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Salesforce certification guide: Roles, paths, exams, cost, training, requirements

Salesforce certification is a great way to get ahead by proving your skills on one of the hottest CRM platforms today. Our guide to the most valuable Salesforce certifications will help you kick-start your Salesforce career.

By Moumita Deb Choudhury

Feb 20, 2023 23 mins

CRM Systems Certifications Salesforce.com

Bridging the IT leadership gender gap

Women remain underrepresented in IT leadership, but initiatives to address ‘broken rungs’ and to create more opportunities for advancement at some organizations are showing signs of progress.

By Rosalyn Page

Feb 20, 2023 9 mins

CIO Diversity and Inclusion Women in IT

Konica Minolta’s cloud play is crucial for office comeback

A pandemic pivot to the cloud will enable the printer manufacturer to capitalize on the return-to-office movement and pave the way to the connected office of the future, says US CIO Mike Lee.

By Paula Rooney

Feb 17, 2023 6 mins

Cloud Computing Digital Transformation

Straumann Group is transforming dentistry with data, AI

The global manufacturer and supplier of dental implants, orthodontics, and digital dentistry is turning petabytes of data into an asset by augmenting its businesses with machine learning and AI.

By Thor Olavsrud

Feb 16, 2023 7 mins

Artificial Intelligence Data Management Predictive Analytics

CI&TO Abhi Dhar on embracing challenges and growing IT leaders

The TransUnion IT chief leans on his varied career as an IT leader, startup founder, and board member to help spot future CIOs and to prepare and inspire them to make the leap.

By Dan Roberts

Feb 16, 2023 10 mins

IT Leadership

How automation in CSPM can improve cloud security

Automation capabilities in cloud security posture management platforms can speed the process of monitoring and remediating security and compliance risks.

By Enoch Anbu Arasu Ponnuswamy

Feb 15, 2023 5 mins

Cloud Security Compliance Data Center Automation

8 signs you’ve mistimed a major IT initiative

When it comes to IT initiative success, timing may be more important than you think. Get it wrong, and your reputation may be ticking away.

By John Edwards

Feb 15, 2023 8 mins

Digital Transformation

Bijoy Sagar on driving digital transformation at Bayer and beyond

The chief IT and digital transformation officer discusses the €44 billion ($48 billion) global company’s growth and innovation strategy — and how CIOs can prep their orgs to succeed.

By Martha Heller

Feb 15, 2023 7 mins

Digital Transformation IT Leadership

Florida Crystals concentrates SAP in hosting sweet spot

Having various forms of SAP in different parts of the business weighed on the sugar refiner’s ability to modernize business processes. Now running a single version in the cloud, all barriers have been dissolved.

By Peter Sayer

Feb 14, 2023 9 mins

Business Process Management Enterprise SAP

Mentoring tomorrow’s Black IT leaders

Executives and organizations are bridging the divide between Black IT pros and leadership positions by developing mentorship programs, fostering community, and breaking down sponsorship barriers.

By Mary K. Pratt

Feb 14, 2023 13 mins

Diversity and Inclusion IT Leadership Mentoring

The good and bad of ‘zero-touch’ cloud operations

We’re getting closer to true zero-touch cloud operations, or so we keep hearing. Take a clear-eyed look at the advantages and disadvantages before jumping in.

By David Linthicum

Feb 13, 2023 4 mins

Cloud Management

FINRA CIO Steve Randich pushes the public cloud forward

The IT chief of an IT service arm for the SEC is testing the limits of what the cloud can do, while helping to shape AWS services and mentoring other CIOs on how best to take advantage of the cloud.

By Paula Rooney

Feb 10, 2023 8 mins

Cloud Computing Government IT

Coaching IT pros for leadership roles

Identifying future IT leaders is essential for ensuring long-term organizational health. But to develop them, you must move beyond teaching to become a coach for leadership growth.

By Christina Wood

Feb 9, 2023 12 mins

IT Training Mentoring Staff Management

How MaRS Discovery District’s André Allen helps nurture a hub of talent

André Allen, VP of IT, chief privacy officer and CISO at Toronto’s MaRS Discovery District, recently sat with CIO Leadership Live’s Lee Rennick to discuss his 30-year journey in IT, how new tech serves as catalysts for innovation,

By CIO staff

Feb 8, 2023 6 mins

CIO Diversity and Inclusion Startups

Software project management challenges — and how to handle them

With the need for digital services accelerating, software projects must be efficient and value-driven. Adopting agile (the right way) is just the start.

By Bob Violino

Feb 8, 2023 9 mins

Agile Development Project Management Software Development

How to ensure security in a cloud migration

CIO followers expound on ways to stay secure when moving to the cloud.

By Paul Desmond

Feb 7, 2023 6 mins

Cloud Management Cloud Security Security

Customer service, especially field service, helps companies outperform competitors and drive growth

Economic uncertainty is a time to invest in customer experience, not cut it, and field service is rife with opportunities to exceed customer expectations.

