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A new AMR Research report breaks down leading CRM vendors SAP, Oracle, Salesforce.com and others by 2007 revenues and software growth rates in the $14 billion market.
From being a control freak to being a vendor puppet, here are nine behaviors management needs to steer clear of or risk being labeled "clueless."
IT leaders who can get past the idea that open-source CRM software doesn't cost enough say they like the power and flexibility of owning their own code.
A new ChangeWave survey finds that U.S. companies are spending less on SAP software. However, SAP execs say not to worry, as they look to Asia and Europe to buoy sales.
The CIO of Zip Realty talks about embedding Zimbra on top of his homegrown CRM system, and how agents have been able to customize their email and calendars with Web 2.0 features such as tagging.n
In this issue: SAP skills gap; CIOs' campaign donations; Mash-ups; Virtual worlds; and CIOs Reap Realignment Benefits.
The move deepens the partnership between Google and Salesforce.com and fuels more speculation about a future acquisition, analysts say.
These five add-ons make your browser more social and improve the user interface, while making you more productive. n
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