Enterprise Applications | News, how-tos, features, reviews, and videos
VIPorbit is among the most full-featured customer relationship management (CRM) apps you can get for the iPhone. The interface is well organized, you can record unlimited notes for each contact, and the app lets you organize contacts into Orbits, am
Customer support is running by old rules, and customer satisfaction is at risk. Here are two worst-practices issues to avoid in your cloud customer service organization.
Customer relationship management vendors and industry analysts discuss which CRM trends will continue to gain strength and what new trends IT professionals need to watch.
Integrating your website with social media sites is typically the best approach to online marketing and ecommerce, but are there times when it makes sense to use Facebook instead of a traditional business website?
HP is taking WebOS open source with the hope that it can attract developers by providing a write-once-run-everyplace platform. However, Rob Enderle writes, history hasn't been kind to operating systems as only few survive, but while WebOS has r
CIOs need to break with tradition or risk having IT get outsourced, say modern IT managers. But how do they gain an edge? Don't be a slave to ROI, work with startups, and bring iPads and mobile apps into the enterprise.
For businesses that rely on online transactions, open source shopping carts are a good alternative to proprietary ecommerce software: They are a fraction of the cost and are supported by large communities of users and developers.
Angry consumers are forcing Congress to back off on SOPA, a flawed anti-piracy bill that would curtail free speech and damage the Web, proving that protests can effect change. Add your voice to the opposition.rn
How about trying fixed-cost contracts? Here are some of the pros and cons.
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