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How to Deal With Panda, Penguin and Other Google Algorithm Changes

In an effort to improve search result quality and punish black-hat SEO, Google has been making big changes to its algorithms, and more updates are likely on the way soon. Here's how to prepare.

7 Nov 2012 9 mins

Internet Marketing ROI and Metrics

Top 10 CRM Tricks Guaranteed to Lose Customers

Best-practices articles are as dull to read as they are to write, columnist David Taber says. So here are 10 customer support system worst practices that are certain to derail customer satisfaction.

25 Oct 2012 6 mins

BPM Systems CRM Systems Marketing

How IT Can Prepare for Mobile Forensic Investigations

If your IT security team must comply with regulations like PCI-DSS or HIPAA, you need to know who accesses your data and what they do with it, even if they're using a mobile device to do it. But performing forensic investigations on mobile devic

16 Oct 2012 5 mins

HIPAA Small and Medium Business iPhone

Are Patents the Secret to Competitive Advantage in IT?

CIO magazine editor in chief Maryfran Johnson weighs in on the importance of seeking patents for IT innovation when it comes to maintaining a competitive edge and driving new business.

28 Sep 2012 2 mins

Innovation Legal

CIOs Should Get to Know Their Chief Legal Officers

CIOs and chief legal officers need to communicate early and often to build a deeper relationship. Discussion topics include data privacy, e-discovery and policies for mobile devices.

28 Sep 2012 2 mins

Legal

Companies Race to the Patent Office to Protect Their IT Breakthroughs

There's a patent gold rush under way as savvy companies seek to lock in the competitive advantage from their IT innovations

28 Sep 2012 15 mins

Innovation Intellectual Property

Big Data Analytics a Big Benefit for Marketing Departments

Today's companies collect a lot of customer data. Much of it sits on servers. Here's how firms in a variety of sectors can mine that data and turn it into increased revenue (and how IT departments can help).

24 Sep 2012 7 mins

Business Intelligence Retail Industry Small and Medium Business

DreamForce 2012 All About Sharing Customer Success

A tradeshow is a tradeshow is a tradeshow. But developer conferences can tell you a lot more, providing key indicators for the future. At DreamForce 2012, Salesforce.com.com is showing roughly 90,000 attendees what its high-profile customers are abl

20 Sep 2012 6 mins

CRM Systems Developer ERP Systems

5 Steps to Ensure Your Cloud Provider Is Ready for Ediscovery

Businesses need to be prepared when an ediscovery request is made pertaining to data being stored in the cloud. Here are five steps IT leaders can take to ensure that their cloud computing vendors don't get them into hot water when responding to

7 Sep 2012 5 mins

Cloud Computing Legal Outsourcing

Apple Patents: Samsung Crossed the Line

Did it really take a team of lawyers well-versed in complex patent law to tell us Samsung ripped off Apple?

29 Aug 2012 4 mins

Consumer Electronics Legal Smartphones

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