feature Creating an IT culture of inclusiveness and belonging For too long, and out of necessity, Black IT professionals have been silent about their experience. Creating a safe space to engage, listen and learn from others is a necessary first step towards creating a workplace culture that fully supports and v By Damon Carter Sep 4, 2020 9 mins Diversity and Inclusion IT Leadership opinion How architecture helps agile projects hit business targets Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes. By Daniel Lambert Sep 3, 2020 Agile Development Digital Transformation Enterprise Architecture feature Analytics: Your supply chain’s competitive edge Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity. By Bob Violino Sep 3, 2020 11 mins Supply Chain Management Software feature Spinning up digital innovation at Warner Music Group Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company. By Martha Heller Sep 2, 2020 Digital Transformation IT Leadership Innovation feature Transforming analytics into business impact Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their companyu2019s analytics practices into business assets. By Thor Olavsrud Sep 1, 2020 Analytics Business IT Alignment Digital Transformation feature USPTO digital transformation rests on culture change U.S. Patent and Trademark Office CIO Jamie Holcombe has overhauled the federal agency's IT culture as part of its digital transformation. By Thor Olavsrud Sep 1, 2020 Digital Transformation Government IT IT Leadership analysis 3 ways IT product management can accelerate recovery post-COVID-19 IT product management helps IT organizations deploy new technologies faster, respond to the business's urgent demands, and enable end-to-end product lifecycle management. It can also play a key role in helping the IT organization recover quickly By Suya Xiong Aug 31, 2020 IT Leadership Project Management feature 11 ways to boost morale in a COVID world IT leaders are shaking up IT strategies and altering their approaching to leading their teams, introducing new methods for motivating and rewarding remotely. By Paul Heltzel Aug 31, 2020 IT Leadership Remote Work Staff Management feature Top 10 help desk tools for better customer service If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. By Sarah K. White Aug 28, 2020 11 mins Enterprise Applications ITSM opinion Inside Adobe’s employee-focused COVID-19 response roadmap A comprehensive business continuity blueprint and advance planning paved the way for Adobe's rapid work-from-home transition, but the focus on employee experience was the key to success. By Cynthia Stoddard Aug 28, 2020 IT Leadership Remote Work Security opinion 4 software development KPIs that matter today In todayu2019s Agile-driven world, traditional KPIs are not the best measures of software development productivity. Here are redefined metrics for assessing team performance, output, and morale. By Anna Frazzetto Aug 27, 2020 IT Leadership Software Development opinion 5 conversations CIOs must have to advance digital business CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having. By Chris Howard Aug 26, 2020 CIO Digital Transformation IT Leadership feature Design thinking: The secret to digital success Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it. By Clint Boulton Aug 26, 2020 Digital Transformation IT Leadership IT Strategy opinion Creating net-new tech talent during the worst talent shortage we’ve seen As U.S. companies see a surge in tech investments, they must look at new ways to develop domestic tech talent to support heavy demand By Justin Vianello Aug 25, 2020 IT Leadership IT Skills Technology Industry feature Pros and cons of low-code platforms The sales pitch is enticing: Apps with a few clicks. But what are you really setting your organization up for when you buy into low-code development? By Peter Wayner Aug 25, 2020 Software Development feature Land O’Lakes and Microsoft partner to cultivate agtech solutions The companies are developing tech to boost agricultural production, support sustainability and provide rural broadband, underscoring a growing trend of vendors co-creating solutions with customers. By Clint Boulton Aug 25, 2020 Cloud Computing Markets opinion Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation Are we in the midst of a broad-based restructuring of the digital healthcare sector? By Paddy Padmanabhan Aug 24, 2020 Digital Transformation Electronic Health Records Healthcare Industry analysis A 10-point plan for addressing WFH cybersecurity challenges Back in early Spring, ensuring users could access the necessary applications securely from home was priority