Digital Transformation | News, how-tos, features, reviews, and videos
We canu2019t seem to go a day without seeing or hearing the term digital transformation. But what does the term really mean? What happened to start this paradigm shift in the way people and companies interact with technology? And, more importantly, w
Advancements in devops can help close the skill gap in IT. The big question for CIOs is whether or not they're ready to learn from past mistakes.
As part of their digital transformation, leading organizations find unique ways to make customer interactions more meaningful, seamless, and faster.
The Fortune 500 dairy giant is leveraging data and artificial intelligence to optimize pricing, target sales, and forecast future demand.
Using SAP Build Process Automation, China Grand Automotive Services Group Co., Ltd. accelerated and streamlined processes for its 700+ dealerships, saving time and costs while earning recognition for its innovation.
By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
Once Germanyu2019s largest erotic products retailer, Beate Uhse hopes to make a come-back with a privacy-sensitive approach to e-commerce personalization.rn
Robotic process automation is driving efficiency at enterprises such as State Auto, Berry Appleman & Leiden, American Fidelity Assurance and other companies.
A new book from Deloitte and MIT Sloan Management Review offers insights on how to cultivate a culture of innovation.
Ecosystems have evolved as a method to bring new digital capabilities, among others, to businesses. As such, CIOs should have a strategic role in developing them.
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