News

Policy challenges will inhibit 5G growth If they are not properly addressed

Policymakers need to look beyond spectrum and international competition with China to threats to safety, security, privacy and competition.

Business requirements: Tracing project deliverables to business goals

Any successfully executed IT project is guided by pre-defined business requirements. Hereu2019s how to ensure project deliverables and resource allocation trace back to business needs.

Aetna enlists AI to settle health insurance claims

The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.

5 strategies for improving employee experience

A positive employee experience can greatly impact engagement, retention, and productivity. Hereu2019s how to make sure yours is second-to-none.

What makes – and keeps – your company relevant?

Your customers, both external and internal, are asking: Why you? Why now? What makes you relevant? More important, they will ask the same question every day into the future. Remaining relevant is your biggest challenge for long-term success. Find out

AI’s top use cases today

Enterprises are undertaking AI pilots and putting artificial intelligence into production. Hereu2019s where leading organizations are placing their bets u2014 and seeing early results.

UNTS focuses on culture, governance to make data work

Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.

How to get that CIO position

Atilla Tinic, the new CIO at DISH Network, shares his strategy for pursuing and getting the position, plus how he approached his first 90 days on the job.

Why AI/ML is top of mind with corporate executives

From around every corner, from behind every door and through every window our lives are being disrupted by artificial intelligence with embedded machine learning. The escalation and widespread global availability of AI/ML solutions in every possible

How to establish a security culture within IT

Itu2019s impossible to establish a security culture within a modern enterprise if it doesnu2019t already exist within IT. IT organizations should have pervasive and conspicuous security cultures that can serve as examples to all other parts of a cor

What CIOs need to know about low code software development

While most CIOs say they are deploying some form of low code today, the question is what will its impact be as it powers through the classic trough of disillusionment?

IT’s soft skills shortage — and how to train up for success

Soft skills are essential to IT success, yet most organizations fail to prioritize soft skills training for IT pros. Hereu2019s how to upskill your staff where it counts.

What IT work will look like in 2030

Automation and AI are poised to shake up IT. Early indications suggest a greater emphasis on cross-functional teams, deeper partnerships between AI and IT staff, and deep cuts to middle management.

How Aaron’s CIO boosted the ‘clock speed’ of IT

Aaronu2019s CIO John Trainor has embraced a product approach to IT service delivery and is supporting the effort with an SD-WAN, machine learning and other modern technologies.

As MENA moves to cloud, CIOs look to keep data in-country, study shows

Companies particularly in the UAE are quickly implementing cloud solutions, but with GDPR in play, data sovereignty is now top of the IT agenda.

Life after artificial intelligence

AI stands to be the most radically transformative technology ever developed by humankind. What hypothetical situations are looming right around the corner as AI technology rises?

Can private online communities drive corporate cultural change?

u201cMany of the things that seem impossible now will become realities of tomorrow,u201d said Walt Disney. We are in the 4th Industrial Revolution, able to invent what our imagination dreams up. But it takes communities working together to achieve wh

Brand reputation at risk

While leading in digital transformation, TMT companies are more vulnerable to cyber-threats, research finds.

Insourcing, automation spark GE’s IT transformation

GEu2019s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.

12 dark secrets of cloud security

The cloud is essentially a dark pool of computational power and that mystery can lull us into complacency. Hereu2019s what you donu2019t know about keeping your data secure in the cloud.

What is gap analysis? Uncovering the missing links to successful performance

Gap analysis helps companies objectively evaluate their current state and make improvements to advance the organization toward desired outcomes and to better achieve business goals. rn

What cloud vendors really want from their customers

Knowing what matters most to your current cloud vendors, those you are considering and those you ultimately add to your portfolio of cloud products and solutions in the future, will help you assess what leverage you have when it comes time to negotia

Anatomy of an enterprise-scale AI strategy

Looking to move beyond point solutions and proofs of concept? Hereu2019s what it takes to develop to a holistic AI strategy honed for business results.

