News

Blending tech and business to transform a retail icon

Aligning technical expertise with business goals is common advice for IT leaders, but it’s another thing putting it all into practice. South Korea’s leading health and beauty retailer Olive Young is a model example of how both tech and or

By 이지현

Jun 13, 2025 10 mins

Business IT Alignment IT Skills Retail Industry

Making the case for product in a cost-conscious environment

In tight times, show product as a smart investment. Tie it to business goals, prove early wins and unlock long-term agility and value.

By Michael Bertha

Jun 12, 2025 6 mins

Business IT Alignment IT Leadership IT Strategy

How AI agents and agentic AI differ from each other

The two related technologies can work together, but CIOs should understand the difference to protect against vendor hype and obfuscation.

By Grant Gross

Jun 12, 2025 6 mins

Artificial Intelligence Generative AI

6 ways to stay protected when system integrators use AI in RFP responses

Ensuring transparency in AI-generated RFPs and holding vendors accountable is a vital part of the SI evaluation process. Here’s what organizations should look out for.

By Ted Rogers

Jun 12, 2025 5 mins

CIO ICT Partners IT Strategy

MCP: A strategic foundation for enterprise-ready AI agents

Why CIOs should pay attention to the infrastructure behind intelligent autonomy.

By Jim Liddle

Jun 11, 2025 5 mins

APIs Development Tools Generative AI

Rimini Street extends SAP support until 2040

The independent support provider Rimini Street is offering an alternative solution to SAP customers who are unwilling to switch.

By Manfred Bremmer

Jun 11, 2025 4 mins

ERP Systems SAP Tech Support

What I learned from a messy billion-dollar digital transformation

Real digital transformation isn't about flashy tech, but about fixing foundational processes and aligning people to navigate organizational complexity.

By Jean-Loup Richet

Jun 11, 2025 14 mins

Digital Transformation IT Leadership IT Strategy

How journey teams transformed IT at Ochsner Health

CIO Amy Trainor discusses the steps she took to reorganize fragmented IT into cross-functional patient and provider focused teams.

By Martha Heller

Jun 11, 2025 7 mins

Digital Transformation Healthcare Industry IT Skills

Digital twins combine with AI to help manage complex systems

Digital twins have historically been used to better understand the workings of computer chips, factory floors, or complex machines like jet engines. But the turbo boost they get when combined with AI gives organizations exponentially more power.

By Maria Korolov

Jun 11, 2025 12 mins

Data Quality Generative AI IT Strategy

Perfecting the patient, customer, and tech health plan at Ramsay

Rachna Gandhi, global chief digital and data officer at Ramsay Health Care, recently sat with CIO editorial director in Australia and New Zealand Cathy O'Sullivan to discuss technology and human synergies through AI-enhanced people-centered care

By CIO staff

Jun 11, 2025 8 mins

CIO Chief Digital Officer Diversity and Inclusion

8 things IT leaders have learned from cyber incidents

Tech execs who have been through cyber attacks share some of the enduring lessons that have changed their approach to cybersecurity.

By Rosalyn Page

Jun 11, 2025 11 mins

CSO and CISO Cyberattacks Incident Response

TranscendAP expands SAP support

The update to TranscendAP’s accounts-payable automation platform enables more bi-directional information exchange in real time.

By Lynn Greiner

Jun 10, 2025 3 mins

ERP Systems Finance and Accounting Systems

Quantum computing creates the fog and the lighthouse

Quantum computing could supercharge deepfakes and crack encryption, so we’ll need quantum defenses to keep up with quantum threats.

By Hal Lonas

Jun 10, 2025 5 mins

Encryption Identity Theft Identity and Access Management

AI agents were everywhere at RSAC. What’s next?

AI agents stole the show at RSAC, signaling a shift to autonomous security systems. But integration, identity and control remain critical hurdles.

By Rick Grinnell

Jun 10, 2025 6 mins

Generative AI Identity and Access Management Security Operations Center

5 questions every aspiring CIO should be prepared to answer

Caught in the elevator with an inquisitive CEO or board member? Emphasizing the business’s primary objectives, growth targets, and operational goals is vital to making a strong future-leader impression.

By Isaac Sacolick

Jun 10, 2025 9 mins

Business IT Alignment Careers IT Leadership

15 organizations that support LGBTQ+ tech workers

Offering networking, mentorship, and career development opportunities, these professional orgs foster community for LGBTQ+ workers in an industry that isn’t always welcoming.

By Sarah K. White

Jun 10, 2025 9 mins

Careers Diversity and Inclusion IT Skills

The future of RPA ties to AI agents

Robotic process automation will evolve as organizations marry agentic AI to the older technology to remake business processes.

By Grant Gross

Jun 10, 2025 6 mins

Artificial Intelligence Business Process Management Robotic Process Automation

Hong Kong’s massive pension project grapples with technical glitches

Authorities promise fixes amid facial recognition failures, missing fund data, and user backlash.

