Africa

Americas

Asia

Europe

Oceania

Popular Topics

Topics

About

Policies

Our Network

More

IT Operations

IT Operations | News, how-tos, features, reviews, and videos

news analysis

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

6 jan. 2017
BPM Systems ITSM Technology Industry
how-to

Top EMM stories of 2016

With a growing number of mobile devices entering the workplace, IT is focused on implementing easy, scalable solutions for enterprise mobile management. Here are 10 stories that look at the growing trend of EMM.

28 dec. 2016
Mobile Device Management Mobile Security Small and Medium Business
opinion

UC Irvine creates model for digital innovation in the enterprise

New public-private partnership approaches in higher ed show how enterprise organizations can increase the speed of innovation and create a rapid cultural shift.

14 dec. 2016
IT Leadership ITSM
opinion

A thought on making service design better

Here are some ideas regarding service design, and how it can provide more value to your organization by solving some problems 'to the left' of service transition and operations.

29 nov. 2016
IT Leadership ITSM
opinion

Has IT become too complex to manage?

IT leaders must grapple with an overwhelming diversity of challenges to manage the enterprise IT function, but has it become too complex to manage?

28 nov. 2016
Careers IT Leadership ITSM
opinion

ITSM evolution on display at FUSION

The reports of ITSMu2019s death have been greatly exaggerated. Its ongoing evolution was on vivid display at the industryu2019s premier service management conference.

14 nov. 2016
Events ITSM Technology Industry
opinion

Is infrastructure relevant in a software-defined world?

In the world of software-defined everything, the role of infrastructure is shifting dramatically and forcing technical professionals to adapt.

7 nov. 2016
Careers ITSM SDN
opinion

High crimes and misdemeanors of CIOs

What are impeachable offenses for a CIO? Providing poor service to users is one.

17 okt. 2016
IT Governance ITSM Tech Support
opinion

Verizon’s miserable customer service is about to get worse

Verizon Wireless plans to shutter call centers in five U.S. states and reduce staff in 1,700 of its retail stores, a move that will surely affect the company's already poor customer service.

14 okt. 2016
Carriers Consumer Electronics Tech Support
feature

5 affordable MDM options for small businesses

Small and medium sized businesses have embraced BYOD faster than large corporations, but research suggests SMBs aren't taking security seriously. Here are five affordable and easy-to-deploy BYOD management solutions that will get your data secur

12 okt. 2016
Mobile Device Management Mobile Security Small and Medium Business