Digital Transformation | News, how-tos, features, reviews, and videos
CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance.
Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.
From business continuity challenges to pricing model modifications, the COVID-19 pandemic is having far-reaching effects on IT service delivery, as IT leaders adjust and prep for the new, new normal.
Digital transformations are struggling to produce value, delivering less profit than expected, thanks to several pitfalls unique to the digital journey and an inability to pivot midstride.
The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. It’s time to start driving better customer experiences today.
Digital disruption is more than just an organizational existential threat. Here are five key disruptors that are reshaping the CIO role — and the skills IT leaders will need to adapt.
Don't let cost-cutting derail your digital transformation; take these steps to strengthen supplier relationships.
CIOs opting to hunker down and wait out COVID-19 should think again. By revving up their digital business strategies, they position themselves for growth when the pandemic subsides, say experts and CIOs.
Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here's how to ensure your chatbot initiative pays off.
Overhauling your product and services development and delivery process at the organizational level can help ensure digital success.
When to follow expert advice and rules, versus when to ditch the rules and do whatu2019s rightrn
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