Digital Transformation

How to handle the blow-up meeting and create breakthroughs

If you're going to challenge peopleu2019s assumptions, be prepared to manage tough dialogs and lead them to breakthrough moments.

5 factors that will shape data-driven innovation in 2020

The coming year promises new challenges and opportunities for companies building data-driven services.

How human-centered design is driving digital health

Healthcare tech has mostly focused on designing systems for claiming federal incentives in the past decade. Design thinking stands this logic on its head.

‘We need to move away from the notion of uncertainty, to collectively embracing change’: Prime Minister Jacinda Ardern

Digital human joins customer service team at Southern Cross Health Society

Digital human joins customer service team at Southern Cross Health Society

Spark outlines progressive rollout of 5G services for 2020

Movers and shakers: Hannah Walton is new head of digital at Metlifecare

7 ways IT can help cut friction from the customer experience

Top-notch CX is a digital business imperative. Here's how to ensure your organization's customer and client experience is hassle-free.

Reskilling helps Stanley future-proof its factories

Committed to forging 10 million 'makers' by 2030, Stanley Black & Decker is training up factory workers to work with robotics, AI, IoT and AR. Here's how the power tools manufacturer is doing it.

Diversity policies rise, but actual diversity stalls in NZ boards – report