significant majority believe it can help them to better support their customers and improve

Transforming IT for cloud success

Taking full advantage of a cloud transformation requires a new approach to IT. CIOs are restructuring IT orgs and strategies to unleash talent and leave legacy processes behind.

Shutterstock capitalizes on the cloud’s cutting edge

Thanks to its cloud-forward culture, the digital content provider makes the most of what the cloud offers — as soon as the latest innovations drop.

AI value begins with managing the C-suite conversation

CIOs should know that AI has captured the imagination of the public, including their business colleagues. Dialogue is key to remediating misconceptions and steering the enterprise toward value creation.

Sports venues advance goals, enhance fan experience with data analytics

These three organizations are using venue analytics to support sustainability initiatives, monitor operations, and improve customer experience and security.

Mulesoft, Tableau uptake fuels Salesforce growth spurt

After a challenging couple of months, Salesforce posted surprisingly strong quarterly results, helped by unexpected high corporate demand for Mulesoft and Tableau.

A CIO’s first rule for automation: Have a clear business case

As more companies strive to improve operations and enhance the customer experience, CIOs lead the charge to implement automation initiatives that work now, and strategies to ensure future success. Establishing the business case, however, is the first

Little Caesars’ CIO on achieving ‘Mission Impossible’

For Anita Klopfenstein, a culture built on service, accountability, and innovation is key in delivering business value from difficult IT journeys.

AWS makes its Lift program available in India

The program seeks to attract small and medium-size businesses by offering incentives to move their workloads to the cloud.

Think carefully before considering cloud repatriation

After an all-out push of applications and data to the cloud over the past decade, some companies, disappointed with the results, are now considering a reverse migration—at least in part.

From CIO to CEO: XPO’s Mario Harik on leveling up

Since joining XPO in 2011 as CIO, Mario Harik has worked alongside founder Brad Jacobs to create a $7.7 billion business that has technology innovation in its DNA. Now he’s running the show, thanks in part to a keen understanding of how IT can

Bringing the National Museum of African American History and Culture to the world

Created in partnership with design firm Fearless, the institution’s Searchable Museum provides a digital experience of the physical museum enabling even those with low-latency tech to tour exhibits and offerings.

The CIO’s new C-suite mandate

The CIO’s elevated status as a strategic business leader calls for deeper relationships and better alignment in the C-suite. Here’s how CIOs are building closer partnerships with their executive counterparts.

7 CIOs on building a consultative IT culture

Transforming IT from order taker to problem-solving partner requires a business-first mindset, results-based credibility, and a value-driven culture, as this roundtable of prominent CIOs can attest.

The Rome Call for AI Ethics: Should CIOs heed it?

Microsoft and IBM recently renewed support for the Rome Call for AI Ethics, which outlines six short principles to guide the development and use of AI in the enterprise.

Germany plans new visa aimed at attracting more Indian tech workers

During a trip to India, German Chancellor Olaf Scholz said that Germany lacks the skilled workers needed to meet the country’s software development demands.

Ukraine IT’s unparalleled resilience

Despite a year under siege, the Ukrainian IT services sector remains a growing industry due to remarkable efforts and global goodwill.

How Blacks in Technology Foundation is ‘stomping the divide’

Launched as a blog, BIT has grown into a global organization that creates community, equity, and opportunity for Black technologists, while breaking down barriers and stereotypes that persist in IT.

Cost still biggest driver for multicloud, study finds

Like it or not, 98% of IaaS and PaaS users are already in a multicloud environment, but their strategies for dealing with it vary. A new study looks at how CIOs are facing up to the challenge.

Equifax CTO Bryson Koehler on the CIO as product chief

Enterprises aren’t using data to make business decisions: Salesforce survey

A majority of business leaders in enterprises worldwide are unable to use data to make strategic business decisions, according to Salesforce’s Untapped Data Research survey.

5 measures to gauge your digital portfolio maturity

High tech firms and software companies are highly digitized by nature. Yet several industries are still undergoing a transformation journey, which includes digitally enabling client-facing product and service portfolios.

Product-based IT fuels Lufthansa’s digital CX transformation

The German airline is putting control in the hands of its customers and data in the hands of its employees — all part of a digital transformation pivot to product-based IT, CIO Thomas Rückert says.

Digital platform conductors help manage hybrid networks

DPC orchestration aggregates multicloud monitoring data and recommends ways to speed business processes.

5 hot IT budget investments — and 2 going cold

IT leaders are looking to leverage technology to fuel innovation and business transformation in 2023, with budget bets built to suit.

How CIOs overcome the challenges of leading IT in smaller cities

From talent issues to limited self-growth, IT leaders share their strategies for overcoming the operational and strategic challenges of working in non-metros.

Why Ruby Life CISO George Al Koura puts people first

George Al Koura, CISO of Ruby Life, the Toronto-based technology company home to some of the world's most recognized dating web sites, recently spoke with CIO.com’s Lee Rennick to discuss the need to clearly understand business outcomes, s

10 ways to accelerate digital transformation

Disruptive forces dictate the need for speed when it comes to key digital initiatives. Here’s how IT leaders are overhauling strategies and processes to streamline IT for quicker success.

Editor’s note: Behind our new look

CIO.com’s refresh is so much more than just a pretty face. It’s an experience designed for authentic connections.

Expat CIOs: IT leaders broaden horizons with global experiences

Going international with your IT leadership career can be richly rewarding. CIOs who have ventured to foreign posts share valuable insights about leading IT abroad.

What Heineken’s CIO is brewing for better connectivity

Heineken’s global CIO Ing Yan Ong plots a €10 billion digital business course consisting of AI, ERP consolidation, and predictive analytics to become the “best connected brewer.”