IT Operations

Nobody likes apps that crash

Why developers should pay attention to their crash reports.

What is ESM? When service management evolves beyond IT

The term enterprise service management was born when adoption of ITSM concepts or ITIL started to spread in other departments.

The real reason you’re failing at PCI DSS compliance

For more than a decade, organizations have struggled to achieve and maintain PCI DSS compliance. The problem isn't knowledge or technology; it's proficiency.

Why being ‘Secure by Design’ matters

Kiwi firms urged to take a deeper look at impact of cyberattacks

How to Avoid a Logistical Compliance Nightmare

Kiwi firms urged to take a deeper look at impact of cyberattacks

Smarts from within: 3 reasons to embrace machine learning

Why investing in machine learning technology and AI capabilities makes sense to drive smarter and more automated enterprise service management.

It was never about ITIL

Really. It never was.

Is this ITIL’s last gasp?

For any service management framework or approach to remain relevant, their core focus must be to help shift and reorient organizations away from systems-centric or even service-centric operating models to customer-centric ones.

Regulatory technology: innovating compliance and your business

Regulatory technology can help to not only effectively manage regulatory requirements, but also help companies to enhance customer service and develop new offerings.

Who needs an IT service desk analyst anyway?

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources wonu2019t.