IT Operations

CIO100 2018 #31-100: Mandy Kennedy, Paperplus Group

ITIL and agile are not always the best of friends, but they sure are not enemies

Agile sounds quite opposite to the strict ITIL processes, they can work together pretty well in IT service management.

Blending business strategy and ITSM for transformational value

Aligning organizational strategies with IT service management is a problem that needs solving, according to the latest research. The task relies on the C-suite, the CIO and the IT organization to collaborate and adopt the best practices that will del

10 ways GDPR can deliver a return on investment for your business

Compliance with General Data Protection Regulation (GDPR) might require effort and resources, but the effect it has on your enterprise's digital transformation efforts can generate a return on investment.

Risky AI business: Navigating regulatory and legal dangers to come

Sleeper Updates May Affect Your Organization Sleeper Updates May Affect Your Organization

Risky AI business: Navigating regulatory and legal dangers to come

Artificial intelligence poses a wide range of hidden and unknown dangers for enterprises deploying the technology. Hereu2019s how to guard against the legal and compliance risks of AI.

Service management – more than just IT

The list of tasks that service management can address in every department in the enterprise is almost endless.

Movers and shakers: Stephen Crombie, Carol Abernethy and Andrew Goodin

3 pillars of devops success for 2018, part 3

The compliance and regulatory needs that software companies must satisfy.

The service desk of our times

The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation.

Guilty as charged

Even when users agree to your standard IT measurements you canu2019t assume your measures are predictors of satisfaction.