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Ensuring your valuable digital information remains accessible and usable is no small feat. It involves planning, resource allocation and application of preservation methods and technologies...and it goes well beyond backup/restore and business contin
A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn't an exact science.
The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
GEu2019s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.
The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
How relevant is IT Asset Management (ITAM) in the cloud era? What are the biggest problems it solves?
The airline's Volunteer Solicitation Program leverages automation, data analytics, and gamification to boost customer satisfaction when flights are overbooked.
When a seemingly sweet deal turns sour, it's time to prepare an exit strategy. Hereu2019s how to preserve essential business operations, your vendor relationship and your job.
The deal is good news for Salesforce.com users, less so for users of Tableau alone.
The transition from brick and mortar retail to digital sales was a seismic change. Our data-driven world is on the verge of another, from CRM to data management platforms. Which platform will become the new industry standard?
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