News

What is iPaaS? Integrating data flows to create new services

An integration platform as a service (iPaaS) is a cloud-based tool for linking existing applications and data flows into new services. Here are the key use cases, examples, and vendors.

By Peter Wayner

Jul 12, 2021

Application Integration Data Integration PaaS

Quantum Delta head lays out path for Netherlands tech leadership

Freeke Heijman, cofounding director of Quantum Delta Netherlands, said bridging the diversity gap in technology and bringing innovation out of the lab and into the commercial market are keys to success for Hollandu2019s massive investment in quantum

By Elizabeth Montalbano

Jul 12, 2021 9 mins

Diversity and Inclusion Quantum Computing Technology Industry

Mastercard pushes payments to the edge

The financial services company has overhauled its global payments atop public cloud and edge computing systems in pursuit of revenue growth in an API-driven, platform-fueled world.

By Clint Boulton

Jul 9, 2021 5 mins

Cloud Computing Edge Computing Financial Services Industry

5 tips for creating an IT culture where women thrive

Advice for women in tech from women in tech.

By Diana Bersohn

Jul 8, 2021 8 mins

Careers Diversity and Inclusion Women in IT

6 best practices for good data governance

Data governance is becoming a key strategic initiative. Hereu2019s how to ensure critical data assets are reliable, secure, and available for your business.

By Bob Violino

Jul 8, 2021

Analytics Data Governance Master Data Management

Change by design: The new role of digital and software in organizational transformation

Don't settle for the 'new normal'u2014itu2019s time to reimagine the role of digital transformation in the future of work.

By Brian Solis

Jul 7, 2021 7 mins

Digital Transformation Employee Experience Software Development

IT leaders commit to diversity to gain competitive edge

Aware that diverse organizations drive better business outcomes, CIOs are reshaping IT cultures by seeking out and elevating more diversity in their IT teams.

By Esther Shein

Jul 7, 2021

Diversity and Inclusion Hiring Innovation

The hard truth about IT process success

Building effective IT 101: Want to design and implement effective IT processes? You must establish these four fundamentals before you can even begin.

By Bob Lewis

Jul 6, 2021 8 mins

Business Process Management IT Governance Frameworks ITSM

Discount Tire transforms CX on road to expansion

Letting customers choose whether to buy their tires on site, online, or on the phone means consolidating multiple databases.

By Peter Sayer

Jul 6, 2021

Data Management Digital Transformation IT Leadership

Predictive analytics: 4 success stories

These four companies are using predictive analytics to make their services more efficient, optimize maintenance, find potential threats, and even save lives.

By Thor Olavsrud

Jul 5, 2021 7 mins

Analytics Predictive Analytics

Discover transforms data pipeline for AI success

Seeking to streamline the processes required to fully leverage machine learning and real-time data insights, Discover Financial Services has created a cloud-native data fabric that automates much of the work.

By Thor Olavsrud

Jul 2, 2021

Analytics CIO 100 Data Engineering

Leading a hybrid IT workforce: 10 steps to ease the transition

Todayu2019s hybrid workplace is being driven entirely by management decisionu2014and everyone has an opinion on how it should be done. Here are 10 steps to prepare for leading in this new and evolving reality.

By Eric Bloom

Jul 1, 2021

IT Leadership IT Management Remote Work

IBM returnship helps restart IT careers

IBM's Tech Re-Entry Program helps bridge the gap for adults who have taken time away from the tech industry and are interested in getting back into an IT career.

By Sarah K. White

Jul 1, 2021 10 mins

Careers Hiring

4 tactics for getting SIs to bid on your project

Systems integrators will be in high demand this year as digital transformation projects heat up. Here's how to make your project stand out in a seller's market.

By Greg Hall

Jun 30, 2021

Digital Transformation IT Strategy System Integration

Changing the equation on LGBTQ+ equity and inclusion

LGBTQ+ tech advocates show the key role CIOs can play in catalyzing the change necessary in business practices and technology design to meet the needs of an increasingly diverse society.

By Mary K. Pratt

Jun 30, 2021

Diversity and Inclusion

10 dark secrets of the cloud

The cloud has increasingly become a cornerstone of IT strategies across every industry, providing enterprises with agility and scale. But in every dark corner, hidden risks and imbalances await.

By Peter Wayner

Jun 29, 2021

Cloud Architecture Cloud Management Cloud Storage

L’Oréal supercharges ecommerce with digital tech

Lu2019Oru00e9alu2019s online sales soared during the pandemic, thanks to the promotional power of augmented reality technology, live-streaming services, and cloud software.

