Enterprise Applications

Workflow Gone Wrong

If you're planning to implement workflow management softwareu2014or to create a solution of your ownu2014you need to learn about the most common mistakes.

Five Best Practices for Product Recalls

Supply Chain Intelligence: Software to Smooth the Recall Road

Big software vendors such as SAP and Oracle don't tout features that can aid a recall, but it pays to know what tools may already be in your box

Beyond Peter Pan: How ConAgra’s Pot Pie Recall Bakes In Hard Lessons for Supply Chain Management

From peanut butter to bikes, product recalls are breaking records. Will your supply chain be ready when you have to run it backward in order to track, trace and collect a recalled product?

As Outsourcing Megadeals Slow, Nielsen Makes $1.2 Billion Bet on Indian IT Services

The Nielsen Company's $1.2 billion contract for business and "knowledge processes" with Mumbai-based Tata Consultancy Services may be the biggest deal with an Indian vendor to date. But the news says more about Nielsen's IT leader

How to Use Disasters to Fine Tune Your Supply Chain

Supply chains are your first line of defense. They can also be your Waterloo if you don't learn the lessons taught by recalls, lightning strikes and fires.

Mobile CRM: Why Less Is More

CIOs struggle when they try to mobilize enterprise applications. Dow Corning thinks its sales force now has a competitive advantage with its SAP CRM rollout. Here's how the company did it.

SAP ‘Ecosystem’ Is a Booming Economy Unto Itself

So says an IDC analyst who cites SAP's expansive list of partners (developers, resellers and integrators) and its huge market share. Is this a good thing for the rest of us?

Wal-Mart Buys SAP Financials

The packaged software spending spree continues at Wal-Mart

Amazon.com’s IT Leader Leaving Huge Customer Service Infrastructure as Legacy

CIO Rick Dalzell is leaving Amazon.com after 10 years of constant change, inventions in personalization, product and service offerings. Here's a look at Amazon.com's evolution during Dalzell's tenure.