news Dreamforce 2019: Salesforce gives CRM ‘single source of truth’ At its annual customer conference, Salesforce.com introduced Customer 360 Truth and a curiously British-sounding Einstein that your customers can now access. By Peter Sayer Nov 22, 2019 CRM Systems Salesforce.com Technology Industry opinion How human-centered design is driving digital health Healthcare tech has mostly focused on designing systems for claiming federal incentives in the past decade. Design thinking stands this logic on its head. By Paddy Padmanabhan Nov 21, 2019 Digital Transformation Healthcare Industry Technology Industry opinion Plan the work, execute the work In our jobs, itu2019s not enough to be busy, we need to be productive. By being deliberate about choosing what to work on, we can make real strides for our product, our businesses and ourselves. By Dave Mangot Nov 21, 2019 IT Leadership feature 6 tips for an effective IT internship program A well-run internship program can provide a talent pipeline, help build your brand, and even jumpstart business innovation. Here's how to ensure your interns are engaged, productive, and singing praise. By Christina Wood Nov 21, 2019 10 mins Careers IT Leadership Staff Management feature Inside HPE’s massive S/4HANA consolidation Taking a top-down approach is the key to ERP consolidation success, says HPE SVP and CIO Archana Deskus. Unless the CEO is on board, something this big wonu2019t get done. By Peter Sayer Nov 21, 2019 7 mins ERP Systems HPE Technology Industry news The big picture from Tableau Conference 2019 More AI, more preparation, more cloud integration were the key takeaways from the analytics platform makeru2019s annual event. By Peter Sayer Nov 20, 2019 Analytics Technology Industry feature 9 pitfalls to scaling innovation from pilot to production From a lack of a handoff plan to a failure to loop in business users at the right time, innovative projects all too often stall when pushed out into the real world. Hereu2019s how to do it right. By Mary K. Pratt Nov 20, 2019 11 mins Emerging Technology IT Leadership Innovation interview RPA and AI help ADP work smarter and faster CIO Vipul Nagrath discusses how the payroll software company is leveraging technology to improve the customer experience. By Martha Heller Nov 20, 2019 Cloud Management Innovation Robotic Process Automation opinion Sustainability doesn’t work without transparency Do you know what your current carbon footprint is? If not, how would you go about calculating it? What information do you need? By David Mytton Nov 19, 2019 Government Green IT Technology Industry feature 7 ways IT can help cut friction from the customer experience Top-notch CX is a digital business imperative. Here's how to ensure your organization's customer and client experience is hassle-free. By Bob Violino Nov 19, 2019 11 mins Digital Transformation IT Skills Robotic Process Automation opinion Intel flexes AI processing muscle The insatiable demand for AI processing is giving rise to new alternatives, and Intel is answering the call. But is what the company offering enough to take share in the cloud and datacenter? By Mike Feibus Nov 18, 2019 Artificial Intelligence Intel Technology Industry opinion How analytics help justify the role of the CIO CIOs require unified intelligence for data-driven insights leading to actionable organizational decision making. By Peter B. Nichol Nov 18, 2019 13 mins Analytics CIO IT Strategy feature Reskilling helps Stanley future-proof its factories Committed to forging 10 million 'makers' by 2030, Stanley Black & Decker is training up factory workers to work with robotics, AI, IoT and AR. Here's how the power tools manufacturer is doing it. By Clint Boulton Nov 18, 2019 6 mins Digital Transformation IT Skills Manufacturing Industry feature Top career tips for aspiring CIOs CIOs share hard-earned lessons and time-honored advice to those seeking top technology leadership roles. By Esther Shein Nov 18, 2019 13 mins CIO Careers IT Leadership opinion Application proliferation – the lurking crisis There are literally thousands of SaaS applications that can be used to manage almost every aspect of a companyu2019s internal operations. On a bad day it may seem as if your company has purchased all of them! Here are some tips on how IT organization By Mark Settle Nov 15, 2019 Application Life Cycle Management SaaS System Management feature 10 reasons IT leaders fail at innovation Tech leaders have been given an innovation mandate, but many still struggle to build a robust innovation capability. Whatu2019s holding them back? By Khalid Kark Nov 15, 2019 5 mins IT Leadership Innovation feature 7 factors women look for in an IT employer — and how to address them Trying to improve diversity in your hiring pipeline? Hereu2019s what will make your organization attractive to women and other minorities. By