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IT Operations

IT Operations | News, how-tos, features, reviews, and videos

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7 questions to ask before implementing ITIL

Implementing an IT infrastructure library (ITIL) can help organizations trying to get a better handle on IT services and resources. But ITIL's just a framework. One size does not fit all. In fact, you might not need it at all Here are seven ques

7 mrt. 2016
Agile Development CIO CMO
news analysis

Apple launches new @AppleSupport channel on Twitter

Apple's new @AppleSupport Twitter account provides basic tech support 15 hours day. The company quickly racked up more than 125,000 followers and posted 2,400 tweets during its first day.

4 mrt. 2016 3 mins
Apple MacBook iPhone
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Fear, Loathing and ITIL in Las Vegas

I know you've been on the edge of your seat waiting to find out what Martin Short has to do with ITIL/ITSM. The wait is over. I'm back from Las Vegas and I have an answer for you -- nothing.

3 mrt. 2016
Developer IT Governance Frameworks Technology Industry
feature

How IT can help users help themselves

A high-quality, self-service knowledge base search can help users help themselves and ease pressure on your IT department.rn

25 feb. 2016
IT Governance IT Strategy Technology Industry
opinion

IT service management, pink elephants and Martin Short

Sounds like some sort of strange dream, doesn't it? It's not u2014 it's the Pink16 conference I attended last week in Las Vegas, Nevada.

25 feb. 2016
CIO CMO CTO
feature

How to manage the risks and costs of software compliance

Software compliance can be a tricky u2013 and expensive u2013 challenge for most IT leaders. Luckily, tech solutions let you manage software assets.

24 feb. 2016
Compliance Enterprise Applications
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Hiring trends for 2016: Welcome to the gig economy

According to a recent study on hiring trends, the number of workers hired as freelance or contract workers has risen in the past two years, and itu2019s expected to increase.

24 feb. 2016
CIO CMO CTO
opinion

Security, availability, and compliance — by design

Build the technology, processes, and culture to enable enterprises to move like startups

13 feb. 2016
CTO Compliance IT Leadership
feature

Business leaders lack confidence in IoT technology

Businesses are slowly starting to adopt Internet of Things technology. However, a survey from IT staffing firm TEKsystems shows that while leaders understand the impact of the IoT, overall confidence in its adoption is low.

8 feb. 2016
ERP Systems IT Strategy Technology Industry
opinion

How Microsoft CIO Jim DuBois changed the IT operating model

Microsoft's CIO says he and his team think in terms of service offerings and end-to-end business processes, rather than projects and applications, and that helped the company adopt a new IT operating model.

2 feb. 2016
CIO ITSM SaaS