What is Kaizen? A business strategy focused on improvement

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.

The importance of the business stakeholders meeting

Business alignment and transparency matter but are CIOs achieving it? Are they putting in place business stakeholder meetings that enable real alignment?

The 3-round interview cycle is over: 24 hours is the new benchmark

Companies need to act faster than ever before in order to secure the tech talent they so desperately need. Powerhouse tech employers recognize, interview and hire talent in one day.

Amway, the new gig economy and a roadmap for transformation leaders

As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journ

PSE&G enlists virtual assistant to better serve its customers

PSEG is using Amazon.comu2019s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.

IT’s greatest skill shortage: Leadership

The rise of digital disruption and transformation has put a spotlight on ITu2019s need for leadership skills throughout the ranks. Hereu2019s how organizations are addressing the void.

Schrems II: What the latest challenge to transatlantic data transfers means for IT

Austrian lawyer Max Schremsu2019 first complaint about Facebooku2019s transfer of his personal data to the U.S. brought down the Safe Harbor data sharing agreement. Now Europeu2019s highest court is examining his complaint about the use of standard c

Proven levers to reduce hardware and software maintenance

7 short-term actions you can take now to produce meaningful in-year reductions to your budget.

What is NoOps? The quest for fully automated IT operations

Automation has IT leaders eyeing the possibility of environments with no hands-on operations work. But this evolution of DevOps may be more pipedream than practical reality.

Cornell’s unique CMS/CRM solution unifies the student experience

The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.

Protecting data in an increasingly insecure world

Protecting data is only going to get tougher. Are CIOs ready to protect what is the most important enterprise asset?

Who’s happier – men or women?

Happiness isn't having what you want but being content with what you have. Learn five secrets of happy people.

How to better integrate IT security and IT strategy

Organizations see a future in which IT security is deeply woven into their overall IT strategy. Hereu2019s how they plan to get there.

What is FHIR? The eventual answer to healthcare interoperability

Fast Healthcare Interoperability Resources (FHIR) is a healthcare-specific standards framework for the same kind of RESTful APIs that underlie most internet commerce. In theory, it sounds like problem solved. But experts say there is still a long ro

Wyndham’s digital innovation elevates the customer experience

With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.

Are you happy with chatbots replacing humans?

AI and machine learning are predicted to be the most positive disrupting technology for banking with an estimated cost saving of more than $1 trillion by 2030. Although AI/ML fits into the 'do more with less' mentality and the hope is that

Antitrust enforcers can think of privacy as a parameter of competition

But it is not likely to improve privacy protection very much.

Identifying high-risk patients with predictive analytics

NorthShore University HealthSystem's emergency departments leverage data and predictive analytics to help it determine which chest pain patients should be admitted for observation and which patients can be sent home.

How was your telecation?

The point of a vacation is not to work less, but to not work.

7 ways IT leaders derail their careers

Falling off track is easy when you make a mistake that can turn a career superstar into a bit player.

Hermes transforms data infrastructure to speed parcel deliveries

The UK logistics company changed its data model and moved to the cloud, enabling it to offer a host of new services around parcel delivery.

French judicial analytics ban undermines rule of law

The ban is likely unconstitutional in the United States.

Data deletion: Your data strategy’s greatest defense

If data is the new oil, safe handling is essential to avoiding the digital equivalent of a toxic spill. It all begins with a strong data deletion policy.

Is our obsession with regulation killing the web?

What started out as an open, connected and vastly unregulated platform of sharing information is consistently being crippled by legislation made by people who do not understand the fundamentals of technology. Unless we act fast, there may be no way o

4 questions to ask before recruiting student talent for your innovation practice

Leveraging student talent in innovation and prototyping opens the door to unconventional ways of solutioning, serving as an invaluable innovation asset.

Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?

Upinder Phanda, CIO of Unisys