IT Operations | News, how-tos, features, reviews, and videos
Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.
Implementing an IT infrastructure library (ITIL) can help organizations trying to get a better handle on IT services and resources. But ITIL's just a framework. One size does not fit all. In fact, you might not need it at all Here are seven ques
Apple's new @AppleSupport Twitter account provides basic tech support 15 hours day. The company quickly racked up more than 125,000 followers and posted 2,400 tweets during its first day.
I know you've been on the edge of your seat waiting to find out what Martin Short has to do with ITIL/ITSM. The wait is over. I'm back from Las Vegas and I have an answer for you -- nothing.
A high-quality, self-service knowledge base search can help users help themselves and ease pressure on your IT department.rn
Sounds like some sort of strange dream, doesn't it? It's not u2014 it's the Pink16 conference I attended last week in Las Vegas, Nevada.
Software compliance can be a tricky u2013 and expensive u2013 challenge for most IT leaders. Luckily, tech solutions let you manage software assets.
According to a recent study on hiring trends, the number of workers hired as freelance or contract workers has risen in the past two years, and itu2019s expected to increase.
Sponsored Links