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The use of robotic process automation has been key in digitising mundane processes and better engaging customersu2014all without costing human jobs.
Microsoft wants employees to spend more time in its enterprise applications. Whether users will want to do so remains to be seen.
A seven-year transformation effort is nearing its end, and its programme manager describes how the u201ctotal makeoveru201d was accomplished.
BI data should not be owned by IT, but instead should be at the heart of the business, the retailer believes. So thatu2019s how Ezibuy deployed its BI tools.
ServiceNow offers enterprises a platform on which to formalize the informal workplace processes eroded by the move to working from home.
CDO Michelle Anderson says IT has benefitted from the methodology as retail faces significant shifts in technology to support changed customer behaviours.
Later this year, IBM will spin out its managed infrastructure services operations, pitching for new business in fields such as cloud reversibility and data management.
Itu2019s barely five months since the last Ignite conference, but Microsoft still had a lot to share about innovations in AI, IoT, and communication.
Amazon.com CEO Jeff Bezos tabbed longtime AWS CEO Andy Jassy to fill his shoes this summer. Hereu2019s what tech leaders and partners have to say about the move.
The digital-first approach being undertaken by chief digital officer Jennifer Sepull will see increased personalisation and a revamp of its core systems to make them simpler.
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