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The new cloud-based Digital Contact Center offering combines AI capabilities with features of Microsoft applications including Dynamics 365, Teams, Power Platform, and Nuance.
ERP vendor IFS is scooping up Netherlands-based Ultimo to help meet demand for cloud-based enterprise asset management technology.
No longer just an API management platform, MuleSoft is expanding into new areas of workflow automation.
As enterprises step up efforts to enhance customer experience, Adobe is integrating data from its commerce suite into its Real-Time CDP (customer data platform) to help drive personalization.
Sustain a Competitive Advantage with a Strategic Approach
The transformative events of the past few years may finally sound the death knell for traditional ERP systems as enterprises seek agility, flexibility, and speed.
Business process management (BPM) is the practice of discovering and controlling an organizationu2019s processes to align them with business goals as the business evolves.
Epicor is making it easier to control the flow of data between its ERP and other enterprise applications, with an iPaaS powered by Workato and tuned to empower u2018citizen developers.u2019
Enterprise service management systems help organizations deliver employee services easily and efficiently. Here are some of the top ESM systems and key capabilities to look for.
The Salesforce company wants to make data more accessible with a set of self-service tools built into its new-look Tableau Cloud platform.
As enterprises step up efforts to enhance customer experience, Oracle is integrating data from its Unity Customer Data Platform (CDP) into its Oracle Service application, as part of the companyu2019s Fusion Cloud Customer Experience (CX) offering.
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