News

Running both IT and digital at Alorica

CIDO Mike Clifton explains how, in addition to managing the IT core, he and his teams are enabling the companyu2019s go-to-market strategy, accelerating its digital roadmap, and using AI and ML to transform customer experiences.

By Martha Heller

Jun 1, 2022 7 mins

CIO Chief Digital Officer Outsourcing

Priceline CTO Marty Brodbeck on improving developer experience

Like many organizations, Priceline sought flexibility and agility in the cloud. For CTO Marty Brodbeck achieving that meant listening to what developers needed to be successful.

By CIO staff

Jun 1, 2022 5 mins

Google Google Cloud Platform Microservices

When every experience matters, we find the true cost of poor quality

Brand equity and reputation are everything, and CIOs need to make sure their organization is in the best position to deliver.

By John Kelly

May 31, 2022

E-commerce Services E-commerce Software Mobile Apps

3 ways to avoid traffic on the road to product-based IT

Shifting to a product operating model is a major cultural and operational change u2013 but itu2019s worth the effort.

By Michael Bertha

May 31, 2022

Business IT Alignment IT Strategy

What is business process management? The key to enterprise agility

Business process management (BPM) is the practice of discovering and controlling an organizationu2019s processes to align them with business goals as the business evolves.

By Paul Rubens, Thor Olavsrud

May 31, 2022

BPM Systems Enterprise Applications Technology Industry

Reimagining technology for the next generation

The digitally enhanced world of tomorrow will bring significant challenges and opportunities. Here are five key implications IT leaders must consider.

By Diana Bersohn and Denise Zheng

May 31, 2022 6 mins

Collaboration Software Quantum Computing Virtual Reality

6 ways to reinvent your IT leadership career

Is your IT career ripe for a do-over? Then check out these ways to pull yourself out of a rut and get back on course.

By John Edwards

May 31, 2022 7 mins

Careers IT Leadership

What is TOGAF? What the enterprise architecture methodology means for your business

The Open Group Architecture Framework (TOGAF)is an enterprise architecture framework that helps define business goals and align them with architecture objectives around enterprise software development.

By Sarah K. White

May 30, 2022 9 mins

Enterprise Architecture IT Governance Frameworks IT Leadership

Informatica eases data management with Oracle, Google, and Azure integrations

Informatica is offering new integrations with major cloud providers to make data migration, management and engineering less complex.

By Anirban Ghoshal

May 27, 2022

Data Management

Coding leaders forge a new path for IT career advancement

It used to be received wisdom that a programmeru2019s career had an expiration date, that the transition to management was the only way forward, and that the transition meant an end to coding. That truism is changing.

By Matthew Tyson

May 27, 2022

Careers IT Leadership

AI in the cloud pays dividends for Liberty Mutual

The insureru2019s mature cloud foundation has facilitated extensive use of emerging technologies, in particular machine learning models that help deliver premium service, CIO James McGlennon says.

By Paula Rooney

May 27, 2022

Artificial Intelligence Digital Transformation Insurance Industry

How next-gen automation is helping recruiters to identify qualified talent at scale

AI-based tools can gather and process candidate data to speed up and streamline candidate sourcing, screening, diversity, and other HR functions.

By Dipti Parmar

May 26, 2022

Human Resources SaaS

Amplitude customer data platform challenges Twilio, Salesforce, Adobe

Analytics company Amplitude is set to release a new customer data platform (CDP), planning to undercut market leaders with an aggressive pricing strategy.

By Anirban Ghoshal

May 26, 2022

Analytics Data Management

Making the most of MLOps

Enterprises looking to reap the full business benefits of artificial intelligence are turning to MLOps u2014 an emerging set of best practices and tools aimed at operationalizing AI.

By Maria Korolov

May 26, 2022 11 mins

Artificial Intelligence IT Operations Machine Learning

Novant Health’s Angela Yochem on changing the cost center mindset

The healthcare executive explains why and how CIOs need to change the narrative around the business value of technology.

By Dan Roberts

May 26, 2022 8 mins

Careers IT Leadership

Pay for in-demand IT skills rises fastest in 14 years

In the first quarter of 2022, the pay premium for non-certified tech skills saw a record rise, while IT certifications continued to fall in value.

By Peter Sayer

May 26, 2022

Hiring Salaries

ServiceNow targets procurement workflow automation

ServiceNow is putting the spotlight on the Procurement Service Management capabilities of its San Diego software release.