By Brian Solis

Feb 7, 2023 7 mins

Business CIO Employee Experience

Fresh start: Time to reset passwords and rethink your password management strategy

Organizations need to assess how they provide and manage access to their critical systems

By Rick Grinnell

Feb 7, 2023 6 mins

Password Managers Passwords Security

8 steps to turning around a toxic IT culture

Don’t let drama, jealousy, and fear poison your IT organization. Experts and IT execs offer advice on establishing a workplace culture where toxic behaviors don’t take root.

By John Edwards

Feb 7, 2023 8 mins

IT Leadership Staff Management

How the UK tech industry is failing Black women

Passed over for promotion and struggling to fit into workplace cultures, Black women in technology see little progress in an industry fixated on diversity optics rather than inclusion.

By Doug Drinkwater

Feb 7, 2023 21 mins

CIO Diversity and Inclusion Women in IT

Data is a stumbling block for most multicloud deployments

If multicloud is your preferred architecture, you better have a solid plan for interoperability, security, portability, and centralized management. Do you?

By David Linthicum

Feb 6, 2023 4 mins

Data Management Multicloud

Are SMBs invited to the business intelligence (BI) party?

SMBs have traditionally been slow to implement big data analytics and business intelligence strategies. Now they have enterprise-class resources and tools at their disposal to do so.

By Dipti Parmar

Feb 6, 2023 8 mins

Big Data Business Intelligence Business Intelligence and Analytics Software

Albemarle supercharges employee experience with federated automation

One of the world’s largest lithium miners has taken a federated approach to automating business workflows with a bot strategy that provides self-service hooks into IT systems and beyond.

By Peter Sayer

Feb 6, 2023 8 mins

CIO Employee Experience Remote Work

Insurance IT leaders herald new era for digital customer experience

With operating models upended by COVID-19 shutdowns, insurance CIOs pivoted to digital services for agents and policyholders and haven’t looked back since, making digital CX priority No. 1.

By Paula Rooney

Feb 6, 2023 7 mins

Digital Transformation Insurance Industry

Google Cloud growth slows as Alphabet net income plunges

Though Google's cloud arm appears to be reining in expenses to cut losses, sales growth for the business slowed down in the fourth quarter as overall profit for parent company Alphabet declined 34%.

By Charlotte Trueman

Feb 3, 2023 4 mins

Cloud Computing Generative AI Technology Industry

RPA buyer’s guide: Top 24 robotic process automation tools available today

Robotic process automation can streamline business workflows by eliminating tedious manual tasks without requiring you to completely re-engineer legacy systems.

By Peter Wayner

Feb 3, 2023 25 mins

BPM Systems Enterprise Applications Enterprise Buyer’s Guides

AWS growth slows further by persistent macroeconomic uncertainty

Amazon’s cloud computing division, reported 20% growth in Q4, compared with 27.5% and 33% growth in Q3 and Q2 respectively.

By Anirban Ghoshal

Feb 3, 2023 3 mins

Amazon Web Services Cloud Computing

What’s Next for the Future of Work?

From emerging technologies to shaping a new corporate culture, CIO's latest summit will provide strategic advice for IT teams as well as personal career development.

By CIO US Events

Feb 2, 2023 4 mins

Human Resources Remote Work Robotic Process Automation

How to network: A guide to building connections

Successful networking, CIOs say, involves giving more than you get. And don’t wait to start until after you’re out of a job. IT execs and career coaches weigh in on what works best.

By Johanna Ambrosio

Feb 2, 2023 11 mins

CIO Careers Mentoring

Manufacturing CIOs see bright future for the industry, thanks to IT

Textron’s Kim Mackenroth and Rockwell Automation’s Chris Nardecchia discuss the technologies that are transforming their businesses and paving the way toward manufacturing’s future.

By Dan Roberts

Feb 2, 2023 11 mins

Innovation Manufacturing Industry

Practical advice to optimize savings with cloud migrations

In our most recent #CIOTechTalk Twitter chat sponsored by NTT, our experts share tips on how to cost save with cloud migration.

By Paul Desmond

Feb 1, 2023 8 mins

Business Services CIO Cloud Management

Dynamic talent sourcing gains traction for filling skills needs

From flexible team-staffing platforms to internal skills marketplaces, gig-economy relationships and new approaches to temporary talent sourcing bring benefits if done right.

By Stan Gibson

Feb 1, 2023 8 mins

Hiring Staff Management

Enterprise architecture modernizes for the digital era

New tools, new roles, and new business relationships are reshaping EA as a facilitator of digital transformation rather than a hindrance.

By Mark Chillingworth

Jan 31, 2023 8 mins

CIO Enterprise Architecture IT Leadership

Discover’s unique IT training platform builds skills and community

Integrated into IT’s daily workflow, the homegrown Discover Technology Academy provides a one-stop platform for upskilling, networking, and empowering a growth mindset.

