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Business Operations

Business Operations | News, how-tos, features, reviews, and videos

analysis

The future of RPA ties to AI agents

Robotic process automation will evolve as organizations marry agentic AI to the older technology to remake business processes.

10 Jun 2025 6 mins
Artificial Intelligence Business Process Management Robotic Process Automation
news

Legacy federal government HR systems: A billion dollar problem, says Workday survey

A new study reveals the inefficiency of US federal government HR systems and underscores the importance of incorporating automation, AI, and analytics tools.

13 May 2025 6 mins
Government Human Resources Workday
news

Mixed messages from Klarna about plans for more AI, fewer humans

Report indicates fintech ‘piloting a new cohort of employees,’ while company spokesperson says firm's focus on AI hasn't changed.

13 May 2025 5 mins
Artificial Intelligence Human Resources
tip

9 principles to improve IT supplier relationship management

IT supplier relationships are critical for many businesses, but as many CIOs have learned, ensuring these partnerships deliver intended outcomes relies on more than just finding an experienced partner.

4 Apr 2025 7 mins
Business Relationship Manager CIO IT Skills
brandpost Sponsored byDynatrace

Connecting with Gen Z: A guide to boosting employee engagement

Business processes play a critical role in digital transformation, enabling organizations to operate more efficiently, adapt faster to changes, and deliver better customer value. Yet most business processes remain unmonitored, or at least under-monit

2 Aug 2025 6 mins
Business Process Management
opinion

Connecting with Gen Z: A guide to boosting employee engagement

How employers can find the balance between the aspirations of the younger generation and the requirements of the company.

28 Mar 2025 4 mins
Careers Hiring Human Resources
opinion

The EU AI Act is here. Are you prepared for it?

With the right strategy and the appropriate services, you can reduce the risks of compliance violations...and increase efficiency at the same time.

26 Mar 2025 7 mins
Generative AI Legal Regulation
feature

5 top business use cases for AI agents

AI agents are poised to transform the enterprise landscape, from automating mundane tasks to driving customer service and innovation. But having strong guardrails in place will be key to success.

19 Mar 2025 14 mins
Generative AI Human Resources Microsoft
feature

How to know a business process is ripe for agentic AI

Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows will benefit from AI agents.

11 Mar 2025 10 mins
Business Process Management IT Strategy Robotic Process Automation
opinion

Why HR professionals struggle with big data

Many organizations struggle with prolonged vacancies and stalled human resource development. This problem could be addressed if employers honestly considered three key questions.

21 Feb 2025 7 mins
Big Data Hiring Human Resources
feature

Beyond the hype: 4 use cases that show what’s actually working with gen AI

The numbers are starting to come in, and many companies report that some gen AI investments are starting to pay off — but not all.

19 Feb 2025 11 mins
CIO Generative AI IT Skills