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IT Leadership

IT Leadership | News, how-tos, features, reviews, and videos

feature

Going ‘AI native’ with in-house ChatGPT the MITRE way

The nonprofit R&D center for top US government agencies built its own version of the popular genAI tool to deliver robust productivity enhancements securely by design.

21 Jun 2024 6 mins
CIO 100 Digital Transformation Generative AI
how-to

What is an SLA? Best practices for service-level agreements

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a critical component of any technology vendor contr

21 Jun 2024 17 mins
IT Strategy Outsourcing Technology Industry
feature

10 tips to help you excel in a new leadership roleeffective leader in IT

From going on a listening tour to defining success, seasoned IT leaders share the strategies, tips, and skills new leaders should focus on to succeed from day one.

20 Jun 2024 11 mins
IT Leadership
interview

Red Sox CTO Brian Shield on building a world-class IT team

The Boston baseball club’s top IT exec breaks down what sets high-caliber teams apart and details how IT leaders can spin strategic partnerships and pragmatic innovation into a winning IT culture.

20 Jun 2024 11 mins
Innovation Media and Entertainment Industry Staff Management
brandpost Sponsored bySAP

European hospitals launch Microsoft-backed AI network to agree privacy guardrails

Using SAP Build Process Automation, China Grand Automotive Services Group Co., Ltd. accelerated and streamlined processes for its 700+ dealerships, saving time and costs while earning recognition for its innovation.

12 Dec 2023 4 mins
Digital Transformation
news

European hospitals launch Microsoft-backed AI network to agree privacy guardrails

The Trustworthy & Responsible AI Network comes to Europe after US launch in March.

20 Jun 2024 5 mins
Generative AI Healthcare Industry IT Governance
case study

SKF’s AI springboard into a new business model

IT leaders at the Swedish industrial machinery manufacturer work in tandem to ensure that tech development, automation, and digitization of the value chain are in lockstep with the business.

19 Jun 2024 7 mins
CIO Cloud Architecture SAP
feature

CIOs take note: Platform engineering teams are the future core of IT orgs

IT leaders are reassessing organizational structures to be more on the front foot regarding strong skills sets, collaborative team culture, and the right tooling.

19 Jun 2024 12 mins
CIO Data Architecture Data Engineering
news

What’s behind OpenAI’s appointment of an ex-NSA director to its board

The company has appointed retired US Army General Paul Nakasone to its new safety and security committee.

19 Jun 2024 4 mins
Generative AI IT Governance
news

Salesforce debuts gen AI benchmark for CRM

The software company’s new generative AI evaluation tool for CRM will help businesses choose the best LLM for a given job.

19 Jun 2024 4 mins
CRM Systems Generative AI Salesforce.com
opinion

The 7 sins of user support

Why does IT continue to struggle with user support? Because CIOs don’t always emphasize user experience and service as critical to IT’s organizational mission.

18 Jun 2024 7 mins
Business IT Alignment Tech Support