Sharon Florentine Nov 15, 2019 Diversity and Inclusion IT Leadership Staff Management feature IT-business alignment in the digital age The most effective IT models are tightly aligned with desired business outcomes. Getting there may require a new IT operating model. By Martha Rounds Nov 14, 2019 IT Leadership IT Strategy news Microsoft shows off hybrid cloud management and cloud analytics tools at Ignite Enterprises will soon have access to Azure Arc and Azure Synapse Analytics, two new services that bolster Microsoftu2019s cloud offerings. By Peter Sayer Nov 14, 2019 Analytics Microsoft Technology Industry feature The 22 best project management tools for business Having the right set of tools to tackle analytics, requirements, change, and project progress will help project managers perform at their best. By Moira Alexander Nov 14, 2019 23 mins IT Leadership Project Management Tools opinion Creating a learning organization Innovation and success at digital transformation are built upon a foundation. So, what wisdom do CIOs have about creating learning organizations? By Myles F. Suer Nov 13, 2019 IT Leadership feature IT’s new ROI: Return on innovation CIOs struggle to temper business expectations of 100 percent innovation success with the realities. Here's how to foster a healthy innovation outlook. By Stacy Collett Nov 13, 2019 9 mins Digital Transformation IT Leadership Innovation opinion A ‘first 100-days’ plan for the new CIO SAIC CIO Nathan Rogers offers an approach for managing your new CIO job. By Martha Heller Nov 13, 2019 8 mins CIO IT Leadership opinion Who’s in charge of upskilling tech talent? You are. Here are 5 ways to get started Canu2019t find talent fast enough? Train them! Itu2019s no secret that hiring external talent is no longer sufficient to fulfill todayu2019s tech employment demands. Thatu2019s why many companies are investing more resources in upskilling. By Anna Frazzetto Nov 12, 2019 Careers IT Leadership IT Skills opinion 3 practices Industrial IoT can learn from digital health and the Internet of Medical Things The human-centric focus of healthcare has given digital health developers a perspective on how to deploy IoT technology that industrial developers can use to accelerate the success of their operation-centric efforts. By Scott Nelson Nov 12, 2019 Healthcare Industry Internet of Things Manufacturing Industry opinion Designing an artificial intelligence center of excellence for disciplined transformation The heart of establishing a center of excellence is to achieve scale, sustain innovation and expand cultural adoption. The pillars of vision, collaboration and culture will help your organization use data faster to realize value. By Peter B. Nichol Nov 12, 2019 Artificial Intelligence Digital Transformation Technology Industry opinion Why are most organizations late to change? The pace of change continues to escalate, and the saying u201cif you snooze you loseu201d has never been more relevant. Here are four ways to help your organization avoid being late to change. By Randy Pennington Nov 12, 2019 Change Management Digital Transformation IT Leadership feature IT burnout: 7 ways to spot and help overwhelmed staff When workloads go over the top, employee performance can sink. Identifying and supporting beleaguered staffers can help you boost productivity and stem turnover. By John Edwards Nov 12, 2019 IT Leadership Staff Management feature Chipotle doubles digital sales with loyalty program The quick-service chain remade its mobile app and loyalty reward experience, which helped boost digital sales by 88 percent. Hereu2019s how CTO Curt Garner tackled the challenge. By Clint Boulton Nov 12, 2019 7 mins Digital Transformation IT Leadership Small and Medium Business feature The chief data officer: The CIO’s newest ally As organizations shift to data-driven strategies, the CDO role is rising. But to succeed as an entity, the CIO and CDO must work in concert — with clear delineations in responsibilities. By Mary K. Pratt Nov 11, 2019 11 mins Careers Data Management IT Leadership opinion Rethinking government use of commercial exploit tools after WhatsApp spying The recent WhatsApp lawsuit shows the significant risk to individuals, as well as public trust, that comes from allowing commercial systems to remain exploitable. By Daniel Castro Nov 8, 2019 Government Malware Technology Industry opinion Interim AI report offers mix of ambitious and practical recommendations If we want US, rather than Chinese, values to infuse the worldu2019s approach to AI, then high powered diplomacy is an essential tool. A new NSC report breaks down the approach. By Carl Schonander Nov 8, 2019 Artificial Intelligence Government Technology Industry opinion 5 steps to develop a true leadership superpower If IT executives can learn to be better listeners, they can become better