Enterprise Applications

15 questions for screening a Salesforce Platform Cloud consultant

Salesforce Platform Cloud projects in particular, and CRM platform projects in general, have a wide range of requirements and practices, so you are going to need to think about u201cdrill downu201d questions to ask potential consultants to determine

Working with a Salesforce consultant: Understanding the process

Before you sign a contract with a Salesforce.com consultant, or any cloud CRM consultant, you need to understand how the project is going to be run. This comprehensive list of questions will help you determine if the consultant you're looking to

Does 99.5% planned uptime = 99.5% actual uptime?

The short answer is no. Here's why.

Social intelligence: How to mine social media for business results

By blending automation and expertise, a strong social intelligence strategy can transform social media data into actionable insights u2014 and help shape your companyu2019s products, advertising and customer experience.

How to choose the best Salesforce consultant: 25 key questions

How to choose the best Salesforce consultant: 25 key questions

When vetting vendors, references are essential. But with Salesforce consultants, and cloud consultants in general, a deeper screening will ensure you hire the best for your project. These 25 questions will help.

Machine intelligence: Build your own vs. as-a-service

Machine intelligence is about to become ubiquitous, which means enterprises face an important decision: when to develop machine intelligence specialties in-house versus when to leverage third-party resources.

Breaking through stalls in decision-making

Debate vs. GO

The hidden costs of poor software purchasing exposed!

Many companies think they know how to purchase software when in reality they have no idea of how little they know about the process! This article looks at the three places where money is squandered.

Workflow automation: How printers are solving the paper problem

Incorporating paper-based processes into digital workflows may no longer be a roadblock to full automation.

Don’t let a lousy worker experience cripple your customer experience

Marketing and digital teams have little trouble shaking free the budget to build new apps and software services for external customers. But what happens when a line-of-business manager asks for more money to upgrade workforce technologies to better s