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Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?

Upinder Phanda, CIO of Unisys

It’s time for Silicon Valley to grow up

For all too long, Silicon Valley has operated under the laissez-faire notion that the world is just one big beta-test and that conventional rules donu2019t apply. Finally, a prominent member of the community is calling for change.

Full-time or contract tech professionals? When to hire tech contractors

When it comes to hiring tech talent, companies must decide between contract and full-time. Here are three scenarios when itu2019s best to opt for tech contractors.

Replicate knowledge to save your teams from the future

Defining and replicating knowledge by investing in your team members will help future-proof your company, and save you time and money, too.

How to build a next-generation IT workforce

With baby boomers on the way out and new generations ready to fill the void, companies are cross-pollinating expertise to fill the talent gap and modernize IT.

Product-based IT makeover pays off at PVH

The parent company of Calvin Klein and Tommy Hilfiger shifted to agile in delivering an innovative digital assistant that increases sales and enhances the retail experience.

Building a platform can help you and your customers innovate

A platform will also pay dividends in the long run. Hereu2019s howu2026

An enterprise leader’s guide to the changing landscape of technology innovation

We are seeing work split into two broad camps: those that build and support technology, and those that do work that technology cannot (or which we, as a society, are not yet prepared to) automate. As this shift takes root, enterprise leaders will nee

The innovation agenda: 4 tips for creating your own disruption

It's no secret that large organizations are at risk of being disrupted by smaller, more nimble competitors. Transformation-minded CIOs should seize this opportunity and create conditions for innovation to thrive.

What it takes to hire top data science talent

To attract data science talent, you need a sound data strategy and an established data-driven environment in which data scientists can have an impact and do meaningful work.

As AI/ML permeates our lives, is privacy a thing of the past?

The World Economic Forum has brought together the most influential scientists, economists and entrepreneurs to deliberate on the positive and negative aspects of our digital future living and being in what we collectively are calling the age of the 4

Analytics success starts with a center of excellence

Data-driven organizations accelerate data transformation with an analytics COE.

Top 6 chatbot building platforms

Chatbots are fast becoming a business cornerstone for customer service efforts. Here are the key tools you can use to leverage AI to better serve your customers.

Why are my projects failing?

Is your IT organization struggling to deliver projects successfully? If so, you're right there with a majority of the IT organizations in the world and it's killing your credibility.

The challenge of balanced content moderation

Digital platforms have to ban the bad stuff and promote diverse political perspectives.

To make tech more inclusive, you must first understand why it isn’t

The industry needs to take a look inward before looking outward.

At State Street, design thinking drives digital strategy

Kaiser Permanente’s digital transformation is creating a healthier America

Kaiser Permanente uses technology to improve personal health, community health, and medical excellence. EVP and CIO Dick Daniels explains how they do it.

How close are we to platform domination in healthcare’s digital business models?

Several technology firms are making attempts to dominate the digital health market. However, healthcare is very different from platform dominated markets in other sectors.

3 ways to take charge of disruption

Technology leaders have an opportunity to be more influential and demonstrate the value and capabilities of their existing organizations. To do this, they'll need to get disruptive.

What does digital transformation really mean?

We canu2019t seem to go a day without seeing or hearing the term digital transformation. But what does the term really mean? What happened to start this paradigm shift in the way people and companies interact with technology? And, more importantly, w

3 ways devops mitigates the operational IT skill gaps

Advancements in devops can help close the skill gap in IT. The big question for CIOs is whether or not they're ready to learn from past mistakes.

What is architecture?

Traditional architecture frameworks are complicated, requiring multiple layers of interlinked artifacts. Getting down to the core purposes of architecture makes it both simpler and more effective.

Humanizing the digital experience

As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.

Leon County Florida saves lives by digitizing hurricane response

The county leveraged GIS technology and dashboards in innovative ways to gather and analyze response data during and after Hurricane Michael, saving lives.

Product funding and the burden of agility

Agile organizations are still accountable for their ROI, and just because they adopted lean principles doesnu2019t mean they are lean.

3 fundamentals for supercharging your data strategy

Modern enterprises are swimming in data. How can they turn that data into a business asset and win buy-in from the organization? It takes a bold strategy and attention to the fundamentals, experts say.

Free Course: Learn to easily estimate projects and products

In partnership with tech training provider Pluralsight, CIO.com is offering free, limited-time access to the course u201cEasily Estimate Projects and Products.u201d

9 dark secrets of low-code software development

Low-code tools offer the promise of building apps in a snap, but when you look more closely at the platforms, outcomes, and processes, the reality of low code isnu2019t quite so simple.

AI helps Land O’ Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.

IT ROI: 10 tips for selling (and proving) the value of IT

The digital era has placed greater scrutiny on delivering business value u2014 and changed the equation for establishing and evaluating an IT projectu2019s return on investment.

Building a data-driven culture for a sustainable tomorrow

How Brett Jenks and Rare built a global, data-driven culture to inspire community-led change and protect the most vulnerable ecosystems around the world.

How AI/ML is helping to eradicate poverty

In 2015, the UN Member States adopted a 2030 Sustainable Global Agenda. 17 aggressive objectives were recognized, of which the elimination of poverty was at the top. Since the SGA was created, ongoing gatherings of some of the foremost global AI and

Asset Management: A pain pill or a nice-to-have?

How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

5 ways to kick-start your platform strategy

Data-driven business models often rely on building platforms that bring users and suppliers together in mutually beneficial ways. However, attracting your first customers to a platform that has little to offer can be a stumbling block for many compan

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

9 effective team building activities to try this year

Whether you're trying to mend a broken team, make newcomers feel welcome or reward a high-performing team, finding the right team building activity is key. Here are 9 popular activities and why they work.

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

7 tips for getting out of a bad vendor contract

When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.

Who will win the war for DMP?

The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?

Beate Uhse aims to personalize the online sex shop

Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn

RPA is poised for a big business break-out

Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.

Can crime be predicted with AI/ML?

US law enforcement believes they can and will be able to predict future crime events, proactively diffuse possible violent and criminal hotspots ahead of an actual criminal occurrence. Although in its infancy within law enforcement, AI/ML for crime d

All change isn’t the same

Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.

Unlocking innovation: Tips for transforming a risk-averse IT culture

A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.

CIOs must play a key role in ecosystem strategies

Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.

IT as a product: Secrets of successful launches

To improve efficiency and user outcomes, organizations are jettisoning IT projects in favor of an agile, product-based approach to delivery IT services. IT leaders share their hard-earned tips on making it work.

Mastercard braces for retail’s AI-fueled future

Hyperpersonalized and machine-to-machine commerce driven by 5G, IoT and AI will reshape retail as we know it , says Jorn Lambert, the companyu2019s executive vice president of digital solutions.