Analytics

Queenstown hotel finds hi-tech housekeeping system a competitive advantage

AI helps Land O’ Lakes churn data into sales

The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.

What I learned from being ‘customer zero’

What it takes to provide best-in-class customer experience

By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.

United goes digital to ease overbooked-flight aggravation

United goes digital to ease overbooked-flight aggravation

The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.

Put digital transformation and data together: What do you get?

How Salesforce’s Tableau acquisition will impact IT

The deal is good news for Salesforce.com users, less so for users of Tableau alone.

Transforming data with Apache Spark

Spark is the ideal big data tool for data-driven enterprises because of its speed, ease of use and versatility. It will help you understand your data quickly and help you make informed decisions faster.

Companies are gaining clarity about their digital vision

More executive committees say they understand how digital impacts their business strategy.

What is a business relationship manager? A key role for bridging the business-IT divide

Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.