By Peter Sayer

May 25, 2022

ServiceNow

Streamlining IT for agility

IT leaders share their experiences and advice for overhauling IT for speed, including cutting down on projects, shifting to product-based delivery, and spurring a cultural transformation.

By Stephanie Overby

May 25, 2022 12 mins

Digital Transformation IT Strategy Project Management

What is product lifecycle management? Organizing the development process

Product lifecycle management (PLM) is a discipline for managing the lifecycle of a product, encompassing processes and software systems for tracking and improving every development phase, from product ideation to manufacturing to retirement.

By Thor Olavsrud

May 25, 2022 6 mins

Software Development

From integrating emerging technologies such as AI and blockchain to staying laser-focused on the user, these female entrepreneurs offer valuable advice for staying ahead of the curve.

By Melanie Butcher

May 25, 2022 12 mins

Diversity and Inclusion IT Leadership

Informatica’s new data management clouds target health, finance services

Informatica's new Intelligent Data Management Cloud for Health and Life Sciences, and the Intelligent Data Management Cloud for Financial Services, look to solve the challenges of unstructured and siloed data by combining machine learning capabi

By Anirban Ghoshal

May 24, 2022

Cloud Computing Financial Services Industry Healthcare Industry

Epicor adds automation to its ERP tools for manufacturing and distribution

Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower u2018citizen developers.u2019

By Peter Sayer

May 24, 2022 6 mins

ERP Systems Robotic Process Automation

CloudOps: A framework for optimizing your cloud operations

Enterprises looking to level up their cloud strategies are turning to this emerging framework for optimizing performance and managing the cost of doing business in the cloud.

By Bob Violino

May 24, 2022 10 mins

Cloud Architecture Cloud Management Cloud-Native

5 ways to reduce compliance costs with AI and automation

Increased use of AI can drive efficiencies and reduce costs in compliance management. Here's what that means for CIOs in highly regulated industries.

By Anna Frazzetto

May 24, 2022 5 mins

Artificial Intelligence Compliance Robotic Process Automation

IT leaders take on pandemic tech debt

The past two years have seen CIOs accelerating digital initiatives as a matter of business survival. Now, those services are being reassessed for long-term value, as CIOs finally get serious about ensuring technical debt is no longer a drag.

By Beth Stackpole

May 23, 2022 11 mins

Digital Transformation IT Leadership

McDermott data innovations fuel business transformation

The oil rig contractor is shifting to stay ahead of sustainability trends. New products borne of IT innovations around the companyu2019s data operations are helping it get there, CIO Vagesh Dave says.

By Paula Rooney

May 23, 2022 6 mins

Digital Transformation Energy Industry Innovation

National Grid’s energy transformation is fueled by IT

Global CIO Adriana Karaboutis is modernizing the utilityu2019s data stack and digitizing its grid to transform National Grid into an u2018intelligent connected utilityu2019 capable of integrating with a range of energy sources.

By Paula Rooney

May 20, 2022 6 mins

Digital Transformation Energy Industry

Only engaged service teams can deliver next-level customer loyalty in an era of uncertainty

Aligning service innovation, agent capabilities, and customer expectations provides a transformative opportunity to foster loyalty and drive business growth.

By Brian Solis

May 19, 2022 7 mins

Business Services Employee Experience

5 hidden costs of working with alt data

Alt data offers enterprises the opportunity to gain competitive advantage, but the costs of integrating it into business workflows may be more than you think.

By Martin De Saulles

May 19, 2022

Big Data Data Quality Data Science

ESM buyer’s guide: 10 top enterprise service management systems — and how to choose

Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.

By Linda Rosencrance

May 19, 2022 15 mins

Enterprise Applications Enterprise Buyer’s Guides ITSM

How to make the consultant’s edge your own

By dodging your culture of silence and offering employees an escape from the bureaucracy of blamestorming, consultants show how to discover and address root causes.

By Bob Lewis

May 19, 2022

IT Consulting Services IT Leadership

Five areas where EA matters more than ever

Businesses are employing enterprise architecture to improve product delivery, risk management, and even employee retention, among other business-critical uses.

By Robert Scheier

May 18, 2022 8 mins

APIs Enterprise Architecture Human Resources

From CIO to COO at DXC Technology

Because everything DXC was doing operationally involved technology, DXCu2019s CEO saw then-CIO Chris Drumgoole as the perfect candidate for the COO position.

