News

Pfizer drives digital operations overhaul

With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.

By Thor Olavsrud

Aug 10, 2021 5 mins

CIO 100 Digital Transformation Healthcare Industry

IT technical fellowship: A new path to the top

IT pros at the top of their careers as individual contributors are often faced with few career choices: Go into management or stay where they are. Establishing an IT Technical Fellow career track can change that, providing a new way to recognize and

By Eric Bloom

Aug 10, 2021

Careers Hiring IT Leadership

The 9 hottest jobs in IT

From machine learning engineer to multi-cloud integrator, these emerging and resurging IT roles may be your best path forward in the years to come.

By Paul Heltzel

Aug 10, 2021 10 mins

Careers

Real IT leadership: Selling the transformative dream

It's one thing to cook up a great new initiative, but making it happen requires powers of persuasion, solid partnerships, and access to genuine technical insight.

By Eric Knorr

Aug 9, 2021 4 mins

CSO and CISO Certifications Remote Work

AWS and Qualtrics offer new ways to gauge customer sentiment

Amazon Web Services has created a new API to help companies ascertain how their customers feel, while Qualtrics bought a competitor to do it.

By Peter Sayer

Aug 9, 2021

Machine Learning Natural Language Processing Technology Industry

15 top RPA certifications

Demonstrate your mastery of robotic process automation (RPA) tools and concepts with these certifications.

By Sarah K. White

Aug 9, 2021

BPM Systems Certifications IT Skills

UPS delivers resilience, flexibility with predictive analytics

The logistics titan has created a business intelligence platform that uses advanced analytics and machine learning to support forecasting, operations visibility, optimization, and reporting.

By Thor Olavsrud

Aug 6, 2021 6 mins

CIO 100 IT Strategy Machine Learning

6 ways to harness the value of open data

A treasure trove of free information assets is dispersed across public and private institutions. Here's how can you use that data to drive business success.

By Martin De Saulles

Aug 5, 2021 5 mins

Big Data Data Integration Innovation

4 digital customer experience success stories

Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.

By Clint Boulton

Aug 5, 2021

Digital Transformation IT Leadership

5 ways the CDO can strengthen analytics strategies

Get more value out of your data by avoiding common pitfalls.

By Ajay Sabhlok

Aug 4, 2021 6 mins

Analytics Chief Data Officer Data Governance

Leveling up your IT talent strategy

The promise of technology advancements and digital transformation has helped CEOs finally recognize what the best CIOs have known all along: IT is the business. Is your talent strategy keeping pace?

By Dan Roberts

Aug 4, 2021 5 mins

Hiring IT Strategy Women in IT

CVS Health puts customers at the center in product management shift

CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world's leading health solutions company.

By Martha Heller

Aug 4, 2021 7 mins

Change Management Digital Transformation IT Leadership

Making the most of university tech talent

From establishing tech incubators to providing STEM education grants, companies are developing deep ties to tech talent at local universities while facilitating key IT skills development.

By Bob Violino

Aug 4, 2021 11 mins

Hiring IT Skills Innovation

Five big ideas for reinventing IT

Whatever your challenges, reinvention requires big thinking.

By Derek Slater

Aug 3, 2021 5 mins

IT Leadership

6 tips for ensuring IT manager success

Are your department managers reaching their full potential? Hereu2019s how to gain relevant insights into their performance u2014 and to ensure necessary adjustments are made.

By John Edwards

Aug 3, 2021 8 mins

IT Leadership IT Management Staff Management

Papa John’s serves up AI for more efficient ordering

The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.

By Clint Boulton

Aug 3, 2021 6 mins

Artificial Intelligence Digital Transformation Machine Learning

CIOs embrace business-led IT amid tech democratization

Shadow IT no more: CIOs are increasingly welcoming technologies built or bought by business lines, while providing governance and vendor management support.

By Clint Boulton

Aug 2, 2021 8 mins

Business IT Alignment CIO IT Strategy

4 reasons to prioritize developers’ infrastructure needs

In the rush to deliver new digital solutions, companies often ignore the needs and requirements of development infrastructures and cut corners in devops processes, resulting in missed problems and costly fixes down the road.

