IT Operations

6 most-dreaded IT projects

Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most.

3 considerations when implementing a service desk

How to redefine employee experiences that drive operational efficiencies.

ICANN’s Whois service faces GDPR compliance challenges

Legal uncertainties shutter previously accessible databases used to identify fraudsters, criminals, thieves and hackers.

Now that it’s here, what can we learn from the bumpy journey to GDPR compliance?

Think youu2019re done with hearing about GDPR? Not so fast. Data privacy legislation isnu2019t going anywhere and thereu2019s a lot we can learn from the ups and downs of the EU experience.

CRM and GDPR: 8 points you may have missed

Take Control of Your Infrastructure

CRM and GDPR: 8 points you may have missed

Today is the first day of the rest of your life u2026 or at least of the endless process of GDPR compliance. Your customer relationship management (CRM) and marketing automation systems are ground zero for GDPR issues, but thatu2019s not all.

Creating an organization with service excellence as its foundation

Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment.

5 biggest IT compliance headaches and how to address them

Industry experts discuss what new regulations concerning data and technology mean for organizations and what IT can do to mitigate security and compliance issues, both old and new.

Revitalizing ITSM with a new ITIL framework

With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.

Instead of IT processes, maybe it’s time to think about capabilities…

Or, why processes arenu2019t as cracked up as we think they are.

NZ Racing Board deploys cloud-based Promapp software