By Martha Heller

May 18, 2022 6 mins

COO Careers

Lexmark’s Vishal Gupta on infusing every decision with AI

The companyu2019s AI community of excellence has created not only a talent pipeline, but a use case pipeline to fuel future innovation.

By CIO staff

May 18, 2022

CIO CTO IT Training

Tableau adds data storytelling to its revamped cloud platform

The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.

By Charlotte Trueman

May 17, 2022 3 mins

Machine Learning SaaS Salesforce.com

5 tips for building your innovation ecosystem

If itu2019s innovation youu2019re after, look beyond the brand names. Chances are, theyu2019re not as innovative as you may think.

By Nicholas D. Evans

May 17, 2022 8 mins

Innovation

6 business risks of shortchanging AI ethics and governance

Factors inherent to artificial intelligence and its implementation can have dire ramifications for your company if ethics and governance arenu2019t baked into your AI strategy.

By Maria Korolov

May 17, 2022 12 mins

Artificial Intelligence Data Science Machine Learning

Ciena takes aim at the ‘ticket-less’ call center

The networking services company has turned to Amazon Connect to develop a cloud-based contact center geared for delivering enhanced customer service and reduced costs.

By Paula Rooney

May 17, 2022

Digital Transformation Tech Support

The rise of servant leadership

The Great Resignation has ushered out command-and-control style leadership in favor of empathy and empowerment. These tech leaders put those principles into practice.

By Stacy Collett

May 16, 2022

IT Leadership

The technologist’s classic blunder

Steve Jobs fell for it, so did Steve Sewell, founder of Builder.io, among countless others. But avoiding it takes just a simple mindset shift.

By Matthew Tyson

May 13, 2022 9 mins

Software Development Startups

Progressive bridges skills gap with internal coding bootcamp

Progressiveu2019s in-house IT Programmer Bootcamp reskills select non-tech staff for tech roles, filling organizational skill gaps and enhancing retention by investing in employeesu2019 careers.

By Sarah White

May 13, 2022

IT Skills IT Training Insurance Industry

Oracle integrates CDP data in Fusion Cloud for better customer service

As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the companyu2019s Fusion Cloud Customer Experience (CX) offering.

By Anirban Ghoshal

May 12, 2022

CRM Systems Marketing Software Service Management Software

D-Wave puts a third quantum computer in the cloud

The company is making its third D-Wave Advantage system available via Amazon Braket and has updated its tools to enable enterprises to apply quantum annealing to new optimization problems.

By Peter Sayer

May 12, 2022

Quantum Computing

Veteran CIO Neal Sample: All architecture is wrong

The business executive, technologist, and former champion debater explains why all architectures are wrong and why you shouldnu2019t get too invested in your ideas.

By Dan Roberts

May 12, 2022

CIO Data Science Digital Transformation

Redefining the CIO role post-pandemic

A tumultuous two years have shifted expectations of what IT could and should deliver. Today, CIOs are taking stock and redrawing the boundaries around their role and responsibilities.

By Doug Drinkwater

May 11, 2022 7 mins

IT Leadership

CIOs look to foster innovative IT cultures, post-COVID

Coming out of the pandemic, CIOs are placing a greater emphasis on innovation by re-engineering IT cultures for sustained creativity and expanding on breakthrough pandemic solutions.

By Esther Shein

May 11, 2022 11 mins

IT Leadership Innovation

Lumentum CIO Ralph Loura on adopting a challenger mindset

Having creative tension on your IT team produces u201ca much more effective outcome than the old IT order-taker kind of role.u201d

By CIO staff

May 11, 2022 6 mins

Innovation Project Management Project Portfolio Management

IBM adopts ‘Rise with SAP’ for internal ERP cloud move

IBM will also offer to host clientsu2019 S/4HANA systems on Power servers under the Rise umbrella.

By Peter Sayer

May 10, 2022

ERP Systems IBM SAP

What is a customer data platform? A unified customer database

CDPs are prepackaged, unified customer databases that pull data from multiple sources to create customer profiles.

By Thor Olavsrud

May 10, 2022

Analytics Data Management

Reskilling IT for digital success in a tight talent market

IT leaders are upskilling IT staff in sought-after skills to support organizational transformations u2014 and to improve employee retention. Here, CIOs share training strategies and lessons learned.

By Stephanie Overby

May 9, 2022 10 mins

Careers Digital Transformation IT Skills