By Avon S Puri

Aug 2, 2021

Developer Devops IT Leadership

The year of ransomware: Don’t be the next victim

Reducing your susceptibility to an attack will make you a less attractive target to financially motivated cyber-criminals.

By Rick Grinnell

Jul 30, 2021

Cyberattacks Ransomware Security

How Salesforce finds and upskills AI talent

The talent gap is the No. 1 impediment to AI success. Salesforce.com's multipronged approach can provide IT leaders with a playbook for finding and upskilling talent where they may not have thought to look.

By Maria Korolov

Jul 30, 2021 7 mins

Artificial Intelligence Hiring Salesforce.com

How (and why) to create an emerging technology heat map

Use this rapid assessment tool to uncover the emerging technologies and trends that are of strategic importance to the business.

By Nicholas D. Evans

Jul 29, 2021 5 mins

Emerging Technology IT Strategy

Making sense of Microsoft’s new certifications scheme

Microsoft's new certifications are based on industry analysis of jobs and roles and are built in sync with documentation and training materials so you can stay up to date for cloud skills for free, but certs for on-prem technologies remain uncle

By Mary Branscombe

Jul 29, 2021

Certifications Microsoft Microsoft Azure

Looking to advance your IT career? Join the club

Active participation in IT industry associations is key to accelerating leadership growth. Here's how to reap the benefits now and throughout your career.

By Eric Bloom

Jul 28, 2021 4 mins

Careers IT Leadership Mentoring

4 ways to diversify your IT hiring pipeline

Diverse teams deliver better results. Here's how companies are reevaluating their hiring strategies to ensure they're reaching qualified candidates outside traditional hiring avenues.

By Sarah K. White

Jul 28, 2021 9 mins

Diversity and Inclusion Hiring

Keysight Technologies CIO: Tech companies need to modernize IT too

The architecture is composable and processes are agile at the electronics manufacturer, but for Dan Krantz and team, a u2018growth mindsetu2019 is just as important.

By Martha Heller

Jul 28, 2021

Agile Development Hiring IT Strategy

11 dark secrets of application modernization

Dragging legacy apps into the modern era is a key pillar of digital strategies today. It's also harder, more costly, and less rewarding than you might think.

By Bob Lewis

Jul 27, 2021 9 mins

Application Integration Application Life Cycle Management Application Management

The new age of business ‘creators’

How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development.

By Brian Solis

Jul 26, 2021 6 mins

Digital Transformation Software Development

3 common reasons for migrating to SAP S/4HANA – and why only one of them is right

S/4HANA is not just a technical upgrade; itu2019s a business transformation. Let that guide your approach.

By Steele Arbeeny

Jul 26, 2021 6 mins

Digital Transformation ERP Systems

7 secrets of IT talent magnets

From offering meaningful work to embracing hybrid environments, CIOs whose organizations have established virtuous IT recruiting cycles share tips on how to consistently attract IT talent.

By Stacy Collett

Jul 26, 2021 11 mins

Hiring

TTX tackles turnover in moving ERP to the cloud

The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.

By Peter Sayer

Jul 26, 2021 7 mins

Cloud Computing Digital Transformation ERP Systems

Honeywell tech chief drives the digital agenda

Honeywell CDTO Sheila Jordan is taking a 'holistic and horizontal' approach to digital transformation, eschewing business-led IT in favor of guardrails and governance as she shifts to an insourcing model.

By Clint Boulton

Jul 23, 2021 6 mins

Digital Transformation IT Leadership

20 tips for supporting team mental health

The mental health of each team member is vital to your organization's performance. Leaders at every level must intentionally and continually commit to finding ways to improve the mental health of their teams.

By Moira Alexander

Jul 22, 2021 11 mins

IT Leadership Staff Management

Getting to no: 3 things your cloud vendor won’t give you (and what to ask for instead)

Knowing what vendors will say "no" to can be a powerful tool in your negotiation arsenal.

By Adam Mansfield

Jul 22, 2021

Cloud Computing SaaS Vendor Management

20 professional organizations focused on diversity in tech

BIPOC and LGBTQ+ communities have long been grossly underrepresented in IT. These 20 professional organizations aim to help close the diversity gap in tech by empowering BIPOC and LGBTQ+ tech pros.

