Digital Transformation

Customer-centric IT: Strategies for delivering winning customer experiences

Business growth has become a CIO imperative, and revenue-minded IT leaders are fostering customer-focused cultures, cross-functional teams, and product-based approaches to deliver.

Husqvarna brings gen AI to the factory floor

The Swedish industrial manufacturer is helping technicians troubleshoot equipment issues with its AI Factory Companion, powered by Azure OpenAI.

Bank of America’s big bet on AI started small

The banking giant broke ground on its AI strategy seven years ago with a small in-house model that remains an engine for customer experience — and a prelude to the bank’s $4 billion AI plans today.

3 ways SJ is able to fuel its digital journey

By moving to the cloud, the primary passenger train operator in Sweden is modernizing its booking system, optimizing operational planning strategies, and streamlining the way information is gathered.

How to plan for a new business technology operating model

How to plan for a new business technology operating model

As organizations reinvent for the AI era, business leaders say they’re moving toward a new enterprise technology operating model. Here’s how to get started.

The project of reform and revival that saved JAL

Behind Japan Airlines’ dramatic turnaround from bankruptcy in 2010 was the Sakura Project, a large-scale IT effort that put the company's future on the line. But its success back then continues to be a reliable check against industry turbu

CIO Sharon Mandell transforms Juniper Networks for the AI era

Recognizing business transformation is a team sport, the networking vendor’s IT chief broke down silos, built business-IT alignment, and assembled cross-functional cohorts to help give Juniper its AI edge.

Downer’s digital journey to deliver consistency to customers

Cathy O'Sullivan, CIO editor for APAC and host of CIO Leadership Live Australia, sat with CIO50 alum for Australia Nicola Dorling, group CIO for integrated services provider Downer in Australia and New Zealand, to discuss the importance of balan

Massive modernization: Tips for overhauling IT at scale

IT leaders offer hard-earned advice on undertaking largescale legacy IT transformations based on years-long experiences bridging their businesses to a new era.

Dr Arvind Gupta: Trustworthy systems to empower India’s growing economy

Digital India Foundation is poised to deepen its contribution to policy and public awareness, working with partners across government and industry to cultivate best practices in data governance, AI, and startup ecosystems says Dr. Arvind Gupta, Head