No. 1. Now, 3-4 months later, work from home looks like it's here to stay u2026 for a while, at least. Here's your to-do list for t By Pete Lindstrom Aug 24, 2020 Remote Work Security feature The CIO’s guide to navigating office politics The CIO role is rapidly changing. So too are the politics IT leaders encounter when collaborating on digital initiatives. Here's how to keep IT on task and above the fray. By Minda Zetlin Aug 24, 2020 Business IT Alignment CIO IT Leadership opinion As smart cities evolve, so does the role of technologists in government A rise of connected data and devices means more opportunity to leverage technology to improve our communities By Sue Weston Aug 21, 2020 4 mins Analytics IT Leadership Internet of Things feature 8 tips for avoiding IT staff burnout during a pandemic IT leaders get creative managing remote tech teams working from the confines of home offices. Hereu2019s how they alleviate burnout that threatens to crater WFH life. By Clint Boulton Aug 21, 2020 6 mins Collaboration Software Remote Work Small and Medium Business feature How COVID accelerated digital transformation at Aflac Rich Gilbert, chief digital information officer, on how COVID-19 is allowing IT at the insurer to move full steam ahead on its innovation roadmap. By Martha Heller Aug 19, 2020 IT Leadership feature PG&E reduces wildfire risk with AI The California utility is using high-resolution aerial photography and computer vision to enhance and accelerate asset inspections. By Thor Olavsrud Aug 19, 2020 CIO 100 Data Science Machine Vision feature What is workforce management? A process for ensuring employee productivity Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce. By Sarah K. White Aug 18, 2020 5 mins Enterprise Applications IT Governance Frameworks Staff Management feature Emerging tech soothes pandemic-disrupted supply chains Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand. By Clint Boulton Aug 18, 2020 6 mins Graph Databases Machine Learning Supply Chain Management Software feature The CIO’s cost-optimization playbook: 7 tips for tight times IT leaders lend advice on optimizing IT for value when budgets get lean u2014 without impairing growth projects. By Esther Shein Aug 17, 2020 Budgeting IT Leadership feature Lexmark proves the power of CIO-CTO collaboration The efficacy of Lexmark's digital strategy depends on collaboration between the company's CIO and CTO. The secret to success? Communication, accountability, competence and empathy, says CIO Brad Clay. By Clint Boulton Aug 17, 2020 5 mins CIO CTO IT Leadership feature 6 hot emerging tech hubs for IT job seekers With major tech hubs starting to feel oversaturated, you might want to find a new outpost with potential for growing your tech career. These six cities are your best bets, according to data from Dice. By Sarah K. White Aug 14, 2020 8 mins Careers feature The pandemic pivot: IT leaders innovate on the fly Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation. By Clint Boulton Aug 13, 2020 Digital Transformation IT Leadership Innovation feature 7 steps to prepare IT for a second-wave COVID-19 outbreak Lessons learned to date promise to help IT weather a second round of COVID-19 lockdowns this winter. Following a few basic suggestions could spell the difference between a trouble-free transition to remote teams and a viral meltdown. By John Edwards Aug 12, 2020 Business Continuity Remote Access Remote Work news analysis SurveyMonkey STEPs up battle for experience measurement market Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area. By Peter Sayer Aug 11, 2020 CRM Systems ERP Systems Technology Industry feature The 7 most popular IT pilot projects today The coronavirus pandemic has IT leaders shaking up IT priorities, with innovation pilots shifting to areas and technologies best suited to set up their organizations for near-term success. By Mary K. Pratt Aug 11, 2020 IT Leadership Innovation feature IHS Markit makes bold bet on public cloud during the pandemic Despite uncertainty brought on by the coronavirus pandemic, IHS Markit stuck with its strategy to move compute resources to AWS. IHS CIO Chad Moss offers tips for IT leaders making similar migrations. By Clint Boulton Aug 11, 2020 Cloud Computing Digital Transformation IT Leadership feature Finding the ideal board readiness program (and why you need one) When it comes to landing a board role, who you know matters just as much as what you know. Board readiness programs should help you with both. By Maryfran Johnson Aug 10, 2020 6 mins Careers IT Skills feature AI and machine learning: Powering the next-gen enterprise IT leaders are