By Sarah White

Jan 31, 2023 7 mins

Financial Services Industry IT Training

What is hybrid cloud computing? The benefits of mixing private and public cloud services

How to architect a hybrid cloud that combines on-premises and public cloud infrastructures. Definitions of hybrid cloud vary, but here’s what it means to Amazon, Microsoft and Google.

By Josh Fruhlinger

Jan 30, 2023 10 mins

Hybrid Cloud

Top 6 roadblocks derailing data-driven projects

From budgeting issues to buy-in challenges, data initiatives all too often fall short from the very start. Here’s how to overcome those hurdles and set your org up for success.

By Bob Violino

Jan 30, 2023 9 mins

Data Management Data Science

C&S modernizes with wholesale shift to the cloud

The wholesale grocery distributor has partnered with Tata Consultancy Services to accelerate its migration to Google Cloud Platform and reap the benefits of an AI-enabled supply chain.

By Paula Rooney

Jan 30, 2023 7 mins

Cloud Computing Digital Transformation

IT leaders take note: The future is what you create

High-profile IT disasters are enforcing the dystopic visions and macro-pessimisms saturating the cultural consciousness. Only by steeling against perpetuating past IT sins and embracing possibility can we make something brighter.

By Thornton May

Jan 27, 2023 5 mins

Emerging Technology IT Strategy Innovation

Hispanic IT leaders work to close the gap

Hispanic and Latinx representation in IT remains low, but thanks to the efforts of Hispanic and Latinx professionals and their forward-thinking employers, the future looks brighter.

By Sarah White

Jan 27, 2023 9 mins

Diversity and Inclusion IT Leadership

IBM reports rise in Q4 profit, but plans to cut 3,900 jobs

Despite posting revenue growth across all its business segments, IBM is set to lay off around 1.5% of its workforce.

By Charlotte Trueman

Jan 26, 2023 4 mins

IT Consulting Services Multicloud

SAP plans layoffs and selloff with cloud revenue up but profit down

SAP’s profitability fell sharply in 2022 despite overall revenue growth and booming cloud sales, prompting it to sell its remaining stake in Qualtrics and lay off 2,800 staff.

By Peter Sayer

Jan 26, 2023 5 mins

Generative AI SAP Staff Management

6 tips for making the most of a tight IT budget

Top technology decision makers from across the globe share their budgeting strategies for driving business value even when finances are tight.

By Yashvendra Singh

Jan 26, 2023 10 mins

Budgeting

ServiceNow posts Q4 growth as enterprise automation remains strong

ServiceNow’s share price slid in after-hours trading despite major revenue growth being announced in the company’s fourth quarter results.

By Jon Gold

Jan 25, 2023 3 mins

ServiceNow Technology Industry

United Airlines gives employees the digital tools to make customers happy

CIO Jason Birnbaum discusses the chapters of the airline’s customer experience transformation story.

By Martha Heller

Jan 25, 2023 8 mins

Digital Transformation Employee Experience Travel and Hospitality Industry

Examining the CIO time management dilemma

CIOs face a complex juggling act between operational responsibilities and strategic opportunities. So keeping the lights on and finding time for big-picture thinking requires a perspective that parallels how the role is expanding.

By Rosalyn Page

Jan 25, 2023

CIO IT Strategy Roles

CIOs sharpen tech strategies to support hybrid work

Technology investments and process updates are proving key to delivering the seamless, productive, and equitable experiences employees expect from hybrid working environments.

By Mary K. Pratt

Jan 24, 2023 14 mins

Collaboration Software Remote Work Staff Management

Brilliance: The CIO’s most seductive career-limiting trait

Smart CIOs know how to solve problems and pursue opportunities. Smarter ones expend their time and effort spotting and brokering the great ideas that can do this.

By Bob Lewis

Jan 24, 2023 5 mins

Business IT Alignment IT Leadership

Microsoft’s latest OpenAI investment opens way to new enterprise services

Microsoft is investing billions more into OpenAI, the company behind ChatGPT, and plans to roll out new enterprise services based on the company’s generative AI products.

By Peter Sayer

Jan 23, 2023 8 mins

Chatbots Generative AI Microsoft

CIOs step up to fill plus-size leadership roles

Pervasive digital transformation is paving the way for business-minded CIOs to score new roles and expanded responsibilities beyond the typical IT remit.

By Beth Stackpole

Jan 23, 2023 11 mins

CIO IT Leadership

DEI that works: 5 companies reaping the benefits of IT diversity strategies

Establishing a successful diversity, equity, and inclusion strategy can be challenging. Here’s how five companies are fostering inclusion, diversifying talent pipelines, and bridging opportunity and skill gaps.

By Sarah White

Jan 23, 2023 8 mins

Diversity and Inclusion Women in IT