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How to Build a Customer Loyalty Program

Boston-based restaurant chain b.good started its customer loyalty program with email 12 years ago because, well, it couldn't afford much else. As the chain has grown, so has its rewards program, which now has 53,000 'Family' members us

Mar 25, 2014 7 mins

CRM Systems Retail Industry Small and Medium Business

Forrester Outlines IT Imperatives for Healthcare Providers

Healthcare providers such hospitals, medical offices and clinics face an unsettling reality, according to a recent Forrester report: Embrace the cloud, big data, mobile and other emerging technology or get acquired by a healthcare organization that&#

Mar 25, 2014 6 mins

Big Data Cloud Computing Healthcare Industry

How to Work Seamlessly Across Multiple Devices

Employees who used to burn the midnight oil at the office now get to do so from the comforts of home, thanks to the proliferation of personal laptops, tablets and smartphones. Getting files to appear on and sync with multiple devices can be challengi

Mar 19, 2014 7 mins

Laptops Mobile Device Management iPhone

3 Ways Technology Improves Road Race Registration

Like most previously paper processes, road race registration has moved online. This offers convenience to runners, but it can be a headache for unprepared race directors. Here's how three organizations handle the traffic, testing and analysis of

Mar 19, 2014 6 mins

Browsers E-commerce Software Open Source

Why Software Testing Can’t Save You From IT Disasters

Some software bugs are like the cicadia, emerging only under the 'right' conditions and wreaking havoc until they're stopped. Without the right tools, no amount of software testing can stop these bugs from causing a meltdown. Just ask

Mar 12, 2014 6 mins

Agile Development Eclipse Foundation Java

How Responsive Website Design Helps Boost Revenue

Carsales.com, Australia's top online automotive classified site, is helping its independent dealers make the switch to sites built with responsive design in mind. Revenue is up, the company says, in part because of increased traffic from mobile

Mar 11, 2014 7 mins

Consumer Electronics Internet Web Development

How Code Marketplaces Can Cut Application Development Costs

Buying code modules from a curated marketplace can help usher applications into production on time and on budget. Because code marketplaces guarantee that developers will actively maintain modules, concerns about support are largely mitigated.

Mar 10, 2014 6 mins

Agile Development Budgeting Web Development

Red Hat Extends JBoss with Open Source BPM

Red Hat is extending JBoss up the middleware stack with a new business process management suite that gives organizations advanced decision and process automation capabilities.

Mar 4, 2014 6 mins

BPM Systems Open Source

Facebook Open Sources Thrift Protocol … Again

After more than six years of internal development of its branch of the cross-language framework that powers its internal services, Facebook has released that branch to open source and hopes to work with the Apache Thrift community to incorporate the

Feb 20, 2014 3 mins

Enterprise Architecture Open Source

7 Tech Acronyms and Abbreviations That Need to Go Away

IT is full of shorthand. (Hey, there's one example.) Many abbreviations and acronyms have become standard terms in tech, if not everyday language. But some terms just need to be retired.

Feb 19, 2014 4 mins

Agile Development Mobile Device Management Retail Industry

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