By Sarah K. White

Jul 22, 2021 12 mins

Diversity and Inclusion IT Skills Staff Management

AIops buyer’s guide: Top 10 AIops platforms

Infrastructure monitoring tools injected with artificial intelligence and machine learning algorithms can anticipate and analyze events and alerts, keeping your enterprise stack humming.

By Peter Wayner

Jul 21, 2021 9 mins

Artificial Intelligence Devops Enterprise Buyer’s Guides

Lexmark retools, reskills for data transformation

To eliminate data silos and achieve more business value from the terabytes generated every week, Lexmark established a single, end-to-end source of data truth. Hereu2019s what it took to get there.

By Thor Olavsrud

Jul 21, 2021

Analytics CIO 100 Master Data Management

7 toxic team behaviors IT leaders must root out

When an IT team member begins behaving poorly, performance and productivity will likely suffer. Here's how to detect and eradicate destructive attitudes before they take root.

By John Edwards

Jul 20, 2021

IT Leadership Staff Management

IT asset management (ITAM): Best practices and certs for optimizing IT assets

ITAM is a centralized approach to managing IT systems and assets. A strong ITAM strategy will help you oversee and optimize the wide range of technology at the heart of your business.

By Sarah K. White

Jul 20, 2021

IT Governance Frameworks IT Strategy System Management

How automation helps to reduce time to market for IoT projects

An automation mindset can keep projects on track with a secure, seamless, and scalable model

By Yash Mehta

Jul 19, 2021

ERP Systems Internet of Things

PVH finds perfect fit in hybrid IT operating model amid pandemic

The operator of Calvin Klein and Tommy Hilfiger brands jumpstarted ecommerce sales by prioritizing ship-from-store capabilities and mobile website conversion.

By Clint Boulton

Jul 19, 2021 6 mins

CIO 100 Digital Transformation IT Leadership

Are SMBs invited to the digital transformation party?

Thereu2019s value for smaller businesses in stepping up digital transformation investments. Doing so is critical to survival.

By Dipti Parmar

Jul 16, 2021 9 mins

Digital Transformation Small and Medium Business

What is CPQ? Automating quotes for customized solutions

Configure-price-quote (CPQ) software automates the order quote process, from gathering a customeru2019s needs to delivering a detailed quote for the customized products or services that can fulfill them.

By Peter Sayer

Jul 16, 2021

CRM Systems ERP Systems

6 digital transformation tips from AT&T’s tech chief

The telecom's CTO, Jeremy Legg, lends advice to IT leaders executing digital transformation at scale. The skinny? Business and IT alignment are critical.

By Clint Boulton

Jul 16, 2021 5 mins

Digital Transformation IT Leadership Telecommunications Industry

Building an internal dataops team: 7 considerations for success

Advanced data analytics is transforming the way companies make decisions and respond to market changes. Here's what that means for CIOs looking to build internal dataops teams.

By Anna Frazzetto

Jul 15, 2021

Analytics Chief Data Officer Data Management

How to make the most of an executive coach

Coaching can yield far-reaching benefits for your IT leadership career. IT execs share tips on how to make the most of an experience that will reshape how you work and lead.

By Johanna Ambrosio

Jul 15, 2021 10 mins

CIO Careers IT Leadership

7 new rules of project management

COVID-19 has greatly affected the future of work and how teams collaborate to get projects done, resulting in significant changes in the skills and strategies necessary to succeed as a project manager.

By Christina Wood

Jul 14, 2021 11 mins

IT Leadership Project Management

Unilever CIO: Digital literacy is the most important new capability to develop

Unilever North America CIO Alessandro Ventura has created a digital literacy curriculum to drive tech innovation.

By Martha Heller

Jul 14, 2021

Analytics Digital Transformation Machine Learning

Zoho enters self-service BI market with focus on usability, data prep

Zohou2019s new AI-powered, self-service BI platform combines an enhanced version of its Zoho Analytics offering with its new Zoho DataPrep application.

By Thor Olavsrud

Jul 13, 2021

Business Intelligence Data Visualization Technology Industry

Rethinking IT governance for agility and innovation

To meet todayu2019s need for constant innovation, IT leaders must take a different approach to IT governance centered around flexibility and agility u2014 without sacrificing stability and security.

By Mary K. Pratt

Jul 13, 2021 9 mins

Digital Transformation IT Governance Innovation