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At its annual customer conference, SAP set forth an ambitious vision for the future, but is their partner ecosystem ready for the journey?
ServiceNow's new CEO, John Donahoe, provided a master class in how tech company CEOs should be talking about real-world digital transformation
Are shared IT services for municipalities a good deal? What are the risks and do they really save money or will you be stuck with a nightmare scenario from which you can never extricate your organization?
Do you assume that your managers and staff members will apply common sense to daily operational activities? If so, you may be in trouble. Let's look at how you can use the RACI model and other IT governance tools to address the deficiencies of D
It's easy to get caught up in the hype surrounding digital transformation and lose your way. These three indicators can help you stay on the right path.
As companies continue to depend more on cloud platforms and outsourced services, the role of an IT organization is changing
Most local governments don't have formal information governance programs, but adopting IG would reduce risks, lower costs and improve the quality of services.
When you think about IT's future, you probably donu2019t think about factories. But the evolution of something called Industry 4.0 may be the model for IT's future strategy
Considering an IT service management (ITSM) suite? Download this free report for side-by-side comparisons of rival products from ServiceNow and Zendesk, based on reviews written by enterprise users of the products.
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