IT Leadership

Getting to Know Customers Through CRM

Four Winning Companies Achieve Single View of Customers

Change Management: Planning Is Crucial

Chicago Police Department Uses IT to Fight Crime, Wins Grand CIO Enterprise Value Award 2004

Introduction: The 12th Annual CIO Enterprise Value Awards

Application Helps Citizens, Police Close Cases

Applications Helps Citizens Work With Police

Making IT Work: The Metrics Trap

Book: Effective Change Balances Growth, Stability

Leadership Lessons: Can’t We All Just Get Along?

IT and business units at Novartis weren't talking to one another -- until they started speaking a common language of leadership.