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The patent troll problem cannot be dismissed as a myth

PTO Director Iancuu2019s startling comparison to little red riding hood ignores the evidence.

2 Nov 2018

Government Legal Technology Industry

AI-driven content moderation can never be perfect

Regulatory pressure to rely more on automated takedowns threatens to undermine the legitimacy of online spaces.

26 Oct 2018

Artificial Intelligence Internet Legal

Protecting against the swing back towards strong patents

The value of patents means companies need to mitigate the risk of being sued for patent infringement.

16 Oct 2018

Government Legal Technology Industry

GSA’s entity validation request for proposal is flawed

The plan to create a government-run identifier raises intellectual property concerns and duplicates private sector efforts.

25 Sep 2018

Government Government IT Regulation

It’s time for a uniform national privacy law

In light of new laws from Europe and California privacy needs to be on the Congressional agenda.

23 Aug 2018

Government Regulation Technology Industry

What is CRM? Software for managing customer data

Equal parts strategy and technology, customer relationship management (CRM) is about using data to understand your customers—and boost sales.

13 Aug 2018 11 mins

CRM Systems Enterprise Applications Marketing

The healthcare industry is complex – here’s why that’s an opportunity for data-driven healthcare marketers

Marketers capable of creatively leveraging data to tackle traditional u201cbarriersu201d to success will not only to move more units but empower customers to meet shared goals and improve patient outcomes.

18 Jul 2018

Healthcare Industry Marketing Technology Industry

What is a Net Promoter Score (NPS)? A simple metric to gauge customer loyalty

To find out your companyu2019s Net Promoter Score, all you have to do is ask your customers one simple question. That question can tell you a lot about where you stand in terms of customer loyalty.

16 Jul 2018

Marketing Technology Industry

With friends like these…you probably need a patent

Cloud startups need to be wary of large incumbent partners that actually have plans to encroach on their business. Patents are part of the answer.

11 Jul 2018 4 mins

Legal Startups Technology Industry

Shadow IT reconsidered: The case for losing control

Line of business users are provisioning technology by doing an end run around IT. But this loss of complete control of the IT estate has its benefits u2014 for the CIO and the company as a whole.

28 Jun 2018

Cloud Computing Marketing SaaS

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