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The Senate Commerce Committee is considering a bill, the Marketplace Fairness Act, which would grant states the authority to require Internet retailers to remit sales taxes on purchases shipped to their residents, even if the seller has no physical o
In honor of the patent war heating up between Apple and Samsung, we're looking back at epic tech battles. The one thing they all have in common: the future of the universe hung in the balance. (Okay, not the universe but a really big market.)
Thermo Fisher Scientific overhauled its customer feedback system to allow it to be more responsive to current customers and to take advantage of emerging markets
As people get more mobile, even transitory, there are new twists to the question, 'Where on earth is the customer?' Unfortunately, CRM systems aren't always equipped to provide an easy answer.
Looking to add an ecommerce shopping cart to your existing business website? Here are six fully-featured carts that will meet the needs of most SMBs.
House Republican and Democratic lawmakers begin the debate to work out legislation to permit states to force the collection of Internet sales taxes, which will ultimately affect the prices consumers see when they shop online.
A smooth and efficient business-IT partnership was imperative to TD Bank's successful enterprise social network deployment. Here's how they worked together to bring collaboration to more than 65,000 users.
Consumers are increasingly aware of the value of their personal data to companies. But they're also willing to share so long as the information isn't too personal and they get something of value in exchange.
Toy CRM systems might make you think the software is just cases, escalations and SLA management, but serious CRM is changing the world of service and support by leveraging social networking functionality.
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