By Mastufa Ahmed

Jun 9, 2025 5 mins

Digital Transformation Enterprise Applications

IT leaders’ top 5 barriers to AI success

CIOs with an eye for AI’s promise of improved productivity often find their efforts hindered by data quality, skills gaps, and sabotage, among other factors.

By Bob Violino

Jun 9, 2025 10 mins

Change Management IT Skills IT Strategy

Stop chasing AI for AI’s sake

We build the models, but not the culture. It’s time to start designing for AI friction and scale from there.

By Christina Sandema-Sombe

Jun 6, 2025 8 mins

Employee Experience Employee Protection Generative AI

8 communication strategy tips for IT leaders

To succeed as business leaders, CIOs need more than just the chops to chat with staff and colleagues. They need a big-picture communication strategy that strengthens their IT culture.

By Christina Wood

Jun 6, 2025 10 mins

Business IT Alignment IT Leadership Staff Management

BBVA Technology’s purpose to put people first

After integrating its three technology companies, Spanish digital banking group BBVA Technology is reaping the benefits of making ICT talent and software development its core strengths.

By Mario Moreno

Jun 6, 2025 3 mins

Artificial Intelligence Banking IT Strategy

Workday’s new dev tools help enterprises connect with external agents

Among the additions are some improvements to Workday’s Developer Copilot, which can now generate application code snippets, data queries, and functional orchestrations.

By Anirban Ghoshal

Jun 5, 2025 1 min

Enterprise Applications Generative AI Workday

The ROI of AI: Why impact > hype

AI delivers real ROI when tied to real business goals, not hype. Start with outcomes, not algorithms, to unlock lasting value, agility and efficiency.

By Burley Kawasaki

Jun 5, 2025 9 mins

Artificial Intelligence Generative AI IT Strategy

Moderna’s HR-IT merger: Trend or exception to the rule?

The pharmaceutical and biotech company recently combined its HR and IT departments under a single leader in a move that has raised eyebrows. Does this point toward a convergence of HR and IT at other companies?

By Dr. Ken Knapton, IDC adjunct research advisor

Jun 5, 2025 8 mins

Artificial Intelligence IT Leadership

Company boards push CEOs to replace IT workers with AI

The huge numbers of IT layoffs in 2024 and early 2025 are likely to continue as companies look to drive efficiencies with AI while bracing for a recession.

By Grant Gross

Jun 5, 2025 6 mins

Hiring IT Jobs IT Strategy

The habits that set future-ready IT leaders apart

Cummins CIO Earl Newsome breaks down the mindsets, habits, and skillsets IT leaders need to thrive in the volatile and uncertain world of continuous change ahead.

By Dan Roberts

Jun 5, 2025 12 mins

Change Management Digital Transformation IT Leadership

IT outsourcing explained: Your guide to strategies, benefits, and avoiding common mistakes

Outsourcing can bring big benefits, but risks and challenges abound when negotiating and managing outsourcing relationships. Here’s what you need to know to ensure your IT outsourcing initiatives succeed.

By Stephanie Overby

Jun 5, 2025 19 mins

IT Leadership IT Strategy Outsourcing

Data mesh: The secret ingredient in enterprise AI success

Data mesh empowers enterprise AI by enabling secure, flexible access to domain-specific data, which is crucial for unlocking real business value from AI.

By Daniel Avancini

Jun 4, 2025 7 mins

Artificial Intelligence Data Quality IT Strategy

AI governance platforms wait for customers to catch up

While it’s mission-critical, most organizations still haven’t implemented an AI monitoring and risk management platform. What’s the hold up?

By Robert Mitchell

Jun 4, 2025 10 mins

CIO Generative AI IT Governance Frameworks

Upgrade or else, SAP warns as end of S/4HANA Compatibility Pack licensing nears

A bridge between SAP ECC and S/4HANA, the Compatibility Packs are only licensed until year-end for most users.

By Lynn Greiner

Jun 4, 2025 6 mins

ERP Systems SAP Software Licensing

Nearly half of SAP ECC customers may stick with legacy ERP beyond 2027

As the end of support for ECC nears, many customers continue to avoid moving to S/4HANA because of the cost and complexity of migration.

By Grant Gross

Jun 4, 2025 6 mins

ERP Systems IT Strategy SAP

IBM acquires Seek AI, launches Watsonx Labs to scale enterprise AI

The move could simplify access to enterprise data in regulated industries such as finance, healthcare, and government.

By Prasanth Aby Thomas

Jun 3, 2025 4 mins

Enterprise Applications IBM

AI at the dinner table: How smart tech is reshaping the future of food

At Nestlé, AI is enhancing forecasts, recipes and sustainability. The food giant has developed ethical and scalable AI systems, striking a balance between tech and human oversight.

