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Legal uncertainties shutter previously accessible databases used to identify fraudsters, criminals, thieves and hackers.
Think youu2019re done with hearing about GDPR? Not so fast. Data privacy legislation isnu2019t going anywhere and thereu2019s a lot we can learn from the ups and downs of the EU experience.
Today is the first day of the rest of your life u2026 or at least of the endless process of GDPR compliance. Your customer relationship management (CRM) and marketing automation systems are ground zero for GDPR issues, but thatu2019s not all.
Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment.
Industry experts discuss what new regulations concerning data and technology mean for organizations and what IT can do to mitigate security and compliance issues, both old and new.
With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.
Or, why processes arenu2019t as cracked up as we think they are.
Success in managing the hidden risks of new initiatives will buy you credibility to invest further in innovation.
We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become much more customer-facing.
Enterprise IT and business leaders are looking for technology solutions that help them simultaneously transform and reorient the organizationu2019s operating model around the customer experience, while being able to manage the complexity that such an
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