already starting to reap the rewards promised by AI and machine learning — and a recent survey reveals half are considering greater investment as we hit economic headwinds. By Eric Knorr Aug 10, 2020 4 mins Analytics Deep Learning Machine Learning feature 5 machine learning success stories: An inside look IT leaders share how they are using artificial intelligence and machine learning to generate business insights. By Clint Boulton Aug 10, 2020 8 mins Artificial Intelligence IT Strategy Technology Industry feature The technology aboard the Mars rover Perseverance: An inside look When it lands on the surface of Mars after a seventh-month journey, the newest rover will be powered by decades-old computing technology, early-stage machine learning, and a range of newer systems and software. By Tim Scannell Aug 7, 2020 Computers and Peripherals Machine Learning Virtual Reality opinion Reimagining your organization as an intelligent enterprise Companies that did the work to become flexible, adaptable, and anticipatory have been well-positioned to respond to the challenges of the COVID-19 crisis. It's not too late for your organization to make that shift. Here's how to start. By Diana Bersohn Aug 6, 2020 IT Leadership IT Strategy feature Inside Vodafone’s massive S/4HANA migration One of the largest monolithic SAP installations in the world is now on S/4HANA, thanks to successful data prep and reskilling efforts. By Peter Sayer Aug 6, 2020 ERP Systems IT Leadership Telecommunications Industry feature 7 issues keeping CIOs up at night No one-size nightmare fits all, but CIOs share many of the same concerns about securing the enterprise, automating work processes and retaining customers for the long haul. By Stacy Collett Aug 5, 2020 CIO IT Leadership interview Digitizing industrial products at Cummins Sherry Aaholm, CIO of the $23 billion engine manufacturer, shares her strategy for creating foundational change at scale By Martha Heller Aug 5, 2020 Digital Transformation IT Strategy Internet of Things feature CIO Think Tank: Setting the multi-cloud agenda How can enterprises handle the complexity of multiple clouds u2014 and reap unprecedented benefits? In a series of virtual roundtables, 30 IT leaders articulated the challenges and delivered insightful recommendations. By Eric Knorr Aug 4, 2020 Cloud Computing Cloud Management Cloud Security opinion Defining the post-COVID-19 digital transformation of healthcare The scramble to support a predominantly remote care model is now giving way to a more measured evaluation of telehealth technologies By Paddy Padmanabhan Aug 4, 2020 Electronic Health Records Healthcare Industry Technology Industry feature How (and why) great CIOs lead through teaching Accidental learning delivers accidental results. Here's how six CIOs avoid that trap by leading through teaching. By Dan Roberts Aug 4, 2020 IT Leadership IT Skills feature 4 hot project management trends — and 4 going cold The coronavirus pandemic is accelerating a number of project management trends already under way u2014 and greatly altering long-held practices that no longer seem as relevant as remote work rises. By Christina Wood Aug 4, 2020 13 mins IT Leadership Project Management Project Management Tools feature How IT leaders can effectively address systemic racism Systemic racism in IT is an uncomfortable truth. Now is the time to recognize it and eradicate it. Here's how to get started. By Damon Carter Aug 3, 2020 11 mins Diversity and Inclusion IT Leadership Staff Management feature Best bang for your IT budget With budgets uncertain and project priorities pivoting in the wake of the pandemic, IT leaders are finding several key areas worth investing in. By Bob Violino Aug 3, 2020 Budgeting IT Leadership feature GSK takes targeted approach to data-driven transformation The pharmaceutical titan has developed a data strategy to mine value from its existing data with a series of analytics initiatives carefully targeted at specific business priorities. By Thor Olavsrud Jul 31, 2020 CIO 100 Digital Transformation Healthcare Industry opinion 6 steps to successful SaaS renewal negotiations It's no secret that preparation is key to successful contract negotiations, but SaaS renewals come with their own set of challenges. What are you doing to prepare for negotiation success? By Jeff Lazarto Jul 30, 2020 IT Leadership IT Skills SaaS feature Qlik Sense vs. Tableau: Self-service analytics tools compared Self-service business intelligence has become the go-to tool for business decisions. Here's how Qlik Sense and Tableau stack up on features and pricing. 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