By Greg Kahn and Luca Dell’Orletta

Jun 3, 2025 6 mins

Generative AI Green IT IT Strategy

The 7 hottest jobs in IT

Organizations are on the hunt for skilled talent in data, security, and engineering roles — but aspiring candidates are encouraged to develop skills, hands-on experience, and adaptability given that change is the one true constant.

By Paul Heltzel

Jun 3, 2025 10 mins

Careers Hiring IT Jobs

What is ITIL? Your guide to the IT Infrastructure Library

ITIL is a framework of best practices to deliver IT services. ITIL’s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.

By Sarah K. White and Lynn Greiner

Jun 3, 2025 8 mins

IT Governance IT Strategy ITIL

Project drift: How to deal with IT’s silent project killer

All too often projects stray off course without CIOs and project managers realizing it. Here’s how to spot project drift and stop it before losing your bearings on timelines and deliverables entirely.

By Mary Shacklett

Jun 3, 2025 6 mins

Digital Transformation IT Strategy Project Management

Download the ‘New Thinking about Cloud Computing’ Enterprise Spotlight

In this issue: Cloud computing is highly established, and IT’s view has shifted from understanding the concept to making the best use of it to solve both technology and business challenges. The time is ripe to step back and revisit your thinkin

By CIO.com and InfoWorld staff

Jun 2, 2025 1 min

Cloud Computing Data Center IT Strategy

The 3 key pillars of data governance for AI-driven enterprises

AI demands adaptive data governance: real-time automation of policies, lineage and AI-driven monitoring ensures dynamic compliance for modern enterprises.

By Yash Mehta

Jun 2, 2025 7 mins

Compliance Data Governance Generative AI

CIOs get serious about closing the skills gap — mainly from within

Strategic CIOs are redefining how their organization is building future-ready, resilient teams, with upskilling and intentional learning and development plans leading the way.

By Esther Shein

Jun 2, 2025 15 mins

Hiring IT Skills Mentoring

MCP is enabling agentic AI, but how secure is it?

As model context protocol paves the way as a foundational rulebook for effective agentic AI, security issues surrounding deploying and connecting to MCP servers need to be understood.

By Martin De Saulles

Jun 2, 2025 5 mins

Artificial Intelligence Emerging Technology IT Strategy

Barb Wixom and MIT CISR on managing data like a product

MIT CISR research into information businesses reveals how treating data as a product, complete with owners, lifecycle and metrics, separates leaders from laggards.

By Michael Bertha

May 30, 2025 6 mins

Data Management IT Leadership IT Strategy

Avery Dennison takes culture-first approach to AI transformation

The materials science giant — and world’s largest Google Gemini installed base — has achieved broad benefits from an AI strategy that emphasizes enterprise-wide training and ‘humans in the loop.’ Now CIO Nick Colisto is

By Paula Rooney

May 30, 2025 6 mins

CIO 100 Digital Transformation Manufacturing Industry

The agentic AI assist Stanford University cancer care staff needed

Nigam Shah, CDO for Stanford Health Care, explains how Microsoft's multiagent orchestration technology enables the management, analysis, and reasoning of diverse types of health data to improve care for cancer patients.

By Irene Iglesias Álvarez

May 30, 2025 4 mins

Artificial Intelligence Healthcare Industry Innovation

How writing makes you a stronger leader

Writing is a leadership superpower: It conquers cognitive limits, clarifies complex thoughts and stress-tests ideas for a decisive strategic advantage.

By Chris Fuller

May 29, 2025 7 mins

Careers IT Leadership

What ROI? AI misfires spur CEOs to rethink adoption

FOMO still drives AI investments, but with only 25% of projects meeting expectations, chief executives may be shifting from ‘fail fast’ to a slower, more intentional approach.

By Grant Gross

May 29, 2025 6 mins

Artificial Intelligence IT Strategy ROI and Metrics

BI buyer’s guide: Top 10 business intelligence tools

It's not always easy choosing a business intelligence tool to meet the needs of the enterprise. Here are 10, however, that could make a big difference.

By Peter Sayer, Thor Olavsrud

May 29, 2025 11 mins

Business Intelligence Enterprise Applications Enterprise Buyer’s Guides

SAP teams up with Alibaba to host Cloud ERP workloads in China

The partnership will also see Alibaba adopt SAP offerings to run its own business.

By Anirban Ghoshal

May 28, 2025 4 mins

Alibaba ERP Systems SAP

AI regulation in the US is heating up, but keeping up will become harder

AI laws are proliferating across US states, creating a complex patchwork that businesses must navigate to remain compliant and operate their AI systems legally.

By David Talby

May 28, 2025 7 mins

Compliance Generative AI Regulation

Are CIOs buckling under the weight of expectation to deliver business value?

Digital leaders are taking on increased responsibilities for areas beyond the IT department. While the business wants more from CIOs, some technology chiefs accept the expectation to deliver value as an opportunity to shine. Others, however, will sin

By Mark Samuels

May 28, 2025 9 mins

Business IT Alignment CIO IT Skills