Enterprise Applications | News, how-tos, features, reviews, and videos
Once you address security and privacy concerns, there are a number of applications, regardless of your business, which you can comfortably and safely move to the public cloud.
The figures of the economic impact of cloud outages is probably underestimated, the researchers said.
Citibank knew younger customers were increasing turning to social media when they had business issues. By using a third-party application called LivePerson, the bank reached those customers where they were talking without compromising security. n
Communication options have exploded with the massive increase in mobile devices. While the standard phone call and text message definitely have their place, online communication channels are opening up new avenues for chatting. If you worry that this
Marketers are increasingly looking to Big Data to provide the insight they need to create richer, more personalized and more targeted messaging for consumers. But collecting that data without making consumers leery of your brand requires data managem
The problem of a customer master database that holds the core of your company's customer data is as old as distributed software. The cloud adds some new twists to this issue and offers a new strategy for solving it.
A software developer has reportedly discovered a way to run some Apple iOS applications on the BlackBerry PlayBook, making RIM's device the only tablet that can run BlackBerry, Android and iOS mobile apps.
Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how--and why--you need to create a positive customer experience.
Forrester vice president Kyle McNabb advises CIOs to take a central role in improving customer experience and outlines what it takes to reclaim that role.
Here are four signs of a successful CIO-CMO partnershipu2029
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