IT Management

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

Tech giants aren’t as innovative as you think

Technology's biggest companies are typically thought of as innovative, creative and unafraid of risk, but some of the people who work at these organizations tell a different story.

How to prepare your healthcare practice for the conversation on payment reform

Healthcare practice payments are evolving. What exactly do the regulations and new initiatives mean for your practice? Whenu2019s the application deadline? How should your practice assess readiness? Be prepared for tomorrowu2019s conversations.

Tech ‘utopia is creepy,’ according to Nicholas Carr

The controversial author of 'IT Doesnu2019t Matter' is back with a new book in which he picks apart the optimism propagated by Silicon Valley.

Physician compensation model shifts

Exploring the adoption of physician compensation models.

Survey finds most NZ CIOs satisfied with their jobs, but are keeping their options open

Closing the IT skills gap, one programme at a time

Debate on gender equity in the workplace far from over

‘We help future-proof ICT education’

Digital success starts with digital health

'Health is wealth' for businesses looking to profit from digital innovation