By Clint Boulton

Jun 29, 2021

Augmented Reality Digital Transformation IT Leadership

Best practices to embrace an ‘MLOps’ mindset

Most AI projects do not make it to production due to a communications gap. MLOps can help close the gap.

By Yash Mehta

Jun 28, 2021 6 mins

Data Science Devops Machine Learning

7 ways to win the IT talent war

In the battle for IT talent, victory goes to the bold and ingenious. Here's how to ensure your organization outmaneuvers the competition's hiring efforts.

By John Edwards

Jun 28, 2021 7 mins

Hiring

Analytics and AI helps Experian help its customers

The consumer credit reporting company is leveraging its data and data scientists to create new services for its customers.

By Thor Olavsrud

Jun 28, 2021 6 mins

Artificial Intelligence Financial Services Industry

What is project portfolio management? Aligning projects to business goals

PPM is a process in which an organization's projects are evaluated to ensure strategic alignment with company goals. To achieve companywide objectives, project managers and executives must understand PPM's benefits, best practices, and soft

By Moira Alexander

Jun 24, 2021 8 mins

IT Leadership Project Management

Oracle to customers: Spend more on cloud, save on support

With Oracle Support Rewards, the company hopes to tempt existing on-premises customers to move workloads to Oracle Cloud Infrastructure.

By Peter Sayer

Jun 23, 2021

Cloud Computing Oracle Technology Industry

Casey’s General Stores IT delivers business outcomes in product management shift

CIO Adrian Butler has adopted a product management model to enhance the guest and team member experience at Casey's 2,300 stores.

By Martha Heller

Jun 23, 2021 7 mins

IT Leadership IT Operations

8 reasons data science projects fail

Data science may be the hottest tool for solving business problems, but flawed projects can cause significant damage, leading decision-makers astray.

By Bob Violino

Jun 22, 2021 10 mins

Data Science

How IT leaders can cultivate an LGBTQ-friendly workplace

Encouraging inclusion and accommodating diversity requires a culture of openness — and can help your organization become more innovative.

By Peter Sayer

Jun 22, 2021

Diversity and Inclusion IT Leadership

Redefining IT risk in post-pandemic world

With technology ever more critical to enterprise success and survival, IT leaders are taking a larger, more strategic role in assessing business challenges and opportunities.

By Mary K. Pratt

Jun 21, 2021

IT Leadership Risk Management

CISA certification guide: Certified Information Systems Auditor explained

If you want to demonstrate your knowledge, abilities, and skills for IT auditing, the CISA certification from the ISACA is a great place to start.

By Sarah K. White

Jun 21, 2021 6 mins

Certifications IT Governance IT Skills

4 digital transformation success stories

Walmart, Bed Bath & Beyond, and others are steering digital initiatives to drive growth and efficiency. These real-world transformation examples detail IT leaders' strategies and implementations.

By Clint Boulton

Jun 18, 2021 7 mins

CIO Digital Transformation Technology Industry

How to choose RPA software: 10 key factors to consider

Menial tasks rob workers of time they could spend on more productive activities. Done right, RPA can banish bucketfuls of mindless chores. Here's how to select the right RPA solution for the job.

By Martin Heller

Jun 17, 2021 17 mins

Enterprise Applications Robotic Process Automation

How CareSource ditched its data silos

Taking a 'data fabric' approach in its shift from data silos to real-time access, the non-profit managed healthcare plan provider futureproofed its data platform, providing increased agility, interoperability, and accessibility for its memb

By Angela McArthur and Joydeep Mukherjee, Contributing writers

Jun 17, 2021

Business Intelligence Data Architecture Data Governance

Digital acceleration at Stanley Black & Decker places data at the center

CIO Rhonda Gass explains how a cloud data platform, technology business management framework, and agile architecture are keys to the $14B global company's digital transformation.

By Martha Heller

Jun 16, 2021 7 mins

Data Architecture Digital Transformation Risk Management

Summer 2021: Hybrid work hurdles

CIOs rethink IT roadmaps to support a post-pandemic workforce

By CIO staff and contributors

Jun 16, 2021 3 mins

Business IT Alignment CIO Hiring

What is a CMDB? A data warehouse for your IT environment

A crucial part of the ITIL framework, a configuration management database enables an organization to manage, control, configure, and identify assets across the organization.

By Sarah K. White

Jun 15, 2021

ITIL

Out in IT: A work-in-progress for the LGBTQ+ community

LGBTQ+ IT professionals share their experiences navigating careers in an industry that hasnu2019t always been welcoming and still has a long way to go.

