IT Operations

The Warehouse Group CIO reveals ‘why the best place for a business technologist is in retail’

A Kiwi playbook on going from IT inspiration to a global digital business

Australia and New Zealand banks among the most digitally innovative in the world: Forrester

Breaking through the uncertainties in a digital transformation

How a company transformed from a product supplier to a leader in innovative services.

Flight Centre CTO: Our ‘new normal’ is better level of IT performance

Survey says ANZ firms waste $61 billion annually on unnecessary admin tasks

Financial services firms struggling with ecommunications

In its sixth annual survey of electronic communications compliance, compliance and ediscovery specialist Smarsh reports that financial services firms are struggling to retain and supervise the growing volume and variety of ecommunications.

Stop hurting your IT operations

Many times, we hurt our IT operations unintentionally by not performing various activities that are essential to the delivery of an IT service.

Businesses lack a streamlined approach to digital transformation

Most business executives understand the importance of digital transformation, but they aren't prepared for how quickly they need to adapt, according to research from Gartner.

Social media a missed opportunity for customer service

A new report suggests most companies simply don't understand how effective social media can be for customer service, and majority of brand feedback people leave on social sites is ignored.