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Our centuries-old educational model is failing our students, and itu2019s failing us.
Net neutrality's dismantling by the FCC brings with pros and cons for Internet Service Providers and consumers.
Despite all the legitimate concern, as well as the hype, I do not expect significant impacts on mobile telecom management.
AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.
The next generation of blockchainu2019s power users will be businesses in their own regard, motivating new users by example.
Digital transformation in retail banking is driven by customer experience. Technology and data that supports and enhances the customer journey is part of this change.
As we kick off a new year, itu2019s a perfect time as business leaders to look back at how our organizations performed in all areas, not just financial.
Looking at enterprise trends for the new year, like the need for conversational experiences in processes and workflows.
5 big news stories and trends for companies to remember about the Internet of Things in 2017.
Frank Modruson, former CIO of Accenture, offers his perspective on corporate board work
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