By Beth Stackpole

Jun 15, 2021

Careers Diversity and Inclusion IT Leadership

Cloud or bust: IT leaders go all in on cloud computing

A growing number of CIOs are committing most if not all of IT to the cloud to improve security, flexibility, and agility u2014 and to free up teams to focus on innovation and enhancing IT services.

By Mary K. Pratt

Jun 14, 2021 12 mins

Cloud Computing IT Leadership

Estée Lauder proves the business value of augmented reality

The beauty company is well positioned for retail post-COVID thanks to an AR platform that lets consumers virtually u2018try onu2019 makeup and other products.

By Clint Boulton

Jun 14, 2021 5 mins

Augmented Reality Digital Transformation Retail Industry

Open-source container PaaS speeds app development at Boehringer Ingelheim

Container technology managed by an open source PaaS is enabling pharmaceutical company Boehringer Ingelheim to quickly respond to industry changes and continuously develop new applications and services for its customers.

By Keri Allan

Jun 14, 2021

Containers IT Strategy PaaS

Mars sweetens supply chain with digital twin

The confectionery, pet care, and food company is partnering with Microsoft to replicate its manufacturing operations digitally, a twinning task designed to optimize its supply chain.

By Clint Boulton

Jun 11, 2021

Analytics Digital Transformation Supply Chain

Big Tech could be the answer to broadband affordability

The struggle of disconnected Americans during the pandemic underscored the need, once and for all, to close the digital divide. Tech companies should help fund the solution.

By Rick Boucher

Jun 10, 2021

5G Broadband Internet

7 IT cost-cutting mistakes you must avoid

Are you cutting costs or cutting corners? Your job may depend on knowing the difference.

By John Edwards

Jun 10, 2021 7 mins

Budgeting IT Leadership IT Strategy

What the traditional financial services industry can learn from neobanks and fintechs

Slower-moving incumbents need to rethink the way they do business in a digitally driven world that puts customer experience first.

By Brian Solis

Jun 9, 2021 7 mins

Cloud Computing Digital Transformation Financial Services Industry

5 ways IT is driving new revenue

CIOs are increasingly being called on to boost bottom lines by driving new revenue. Hereu2019s how five IT leaders have transformed IT into engines for business growth.

By Esther Shein

Jun 9, 2021 10 mins

IT Leadership IT Strategy

What a successful AI team really looks like

Forget the tech giants' rosters of data science PhDs. As AI moves into the enterprise, blended teams with business skills become more important for driving business value.

By Maria Korolov

Jun 8, 2021 13 mins

IT Skills Machine Learning Staff Management

Two things that will never work here

When looking to create a more agile business, we can take inspiration from many sources. But ultimately, the problems we need to solve are our own.

By Dave Mangot

Jun 7, 2021

Agile Development Devops

5 unpopular decisions every IT leader must make

Having to make difficult decisions may be the most challenging part of a CIOu2019s job. But from an organizational and career perspective, tough choices can be the most rewarding.

By Minda Zetlin

Jun 7, 2021

Business IT Alignment IT Leadership

SAP finally joins the process mining fray

SAP has unveiled Process Insights, a new tool that leverages SAPu2019s wealth of enterprise data and recent acquisitions to help customers improve key business processes.

By Scott Carey

Jun 7, 2021

Business Process Management Process Improvement SAP

CIOs take on the talent imperative

Following a year of intense stress and long hours, IT pros are on the move and in search of professional fulfillment, flexibility, and work-life balance. Here, four CIOs share their advice for creating an IT culture tech workers can't quit.

By Dan Roberts

Jun 7, 2021 11 mins

Hiring IT Leadership

SAP brings new tools and modularity to Rise

SAP has added HR and vertical industry support to its hosted S/4HANA offering, while furthering its forays into process intelligence and AI for expense auditing.

By Peter Sayer

Jun 4, 2021

ERP Systems SAP Technology Industry

Women in IT are burned out. The pandemic is making it worse.

COVID has compounded the disproportional stress women face in the IT workplace, putting careers at risk, as well as nearly a decade of progress toward gender equity.

By Sarah K. White

Jun 4, 2021 14 mins

Careers Diversity and Inclusion Women in IT

Consequential innovation: 4 tips for unlocking hidden growth opportunities

For innovation to be consequential, you must strike the right balance between incremental innovation and disruptive innovation. Here's how to get started.

By Nicholas D. Evans

Jun 3, 2021

Innovation