IT Operations

ServiceNow: Not just for managing IT services anymore

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves.

8 lies project managers tell themselves

From overvaluing milestones to assuming everyone has a unified vision of project success, donu2019t let these common PM self-deceptions sink your project.

8 dark secrets of organizational change management

In the digital era, organizational change management is crucial to business success — far too crucial to be dogged by its misconceptions and false assumptions.

CIO to CEO: Todd Cassie shifts industries

Joins growing rank of NZ tech leaders transitioning to the top role

7 traits of successful enterprise architects

7 traits of successful enterprise architects

In an age of digital transformation, businesses need someone who can plan and build a forward-looking systems infrastructure. Here's how to find that elusive expert.

Inside Cisco’s IT monitoring makeover

When Ciscou2019s IT team set out to replace a homegrown monitoring system, changing minds was as much of a challenge as changing code.

Take the training wheels off your vendor-management office

Why youu2019re not getting the most out of your third-party relationships.

8 tips for dealing with IT project pushback

Technical initiatives are often met with resistance from business leaders, IT pros and end users alike. Here's how to transform friction into feedback that can help push your project forward.

Application proliferation – the lurking crisis

There are literally thousands of SaaS applications that can be used to manage almost every aspect of a companyu2019s internal operations. On a bad day it may seem as if your company has purchased all of them! Here are some tips on how IT organization

Why are most organizations late to change?

The pace of change continues to escalate, and the saying u201cif you snooze you loseu201d has never been more relevant. Here are four ways to help your organization avoid being late to change.