leaders. Here's how. By Tony Gerth Nov 8, 2019 IT Leadership opinion 5 ways cybersecurity awareness trainings can strengthen your organization As efforts to implement comprehensive security engineering frameworks and policies grow across various enterprises, it makes sense to implement a hands-on training program focused on educating your employees with basic cybersecurity best practices u2 By Ax Sharma Nov 7, 2019 IT Skills Security opinion Why corporate boards put their digital transformation at risk Despite increasing cybercrime and dependency on digital revenues, many CEOs operate in the dark. A stunning 63 percent of CISOs donu2019t regularly report to their board, research by Ponemon Institute finds. By Marc Wilczek Nov 7, 2019 CIO CSO and CISO IT Leadership feature Tips and tools for effective customer journey mapping Customer journey maps are a popular tool to improve customer experience. Hereu2019s how to get the most from them alongside techniques such as customer journey analytics. By Mary Branscombe Nov 7, 2019 Business IT Alignment IT Leadership feature Sponsorship vs. mentorship: Which is best for your career? While seemingly similar, mentorship and sponsorship offer distinct differences as workplace support and provide unique benefits for your career. By Sharon Florentine Nov 7, 2019 6 mins Careers IT Leadership Staff Management feature 5 ways IT still fails its business users Mastering customer experience is the drumbeat of digital transformation today. But too often enterprises pursue that while neglecting employee experience to their peril. By Minda Zetlin Nov 6, 2019 11 mins Business IT Alignment IT Leadership IT Strategy opinion 5 principles for a fulfilling career from the ‘Father of Digital Mobile Communication’ Dr. Jan Uddenfeldt, who helped develop groundbreaking wireless technology for Sony and Ericsson, says leaders cannot go it alone. By Sudhir Ispahani Nov 5, 2019 Careers IT Leadership opinion The culture shift in your DevOps environment Incorporating best security practices into DevOps is not only good for your company and your product u2013 it's good for your teams. By Brian E. Thomas Nov 5, 2019 Devops IT Leadership Security feature Hunter Douglas provides clear view of what S/4HANA switch takes An ERP migration is always a slog, but how do you collapse 18 disparate systems into a single platform hosted in a private cloud? Very carefully, says Hunter Douglas CIO Steve Katsirubas. By Clint Boulton Nov 5, 2019 ERP Systems IT Leadership feature Data preparation tools: Your analytics strategy’s secret weapon Data preparation is frequently cited as the leading roadblock to leveraging data within an organization. Getting the right tool for your organization can help you breakthrough. By Thor Olavsrud Nov 5, 2019 Big Data Data Mining Data Science feature CIO Digital Magazine: Fall 2019 What do the coming years hold for the CIO role? Read on for a glimpse into the future. By CIO staff and contributors Nov 4, 2019 3 mins CIO IT Leadership opinion How to avoid a knee-jerk hiring strategy If need is driving all of your recruiting decisions, you may be compromising. By Sabatino Guerriero Nov 4, 2019 Careers IT Jobs Staff Management opinion Precedents matter in cloud negotiations You might know what a great deal looks like, but thatu2019s only half the battle. Achieving that great deal requires persuasiveness. By Jeff Lazarto Nov 4, 2019 IT Leadership feature 7 signs you’re being exploited at work — and what to do about it All too often the reward for good work is more work. Hereu2019s how to know when enough is enough and what you can do to better your situation. By Paul Heltzel Nov 4, 2019 9 mins Careers feature LinkedIn Talent Solutions: 10 tips for hiring your perfect match Looking for the perfect candidate? LinkedIn Talent Solutions offers powerful tools and services for leveraging real-time data and machine learning to find your match. By Sharon Florentine Nov 4, 2019 Analytics Careers Staff Management opinion Ending white dominance in tech starts with white women When white women fail to see the access and privilege afforded them, the u201cwomen in techu201d narrative will continue to be characterized by the white womanu2019s perspective, thus erasing the experience of black women and other women of color. By Megan Bigelow Nov 1, 2019 Careers IT Leadership Staff Management opinion Restrictions needed but not sufficient to address Chinese technology acquisition The US has developed a number of new tools to deny China access to US technology. Those tools are necessary, but are not sufficient. By Carl Schonander Nov 1, 2019 Government Legal Technology Industry opinion How to embrace speaking in public Afraid of public speaking? Here's an easy way to get started at any age. Speak up. Speak out. Tell us what you see. 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